NVPatriot1959
Guest
- Joined
- Feb 7, 2017
- Messages
- 40
- Reaction score
- 16
- Resorts Owned
- Vistana KOR South and North. Vistana Nanea.
Won’t be purchasing or recommending this product going forward. Travelex, the trip insurance offered through Vistana has denied our claim related to the cancelation of our September 22, 2023 Nanea reservation. This as a result of the Maui fires.
Per the policy, we had submitted a claim for reimbursement of maintenance fees and lost resort credits. After more than 45 days of deliberation they came back saying the claim was denied because “the resort was open, accessible, and accepting guests. This in spite of documentation I provided detailing the governor’s moratorium on non-essential travel, which remained in place into October, as well as documentation as to the lack of guest services available at the resort. So their definitions of “open” and “accessible” in this case are interesting.
I’d be curious as to anyone else’s experience with Travelex claims related to the fire.
Per the policy, we had submitted a claim for reimbursement of maintenance fees and lost resort credits. After more than 45 days of deliberation they came back saying the claim was denied because “the resort was open, accessible, and accepting guests. This in spite of documentation I provided detailing the governor’s moratorium on non-essential travel, which remained in place into October, as well as documentation as to the lack of guest services available at the resort. So their definitions of “open” and “accessible” in this case are interesting.
I’d be curious as to anyone else’s experience with Travelex claims related to the fire.
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