Hi everyone, the text below describes what happened, which I originally posted on TripAdvisor. My first question is do we have any recourse to receive compensation for what happened? The compensation I expect is that Vidanta will refund the amount they charged us for one week (~USD2,000). The second question is, what would you have done if you were in my shoes? We considered not telling security, anticipating that if we did, the housekeeper--the person most likely responsible for the theft--would get fired. But then my father convinced me that our inaction would increase the chance that the thief would do it again.
We stayed at Vidanta last week. The day before check out, housekeeping was cleaning our room while I was working on my laptop in the living room. When housekeeping left a couple of hours later, I wanted to go out for a walk but could not find my AirPods- they had just been on the dining table a couple of hours before I picked up my laptop. We searched everywhere inside the room. Finally, I thought of using the "Find Nearby" function of the "Find My" app on iPhone since it would have been impossible for the AirPod to go anywhere. We could not find it anywhere inside the room. Before giving up, due to a couple of awkward reactions from the housekeeper that stuck to my mind, I thought maybe, just maybe, the AirPods were not inside the room! As soon as I walked outside the room, Find My started tracking the AirPods... The distance got shorter as we got closer to the housekeeping cart, and when we got close enough, the arrow pointed to the service room behind the cart. We went inside. There was another smaller cart, near which the distance on Find My became 0. We looked inside what looked like a garbage bag. The AirPods were hidden in a small paper basket underneath some Kiwis and other things. We video-recorded the hall, cart, and where the AirPods were placed and then called security. We were appalled by what happened mainly because we left far more valuable things in the room, like cash and our travel documents, so we spent the next few hours checking to ensure we had not lost anything else. The security said they would investigate and get back to us within 48 hours. In the evening, when we came to close our bill for departure the next day, we confirmed that we would receive a timely response. The front manager at Tower IV (Salvador) promised us a response by January 23rd, while another Concierge named Alejandra was present (please forgive any typos in the names; I quickly typed them in my phone). Nobody contacted us as of January 26. Instead, we had to spend time trying to find the right number and extension to call. After a long wait and multiple transfers, I was told that the AirPods were just found outside the room, and the housekeeping forgot to bring them back. I am not accusing a particular person of theft, but I am certain that theft has occurred (AirPods do not walk). Given the overwhelming evidence (some of which I omitted in the interest of brevity), this sort of response is unsatisfactory and an obvious attempt by Vidanta to avoid responsibility.
We stayed at Vidanta last week. The day before check out, housekeeping was cleaning our room while I was working on my laptop in the living room. When housekeeping left a couple of hours later, I wanted to go out for a walk but could not find my AirPods- they had just been on the dining table a couple of hours before I picked up my laptop. We searched everywhere inside the room. Finally, I thought of using the "Find Nearby" function of the "Find My" app on iPhone since it would have been impossible for the AirPod to go anywhere. We could not find it anywhere inside the room. Before giving up, due to a couple of awkward reactions from the housekeeper that stuck to my mind, I thought maybe, just maybe, the AirPods were not inside the room! As soon as I walked outside the room, Find My started tracking the AirPods... The distance got shorter as we got closer to the housekeeping cart, and when we got close enough, the arrow pointed to the service room behind the cart. We went inside. There was another smaller cart, near which the distance on Find My became 0. We looked inside what looked like a garbage bag. The AirPods were hidden in a small paper basket underneath some Kiwis and other things. We video-recorded the hall, cart, and where the AirPods were placed and then called security. We were appalled by what happened mainly because we left far more valuable things in the room, like cash and our travel documents, so we spent the next few hours checking to ensure we had not lost anything else. The security said they would investigate and get back to us within 48 hours. In the evening, when we came to close our bill for departure the next day, we confirmed that we would receive a timely response. The front manager at Tower IV (Salvador) promised us a response by January 23rd, while another Concierge named Alejandra was present (please forgive any typos in the names; I quickly typed them in my phone). Nobody contacted us as of January 26. Instead, we had to spend time trying to find the right number and extension to call. After a long wait and multiple transfers, I was told that the AirPods were just found outside the room, and the housekeeping forgot to bring them back. I am not accusing a particular person of theft, but I am certain that theft has occurred (AirPods do not walk). Given the overwhelming evidence (some of which I omitted in the interest of brevity), this sort of response is unsatisfactory and an obvious attempt by Vidanta to avoid responsibility.
