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Timeshare sales training videos ;-)

PamMo

PamMo

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I stumbled across these timeshare sales training videos and had to laugh out loud! I always wondered why the nice little chit chat during sales presentations was essentially the exact same patter - no matter what resort we were at? It appears all our sales peeps take the same timeshare sales training course. Perversely, as I was watching this, I was thinking up responses to a sales pitch that would really screw with their minds! ;) This are a couple of YouTube videos, promoting one "expert's" special sales techniques - http://www.youtube.com/watch?v=094AQC1Fg78 and http://www.youtube.com/watch?v=BwTv7Ttn-Tk

If you're going to a timeshare sales presentation and have never been to one before, you really ought to watch this, and be prepared!
 
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PamMo said:
I stumbled across these timeshare sales training videos and had to laugh out loud! I always wondered why the nice little chit chat during sales presentations was essentially the exact same patter - no matter what resort we were at? It appears all our sales peeps take the same timeshare sales training course. Perversely, as I was watching this, I was thinking up responses to a sales pitch that would really screw with their minds! ;) This are a couple of YouTube videos, promoting one "expert's" special sales techniques - http://www.youtube.com/watch?v=094AQC1Fg78 and http://www.youtube.com/watch?v=BwTv7Ttn-Tk

If you're going to a timeshare sales presentation and have never been to one before, you really ought to watch this, and be prepared!
Click to expand...

As she clearly and vociferously states, it's all about making money. So if she was as good at sales as she claims, why is she doing sales training for a pittance compared to what she was making on the line?

But then, maybe all she wanted out of life was her boob job, and after she got that taken care of she decided to kick back. (Looks like some other "enhancements" as well.) I presume that's what the parental advisory warning is about. :ignore:
 
Yeah, I thought the camera angle was a bit odd...and then I got it (after my husband watched it and made some comments). I don't know if she is the chicken or the egg, but her pitch is a bit of deja vu for all the "owner's updates" we've gone on.
 
I also noticed she referred to notes. It's ok to refer to notes, but it seems like she was doing more reading from them than referring to them. That's a big WRONG in presentations.

TS
 
PamMo said:
Yeah, I thought the camera angle was a bit odd...and then I got it (after my husband watched it and made some comments). I don't know if she is the chicken or the egg, but her pitch is a bit of deja vu for all the "owner's updates" we've gone on.
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Yeah - she does make sure that the camera gets some shots down her cleavage.

And then this is her YouTube video profile pic:

photo.jpg


It certainly is a profile, isn't it? Wonderfully professional. Not.
simpsontruckdriver said:
I also noticed she referred to notes. It's ok to refer to notes, but it seems like she was doing more reading from them than referring to them. That's a big WRONG in presentations.

TS
Click to expand...
Yeah - for someone who's selling sales professionalism the videos are catastrophes. Clothing, camera angle, profile picture, not knowing her pitch well enough to give it without notes, physical location where the video was shot - nothing is right. If this is her example of persuasive sales, it's pretty much a calling card to run, run, like a gingerbread man.

My guess is that after some initial success (which may have led her to believe the she had learned the schtick) her career on the line tanked, and she went into "training" instead.

Those that can, do. Those that can't become consultants and trainers.
 
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deleted - accidental double post
 
I wonder what her 'Anti-Recession Program' (last item in the 2nd video) is all about :hysterical::hysterical::hysterical:.

Ingrid
 
Mad Men

"But then, maybe all she wanted out of life was her boob job,"

"Yeah - she does make sure that the camera gets some shots down her cleavage."


Were these comments stolen from the 1950"s?
 
WOW - F.A.B.-U-lous!!
 
Her red top struggles to contain her boobs. :ignore: If she wears that during a presentation, it will be the distraction she is warning salesmen to avoid.
 
Did anyone check out the website she kept touting? I didn't have time, so was jw if anyone else did?
 
