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The Great Fries Scandal: Two of the biggest fast food chains in the U.S. are selling medium portions of fries that weigh LESS than a small

DrQ

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The Great Fries Scandal: Two of the biggest fast food chains in the U.S. are selling medium portions of fries that weigh LESS than a small... here's how Wendy's, Popeye's, McDonald's, KFC, Five Guys and Chick-fil-A compare​

  • DailyMail.com tested fries from six of the biggest fast food chains to see which offered the best value for money
  • We tested small, medium and large servings and tallied up their weights and prices to find out which had the most competitive fry-per-dollar ratio
  • Wendy's, Chick-fil-A, Five Guys, McDonald's, KFC and Popeyes fries went head-to-head in our experiment - so which one was the winner?
 
Wonder how long 5 Guys will keep dumping extra fries in the bag after filing the cup.
 
We had a white castle near us a number of years ago that since went out of business. I ordered a "sack" of onion rings. A sack was like an XL/family size. I noticed in the bag when I picked up that the sack was only half full - and pointed it out. They told me they count the # of onion rings and the size of the sack has nothing to do with it. Really pissed me off, as not all onion rings are the same size or even whole. Last time I ever went back. Such stupid ways to run a business.
 
I worked in McDonalds many moons ago (high school), we were shown how not to overfill the sack and not pack them in.
 
We had a white castle near us a number of years ago that since went out of business. I ordered a "sack" of onion rings. A sack was like an XL/family size. I noticed in the bag when I picked up that the sack was only half full - and pointed it out. They told me they count the # of onion rings and the size of the sack has nothing to do with it. Really pissed me off, as not all onion rings are the same size or even whole. Last time I ever went back. Such stupid ways to run a business.
Ive never ate there. They did you a favour by turning you off it. Unless you still go to other locations.
 
Ive never ate there. They did you a favour by turning you off it. Unless you still go to other locations.
It was pretty mediocre, but there is something about white castle burgers - they are addictive. Haven't had any since it went out of business - must be almost 10 years ago.

There is a place by me that makes an 'Oklahoma burger'. They put down thinly sliced white onion and then puts chopped meat on top and cooks it 'smashburger' style. Then they double it and add cheese on a steamed bun. It is like a normal sized burger version of white castle. It is really good, too bad their fries are frozen crap.
 
That headline does not surprise me in the least. Quality control? Suuuurrrreeeee
 
I worked in McDonalds many moons ago (high school), we were shown how not to overfill the sack and not pack them in.
I too in hs worked at McD's , no such instruction on how to fill the fry sack/box. Maybe that came along after I left or was regional
 
I too in hs worked at McD's , no such instruction on how to fill the fry sack/box. Maybe that came along after I left or was regional
Ditto for me (~1968). The only instructions for fries was how to keep the process moving as quickly as possible - from retrieving baskets of blanched fries, getting them in the fryer, getting them out of the fryer and drained, onto the table and salted, and then into bags. There was a metal scoop. You put a fry bag on the bottom of the scoop, then scooped fries off of the table. The scoop lined them up so they stacked in bag mostly vertical. The filled bags then went on rack next to the table for the cashiers filling their orders. You also had to be sure to not overproduce; the fries were not supposed linger on the rack for more than five minutes.

What got management attention was cashiers standing around waiting for fries to fill the order because the rack was empty. A cashier waiting to fill an order is a customer who was not being served as promptly as possible. You could also get management attention if you didn't fill the bags all the way. Especially if a customer complained that the fry bag wasn't full.

The same considerations applied, by the way, at the shake machine. Except there you had to be even more conscious of not overproducing. Employees who had big hands often ended up doing shakes, because they had it worked out to where someone could do three shakes at once by holding the three cups in the hand. They tried me on it, but my hand was too small, which meant I would never be able to keep up with demand during the rush period. So during rush period, if I wasn't doing register I was doing fries, and occasionally sodas.
 
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They've done it for years. Why would they stop?

Kurt
Make more money since nobody else does it. I just hope they don’t stop the practice
 
I forget which one was their #1 profit fries or soda. (I was a "crew chief" :) - they wanted to make me a manager but I declined/going to school).

Giving out less soda/drinks - fill cup with ice - you barely get much soda in there. (Unless you are somewhere with free re-fills). After learning/realizing this, I always ordered a drink with little or no ice. Had my kids and taught them the same. Could be regional/store manager. Who knows. It's all about profits.
 
When I worked at MickeyD's in high school, the top priority was customer service. That meant filling orders quickly and correctly, with fresh food, keeping the store spotlessly clean, and always presenting a good and cheerful face to the customers. McDonald's management regularly sent reps to the store to buy a meal. They would fill out a form, a copy of which would go back to the store. The form would be posted on a bulletin board in the employee area at the back of the store, with annotations by the restaurant manager.

