cheter
TUG Member
My son & I just returned from 3 nights at the R.F. We went on "Bonus Time", since I own there. I do understand that B.T. is whatever they have available. We had rented a studio, but it was much smaller than I had imagined, plus it was a handicap room, meaning no tub, just a huge shower stall. When I had checked in, and even when I placed the reservation I had asked for something larger, well nothing. The next morning I expressed to the lady at the desk how unhappy I was. Of course her hands were tied, since in reservations it did show nothing. Alexis Bairstow happened to be walking by, & saw I was unhappy. He is the Resort Operationn Manager. He went to the back offices, checked on something, & returned with a smile. He was able to give my son and I a 1 bedroom on the 1st floor, with easy beach access. I bought my 2 bedroom there 5 years ago, by one of their salesman. That I have no comment about. Alexis was able to explain the increased maintenance fees & assessment fees to me. Alexis is an asset to the Royal Floridian. I would also like to say the whole staff are GREAT! Thank you Royal Floridian!