Utilizing Hilton Aspire Resort credit

[Mr.G]

Does any one know if there are something can be purchsaed at Elara Vegas or Quin NY? I just realized I have unused resort credit need to spend before July.

 

[HuskerATL]

You didn't use it for your MFs? You should be able to spend at the property and charge to your room then pay with the Aspire at check out.

 

[Mr.G]

You didn't use it for your MFs? You should be able to spend at the property and charge to your room then pay with the Aspire at check out.

I did with my first card, this is the second one I applied. Just missed the timing...

 

[CalGalTraveler]

Starbucks in the Elara lobby can be billed to the room. *Maybe* can buy gift cards too?

There is a bar in the lobby but I have never bought so unsure if can bill to the room.

The store in lobby cannot bill to room.

 

[Mr.G]

Just realized, there is a tea lounge at Waldorf Astoria across the street. Perfect place to use the credit

 

[1Kflyerguy]

Just realized, there is a tea lounge at Waldorf Astoria across the street. Perfect place to use the credit

That sounds good, just be sure the Waldorf is considered a resort by Amex. If that location in on the list, you should be good.

 

[Mr.G]

That sounds good, just be sure the Waldorf is considered a resort by Amex. If that location in on the list, you should be good.

stayed there before, it is on the list

 

[HuskerATL]

That sounds good, just be sure the Waldorf is considered a resort by Amex. If that location in on the list, you should be good.

The list is iffy....some on the list haven't counted for some folks until they worked through Amex to fix it and others not on the list do, after a few of us talked to Amex, such as Craig Lodges. The list is really just the Hilton properties with the Resort filter turned on which isn't perfect.

 

[1Kflyerguy]

The list is iffy....some on the list haven't counted for some folks until they worked through Amex to fix it and others not on the list do, after a few of us talked to Amex, such as Craig Lodges. The list is really just the Hilton properties with the Resort filter turned on which isn't perfect.

Yes, I agree the l Iist is not perfect. But I think if a property is on the list, then you should get the credit, even if you have to appeal to Amex. After all the Amex website points to that for eligibility. The fact that other properties work is great, but would be harder to to complain about if they suddenly stop working.

 

[buzglyd]

I paid my Lagoon maintenance fee with it and didn’t trigger the credit.

 

[ljmiii]

I paid my Lagoon maintenance fee with it and didn’t trigger the credit.

I had to call them to correct this for my end of 2023 spend. My 2024 Lagoon MF spend didn't trigger the credit either...though I haven't actually called about it yet because charges on my HHV stay should get me the credit.

 

[HuskerATL]

I paid my Lagoon maintenance fee with it and didn’t trigger the credit.

contact them via the chat. Craig Lodges didn't either but I sent them the HGVC page showing it as a HGVC resort (not the Hilton page since it isn't on there) and I showed them how it has worked before but something changed in the system. Prepare as much as you can to show them that it should count.. If you look on the https://www.hilton.com/en/resorts/ page, that Amex references, it isn't there, but you can argue that it should be since all the other HGVC are.

 

[brp]

Starbucks in the Elara lobby can be billed to the room. *Maybe* can buy gift cards too?

There is a bar in the lobby but I have never bought so unsure if can bill to the room.

For the bar, I have and it can.

One downside of billing the Starbucks to the room is that one can't use the now-available pre-order on the Starbucks app, which can save a bunch of time as this one gets a line in the morning.

Cheers.

 

[buzglyd]

contact them via the chat. Craig Lodges didn't either but I sent them the HGVC page showing it as a HGVC resort (not the Hilton page since it isn't on there) and I showed them how it has worked before but something changed in the system. Prepare as much as you can to show them that it should count.. If you look on the https://www.hilton.com/en/resorts/ page, that Amex references, it isn't there, but you can argue that it should be since all the other HGVC are.

I chatted again and was denied again.