ScubaKat said:
That is hilarious!! Saw under her posted videos there was a sample of the actual modules: http://m.youtube.com/watch?v=Otlc1y1Sgc4&feature=plcp I think I have heard the exact same pitch before! Love the one about finding out other people in the group to prevent the "bad date" phone call! Lol!
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I only looked at a few videos, but had to peek at the one you mentioned, ScubaKat. I wondered what the "bad date" call was about? (So, they KNOW we plan to have someone call us with an "emergency" to get us out of an interminably long presentation?!? :hysterical: ) How about the ploy of, "Your children are great, but in truth, if they go to the kids' club, I can get you out of here in less than 90 minutes. If they stay, it will take an extra hour." :eek: I'm so glad I rarely do sales presentations or owner updates anymore.

I noticed production values have gone w-a-y up ;), with Harborside @ Atlantis locale (or is that a green screen?), and she learned to talk without clutching her notes! But, that wardrobe! Come on! Seriously?
 
I haven't watched the videos, but gather pretty clearly what you folks are discussing. Regarding this woman and her enhanced appearance:

Back in the mid-80's, at the very first timeshare sales pitch I ever attended, (I think it may have been the Winner's Circle in Del Mar, California? It was something by the racetrack), I watched as a sales manager type assessed the crowd, read a few notes on the people in attendance, and then mysteriously "matched' certain sales people to certain guests. I was an early-30s Navy guy at the time, unmarried and by myself at the presentation. (I only attended to get the free steak knives. Or was it the battery-operated 4-inch screen, portable TV set? The sleeping bags? So much free junk, it's hard to remember... ;))

They assigned me to a classic Barbie-lookalike with similar refined features, who nearly tripped over her enhancements throughout her salespitch. She had no idea what she was selling, and the whole thing was a joke. ("Think of all the family memories you'll make here!" "But I'm not married." "Oh. Well. Maybe you'll meet someone here!" :rolleyes: ) At the end of it all, she was shocked when I wouldn't buy anything. They brought in the monster truck hammer Closer guy, who tried to pick a fight with me when I kept saying No. He kept saying, "Are you going to disappoint this beautiful woman?" And I kept nodding, and saying, "Yep." I managed to get out unbruised with my wallet intact, but I've never forgotten the stereotypical judgments they made.

So perhaps this woman in the training videos is only using the gifts she was born with, (or added along the way) to make her more successful at her job? Either way, the crappy steak knives aren't worth it. My time is worth more, and I don't attend sales presentations anymore. :)

Dave
 
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:rofl: Good points being made.. I wouldn't be surprised that the enhancements and the wardrobe may be part of the sales technique! :D Last couple of owner updates I have done we've been "kicked out" after 15-20mins having young children.. I am usually upfront about the only reason why we are there is because the schedulers wouldn't take no for an answer. She mentioned spending 1, 4 or up to 7 hours of some people's time?! :eek: People seriously get trapped that long?!
 
My initial post wasn't meant to beat up on her specifically, but the whole business of how timeshare sharks get us to buy, when we have NO intention to buy when we signed up for the "free" gifts. There are so many people with buyer's remorse, who purchase overpriced developer VOI's and find out too late that they can't rescind. They fall hook, line, and sinker for the 3-hour sales pitch. I thought the videos might give seasoned Tuggers a laugh, and help others put the brakes on those emotional cues that sales use to get you to buy. If you know the triggers they are going to pull, you might not fall for them.

I've met more than a few people on vacation that seemed shell-shocked after going to a sales presentation. They went strictly for the "gifts", but ended up buying. I vividly remember a young couple on a sunset cruise who told me they just spent all day at a presentation. They had just committed ALL of the wife's nursing school tuition to their new timeshare, and weren't quite sure how it happened? "It sounded so perfect for us, and the offer was only good that day!" The wife cried throughout the evening - it was awful. Luckily, they could/did rescind.
 
