• Welcome to the FREE TUGBBS forums! The absolute best place for owners to get help and advice about their timeshares for more than 32 years!

    Join Tens of Thousands of other owners just like you here to get any and all Timeshare questions answered 24 hours a day!
  • TUG started 32 years ago in October 1993 as a group of regular Timeshare owners just like you!

    Read about our 32nd anniversary: Happy 32nd Birthday TUG!
  • TUG has a YouTube Channel to produce weekly short informative videos on popular Timeshare topics!

    All subscribers auto-entered to win all free TUG membership giveaways!

    Visit TUG on Youtube!
  • TUG has now saved timeshare owners more than $24,000,000 dollars just by finding us in time to rescind a new Timeshare purchase! A truly incredible milestone!

    Read more here: TUG saves owners more than $24 Million dollars
  • Wish you could meet up with other TUG members? Well look no further as this annual event has been going on for years in Orlando! How to Attend the TUG January Get-Together!
  • Now through the end of the year you can join or renew your TUG membership at the lowest price ever offered! Learn More!
  • Sign up to get the TUG Newsletter for free!

    Tens of thousands of subscribing owners! A weekly recap of the best Timeshare resort reviews and the most popular topics discussed by owners!
  • Our official "end my sales presentation early" T-shirts are available again! Also come with the option for a free membership extension with purchase to offset the cost!

    All T-shirt options here!
  • A few of the most common links here on the forums for newbies and guests!

Trying to call DEX EU Number from US

M

MewBor

Guest
Joined
Nov 4, 2025
Messages
8
Reaction score
3
Resorts Owned
Hilton Grand Vacations
Hello! I was trying to call the DEX EU staff (345-359-0005) about my DEX enrollment, but somehow got routed to the Hilton Grand Vacations main line. I talked with 4 different people and still couldn’t get to the DEX EU staff. They’re also not responding to my emails. It’s been a month since my first email to them. I’d appreciate any advice! Thank you!
 
Are you dialing it as an international number? The guide shows 0345 359 0005. Though I suspect that may be for calling from within Europe?
 
Yes, I did. I dialed 011-44-345-359-0005.
 
This is the number: +44 345 359 0005
 
Does anyone know what time zone the DEX EU folks are in?
 
MewBor said:
Does anyone know what time zone the DEX EU folks are in?
Click to expand...
i believe UK, so GMT.

there's another way to get in touch by dialing a US# and asking to be transferred to the EU owners team.

i have the details somewhere if you're still looking, let me know and i'll dig up the details.
 
yodaDaenerys said:
i believe UK, so GMT.

there's another way to get in touch by dialing a US# and asking to be transferred to the EU owners team.

i have the details somewhere if you're still looking, let me know and i'll dig up the details.
Click to expand...
I tried dialing the US number and got transfer twice. The last person transferred me to the Marketing department, so I figured it was going nowhere so I just hung up. If you have more detail, that would be great. If it’s too much trouble, then no worries! Thank you!
 
I just use the Skype dialing app to call. You can add money but we have a M365 subscription and get an hour/month of calling... It covers our calls. Others have used Vyke
 
HuskerATL said:
I just use the Skype dialing app to call. You can add money but we have a M365 subscription and get an hour/month of calling... It covers our calls. Others have used Vyke
Click to expand...
have you tried Skype lately? I think it's been deprecated.
 
I call via a VOIP app called Vyke. You can put $10 into your account, and it will last for years.
 
MewBor said:
I tried dialing the US number and got transfer twice. The last person transferred me to the Marketing department, so I figured it was going nowhere so I just hung up. If you have more detail, that would be great. If it’s too much trouble, then no worries! Thank you!
Click to expand...
"You could contact us on 800 463 7256 and ask to be transferred to the UK Owner services department. Alternatively, we can call you if you could please provide a telephone number."

that is from an email sent by agustina when she was assisting me with a reservation.
 
I think when I had tried to call before, if I called during US hours or selected that I was an US owner (not sure exactly, its been a while), I was routed to the US agent. I think you need to call their UK numbers in the hours Monday through Friday, 8:00 a.m. to 7:00 p.m. GMT to be routed to the right department.
 
GT75 said:
I call via a VOIP app called Vyke. You can put $10 into your account, and it will last for years
Click to expand...
@GT75
I need to call DEX-EU too. I've tried repeatedly via their email unsuccessfully. I'm trying to deposit a week to DEX-EU and the website says to call instead. UGH!
1) I just went to download the Vyke app and saw this message "Vyke is moving to Call.com" -- https://migrate.vyke.com/ Crossing my fingers this will work for me.
2) I haven't use a VOIP before. Is a cell & laptop be used interchangeably securely? Or do you reco one or the other to limit security breaches? TIA
 
I use Google voice connected to my Google account on mobile phone. 1 cent per minute. I put $10 into account and it will last for a long time.

Ir provides a second number on mobile so can send junk call signups to that number and it goes directly to voicemail (junk).
 
*Visible & US Mobile Premium/Pro plans include UK in unlimited free calling, fwiw..
 
You must log in or register to reply here.
Top