 

[WaikikiFirst]

piggybacking on this for HHV: Which on-property HHV Waikiki restaurants can be charged to room?
I wandered thru there last week, bought an acai bowl at a new place and saw a sign saying "No Room Charges".
ALso, aside from the credit, to get max HH pts using Aspire, does it have to be a room charge or do all the shops & restaurants in HHV trigger it?
Is there a 30 HH pts / $1 max? Is that what I remember?

 

[WaikikiFirst]

look on the https://www.hilton.com/en/resorts/ page, that Amex references, it isn't there, but you can argue that it should be since all the other HGVC are.

WOW. I went thru this to be prepared but then had no trouble with Kalia. Do this: look up the official street ADDRESS, maybe phone # too, of each individual tower. Then find that (those) address(es) by clicking thru the listings on that page. As I remember it, one listing on that pg has the address for Lagoon, another listing has the address for Kalia, etc etc. Good luck.

 

[WaikikiFirst]

I just redid it quickly w/o going into addresses, but for Honolulu "resorts", I get 9. There are 4 obvious HHV
HHVWBR (I bet that address matches Lagoon, even though it is not Lagoon inthe tiny pic)
HGVC@HHV (I bet that address matches Kalia)
Grand W & Grand I (those 2 are explicitly spelled out by name)
I swear the first 2 is simply a case of lazy naming by some clerk who didn't really care what he/she typed into the DB.
and if Double Tree is a "resort" then Lagoon is obviously a resort.

 

[HuskerATL]

I chatted again and was denied again.

Was it approved in the past? Part of my Craig Lodges argument was that it was covered before and I gave them the credit dates. Did you send them the link to the HGV page that shows it is a resort? https://www.hiltongrandvacations.com/en/resorts-and-destinations

Go to the specific page for the property and send that link that it is a HGVC resort.

I would try again.

 

[WaikikiFirst]

Did you send them the link to the HGV page that shows it is a resort?

I think the issue is the link pg doesn't use the word Lagoon. Somebody named it something else in the DB a long time ago. The ADDRESSES need to be matched and shown to them.

 

[buzglyd]

It shows on my statement as HVVS OA so perhaps because it’s coding as a HOA and not a hotel charge is the problem.

 

[HuskerATL]

I think the issue is the link pg doesn't use the word Lagoon. Somebody named it something else in the DB a long time ago. The ADDRESSES need to be matched and shown to them.

Craig Lodges isn't even on that Hilton resorts page but, after a few chats, they fixed it. Still not on the page but when I paid MFs after January 1st, it worked like it is supposed to.

 

[HuskerATL]

It shows on my statement as HVVS OA so perhaps because it’s coding as a HOA and not a hotel charge is the problem.

Could be. Blvd has HGVC Blvd HOA and it works. Craig doesn't even say HGV.

 

[HuskerATL]

But, I just remembered something. Something changed with how Craig Lodges was coded from the property. Amex told me that and then I reached out to Craig to let them know so either that fixed it or something Amex did because I chatted with both. Others on TUG also chatted with Amex about it... So maybe getting multiple people to reach out helped also.

 

[WaikikiFirst]

shows on my statement as HVVS OA

maybe, but I was focused on a logical way to convince a human being that you should get the credit, not on really diagnosing the cause, whether it be "IT" or sunspots. Diagnosing why large corps screw up so often is 1-arm-paper-hanger responsibility. I'll add that I know that at least one and I think both of my deeds also codes as a "HOA" payment, but I got the credit with no issue.

 

[HuskerATL]

maybe, but I was focused on a logical way to convince a human being that you should get the credit, not on really diagnosing the cause, whether it be "IT" or sunspots. Diagnosing why large corps screw up so often is 1-arm-paper-hanger responsibility. I'll add that I know that at least one and I think both of my deeds also codes as a "HOA" payment, but I got the credit with no issue.

When I chatted with Amex, I didn't tell them it was for MFs. I just told them it was spending at the property.