PamMo said:
My initial post wasn't meant to beat up on her specifically, but the whole business of how timeshare sharks get us to buy, when we have NO intention to buy when we signed up for the "free" gifts. There are so many people with buyer's remorse, who purchase overpriced developer VOI's and find out too late that they can't rescind. They fall hook, line, and sinker for the 3-hour sales pitch. I thought the videos might give seasoned Tuggers a laugh, and help others put the brakes on those emotional cues that sales use to get you to buy. If you know the triggers they are going to pull, you might not fall for them.
Click to expand...

In my sales training we were instructed on the difference between ethical and unethical selling. In a nutshell, ethical selling is founded on the notion of first and foremost making sure the customer gets what they need; if the customer gets what they need then you as the sales person will get what you need. And it doesn't even need to be money. When we as parents or friends try to convince a child or a friend to take some action that is in that person's best interest, we are selling. The situation is identical. The keys to effectiveness are the same. The only difference is that our "commission" is personal instead of financial.

Or, even in a formal sales situation, sometimes we come away feeling like the sales person listened to us, understood what we were after, and put something together that met our situation. We leave the encounter feeling happy, satisfied, and with less stress.

The contrasting unethical selling is where the only thing the sales person is collecting the commission and the sales person only sees us a person to be manipulated to get us to part with our money. When we go through that type of presentation coming out the other side we feel abused and manipulated.

Everything in her videos is related to the unethical selling approach, and even by the standards of unethical selling it's tacky. But the thing is - she doesn't realize that - right down to her approaches, her methods, her comport, and her appearance. In the end it's all a unknowing self-parody. If there were an SNL for the timeshare community, it could be comedy skit with almost no rewriting.
 
Irony

The ironic thing is that all of us are making fun of the same timeshare sales people that sold us on what any credible financial adviser calls the worst real estate investment known. I didn't escape either. I am right there with you but it is easy to identify the bitterness in the posts. So we made a bad investment. Big deal. Life goes on. You can call it unethical all you want but you are dead wrong. What? They lied to you? When did this start? Timeshare has been around since the early 80's. If there is some moron out there that doesn't know that it is a bad investment and it is often presented by unethical salespeople, shame on them; not the salespeople. We have the power of saying NO but it is funny how everyone wants to blame their bad decisions on someone else.

As for her attire-I wouldn't be surprised if some of you bought because the salesperson was very attractive. No-not you! You bought because your financial adviser said it was the best place to put your money. Right?

Signed,
Moron who has emotionally bought TS in Cabo and Hawaii.
 
These videos just look to be a pitch to get timeshare sales people to go to her website get her training and pay her money. They are not training videos at all.
 
I've been tempted to slip a digital recorder in my pocket and record the whole thing for laughs but it is probably illegal.

No one mentioned the skin tight skirts/dresses the sales women wear. In my college days we called that "trolling".

I got out of the Embassy sales pitch for the Point at Poipu (now Diamond) when Mongo, the super closer, started to up the pressure to buy now, I said no. Then he started to get in my face and I said NO. With his third buy now I said WHAT PART OF NO DON'T YOU UNDERSTAND loud enough to be heard in Princeville. :mad: I was promptly given my worthless gift and rapidly escorted out. Boy the last part was fun. :hysterical:

I was in the stall at the Point at Poipu and two of the sales staff came in without noticing me. They were talking about how stupid the customers were and what a low opinion they of the dumbells.



Sterling
 
Kauai Kid said:
I've been tempted to slip a digital recorder in my pocket and record the whole thing for laughs but it is probably illegal.
Click to expand...

Not sure that it is illegal. You just couldn't use it as admissible evidence against them in court.
 
Recording

dioxide45 said:
Not sure that it is illegal. You just couldn't use it as admissible evidence against them in court.
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Check with your local laws. In Kentucky, only one person has to privy to the conversation and that can be you. Recordings are rarely admissible in court but it always good for a laugh.
 
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