Upgrade contract to Travel and Leisure

[Timesharewoes]

As background, we converted our 2 Shell timeshare units to Club Wyndham and purchased the smallest Wyndham (105,000) point All Access pakage in 12/2021. We did this for the sole point of having access to more resorts, and for the ability to book all of our points together 13 months in advance as promised by sales. When the detailed conversion emails came weeks later, we were left with 3 different booking windows. The whole reason we purchased was negated, and because the sales people didn't put the booking window in writing, it was a he said she said situation and we lost our dispute.

Current situation: We checked into a different location yesterday and they're telling us that we need to change our contract to Travel and Leisure (at no cost) so that our VIP status is corrected in the system when booking. This didn't make sense because we were told at the of purchase that they already owned T&L. Having zero trust, I called the Wyndham new owners line, and they told me I could choose All Access, which I already have, or Select, and have one booking window, but Sales could tell me more when I met with them in the morning. This all feels so sketch and I don't want to so anything that would possibly let Wyndham get another one over on us. Does anyone have any experience with this?

 

[sue1947]

This all feels so sketch and I don't want to so anything that would possibly let Wyndham get another one over on us.

Stay away from the sales liars. They already told you a whopper and will only expand on it. There is nothing that sales will offer you "at no cost". Don't go to the meeting and stop attending the owner updates/owner education or whatever they call the sales pitches.

 

[Timesharewoes]

Stay away from the sales liars. They already told you a whopper and will only expand on it. There is nothing that sales will offer you "at no cost". Don't go to the meeting and stop attending the owner updates/owner education or whatever they call the sales pitches.

Thanks, Sue!

 

[bnoble]

for the ability to book all of our points together 13 months in advance as promised by sales

The good news is that this is rarely necessary for most Wyndham resorts. Ten months is fine. So in practice you will mostly get what you were hoping for: an expanded set of resorts to pick from, and the ability to book them using the totality of your points.

That doesn't excuse the sales process, but it might help remove the sting a little.

And @sue1947 is 100% correct. Never ever go to another sales meeting. If you decide you want more points, you can either buy them resale or buy from telesales if for some reason you want them to carry developer privileges. You will still pay dearly for that privilege, but it will be slightly less, and without the emotional abuse of a sit.

 

[Timesharewoes]

The good news is that this is rarely necessary for most Wyndham resorts. Ten months is fine. So in practice you will mostly get what you were hoping for: an expanded set of resorts to pick from, and the ability to book them using the totality of your points.

That doesn't excuse the sales process, but it might help remove the sting a little.

And @sue1947 is 100% correct. Never ever go to another sales meeting. If you decide you want more points, you can either buy them resale or buy from telesales if for some reason you want them to carry developer privileges. You will still pay dearly for that privilege, but it will be slightly less, and without the emotional abuse of a sit.

Thanks for your insights, bnoble!

 

[r4rab]

As background, we converted our 2 Shell timeshare units to Club Wyndham and purchased the smallest Wyndham (105,000) point All Access pakage in 12/2021. We did this for the sole point of having access to more resorts, and for the ability to book all of our points together 13 months in advance as promised by sales. When the detailed conversion emails came weeks later, we were left with 3 different booking windows. The whole reason we purchased was negated, and because the sales people didn't put the booking window in writing, it was a he said she said situation and we lost our dispute.

Current situation: We checked into a different location yesterday and they're telling us that we need to change our contract to Travel and Leisure (at no cost) so that our VIP status is corrected in the system when booking. This didn't make sense because we were told at the of purchase that they already owned T&L. Having zero trust, I called the Wyndham new owners line, and they told me I could choose All Access, which I already have, or Select, and have one booking window, but Sales could tell me more when I met with them in the morning. This all feels so sketch and I don't want to so anything that would possibly let Wyndham get another one over on us. Does anyone have any experience with this?

Wyndham bought T&L a few years ago. It is now the parent company name. There was no change to the timeshare division because of this. It was all legal docs & stock market listing stuff. If your ownership is the same across your contracts, they can be combined in the ARP window. You don't say what your other 2 contracts are (I guess they are CWS at 2 different resorts?). If your ownership is working for you, don't even think about changing it.

 

[HitchHiker71]

As background, we converted our 2 Shell timeshare units to Club Wyndham and purchased the smallest Wyndham (105,000) point All Access pakage in 12/2021. We did this for the sole point of having access to more resorts, and for the ability to book all of our points together 13 months in advance as promised by sales. When the detailed conversion emails came weeks later, we were left with 3 different booking windows. The whole reason we purchased was negated, and because the sales people didn't put the booking window in writing, it was a he said she said situation and we lost our dispute.

Current situation: We checked into a different location yesterday and they're telling us that we need to change our contract to Travel and Leisure (at no cost) so that our VIP status is corrected in the system when booking. This didn't make sense because we were told at the of purchase that they already owned T&L. Having zero trust, I called the Wyndham new owners line, and they told me I could choose All Access, which I already have, or Select, and have one booking window, but Sales could tell me more when I met with them in the morning. This all feels so sketch and I don't want to so anything that would possibly let Wyndham get another one over on us. Does anyone have any experience with this?

From the sounds of what you've written - I think you're being misled on some level by the sales weasels. You converted your Shell ownership to Wyndham - which is likely some kind of converted weeks contract(s) - either one single conversion contract or two conversion contracts depending on how Wyndham handles the SVC conversions - along with a single CWA (Club Wyndham Access) 105k point contract which was required during the conversion process. What are the points values for the converted contract(s) just outta curiosity? The three different booking windows are likely ERP, SRP, and ARP. Those are standard Wyndham booking windows for all Wyndham owners just to be clear. So these exist regardless of what you own. The conversion contracts likely only have ARP (if at all) to the SVC inventory itself that was converted - just a guess but it makes sense to me at least. The CWA contract has ARP to the roughly 75 resorts that the CWA trust holds inventory for. As @bnoble said - the good news is that for the vast majority of Wyndham inventory - you can book within the SRP window right at ten months and still get what you want without much trouble. For certain resorts/high season inventory - specifically the larger 3/4 bedrooms at various resorts - those tend to book up faster than smaller studio/1/2 bedroom units simply because there are far fewer larger rooms within the system - and many owners are often competing for these larger rooms during prime/high seasons at various resorts.

At ten months (the SRP window is from 2-10 months), by and large, points are points. Here at TUG, we highly recommend simply avoiding the sales update meetings entirely. Those meetings are entirely staffed by the sales and marketing division, not by anyone from customer service/support. This means they are all there for one reason, to sell the product, not to educate, not to help the customer. If you have any questions, you're much better off coming here to TUG and asking any questions you have as you learn about your ownership. There are some extremely knowledgeable owners here on TUG that will always steer you right on how to best utilize the Wyndham timeshare system. Welcome to TUG!

 

[rickandcindy23]

The salespeople are desperate to convert Shell to Wyndham for a price. They want your money, whatever they have to say to get your money. Hold firm and don't listen to the pitch. I have been to some really bad presentations with Shell during our stays. One presentation was all about the Wyndham credit card, and the lies were abominable. We were in a big room at The Donatello with a lot of other people on the sales tour. I got a little loud when I basically said that no Wyndham credit card will get us 10X points on everything we purchase.

Wyndham needs to tone down its sales department to less lies and inuendo.