One section of the form included a rating for the person working the register. One item that was specifically noted was whether or not the person at the register smiled at the customer. That portion of the form was always highlighted, and I remember a number of forms that were annotated - "a smile would have been a pay raise". And that wasn't claptrap - there were employees who got raises because the form was noted that they smiled (along with hitting all of the other factors for rating the cashier.

Other items on the form involved the quality and freshness of the food, the drink (too much or too little ice), whether the shake was melted, the construction of the burger (were all of the condiments there, was the burger centered on the bun, were the condiments centered, was the cheese in the proper location), and whether the burger was wrapped properly (too tight and bun would get squished, and whether there was a thumbprint indentation on the top of the bun).

The thumbprint on the top of the bun was my bugaboo during my first week of work. Usually the first job that new hires did was setting up buns for the cooks to put the burgers on, then adding the condiments, putting on the bun top, and then wrapping the burger. In the process of wrapping the burger, I would apply pressure to the bun with my thumb as I flipped the burger over during wrapping. Then working the register I again had to be careful to not press down on the top of the burger with my thumb when I picked it up to put it in the bag.
 
When I worked at MickeyD's in high school, the top priority was customer service. That meant filling orders quickly and correctly, with fresh food, keeping the store spotlessly clean, and always presenting a good and cheerful face to the customers. McDonald's management regularly sent reps to the store to buy a meal. They would fill out a form, a copy of which would go back to the store. The form would be posted on a bulletin board in the employee area at the back of the store, with annotations by the restaurant manager.

One section of the form included a rating for the person working the register. One item that was specifically noted was whether or not the person at the register smiled at the customer. That portion of the form was always highlighted, and I remember a number of forms that were annotated - "a smile would have been a pay raise". And that wasn't claptrap - there were employees who got raises because the form was noted that they smiled (along with hitting all of the other factors for rating the cashier.

Other items on the form involved the quality and freshness of the food, the drink (too much or too little ice), whether the shake was melted, the construction of the burger (were all of the condiments there, was the burger centered on the bun, were the condiments centered, was the cheese in the proper location), and whether the burger was wrapped properly (too tight and bun would get squished, and whether there was a thumbprint indentation on the top of the bun).

The thumbprint on the top of the bun was my bugaboo during my first week of work. Usually the first job that new hires did was setting up buns for the cooks to put the burgers on, then adding the condiments, putting on the bun top, and then wrapping the burger. In the process of wrapping the burger, I would apply pressure to the bun with my thumb as I flipped the burger over during wrapping. Then working the register I again had to be careful to not press down on the top of the burger with my thumb when I picked it up to put it in the bag.

Yes - we were rated by McD's rep. Suggestive selling was big too. If a customer bought coffee, we had to ask, "would you like an apple pie with that"? Etc. etc. Food was marked with time - freshness was top priority. I had a great experience while working there.
 
Yes - we were rated by McD's rep. Suggestive selling was big too. If a customer bought coffee, we had to ask, "would you like an apple pie with that"? Etc. etc. Food was marked with time - freshness was top priority. I had a great experience while working there.
When I worked, the menu was much simpler: hamburger, cheeseburger, fishwich, fries, soda, shake. Suggestive selling was limited to asking if they wanted fries if they hadn't ordered fries originally.

Although the store didn't advertise it, you could do a special order on your burger. It would then go back to the cook as a special order, and the customer would have to wait while the order was being prepared. At the register, we would ask the customer to step to the side while the order was being prepared so we could serve other customers. When the order came up, we would finish assembling the purchase.

Asking for a special order was also a way to assure that you got a burger fresh off the grill, especially if you didn't mind skipping a condiment/
 
When I worked, the menu was much simpler: hamburger, cheeseburger, fishwich, fries, soda, shake. Suggestive selling was limited to asking if they wanted fries if they hadn't ordered fries originally.

Although the store didn't advertise it, you could do a special order on your burger. It would then go back to the cook as a special order, and the customer would have to wait while the order was being prepared. At the register, we would ask the customer to step to the side while the order was being prepared so we could serve other customers. When the order came up, we would finish assembling the purchase.

Asking for a special order was also a way to assure that you got a burger fresh off the grill, especially if you didn't mind skipping a condiment/
Yes to all!!
 
Yes to all!!
BTW - when I worked at McDonald's, it was male only in the store. White shirts, and a thin black tie.

The store I worked was on Nicolett Avenue near 80th Street in Bloomington, MN. It's still there. It started as just an arches store with walkup windows. Not too long before I worked there they created an enclosed area around the windows, where customers could sit and eat. Everything was ceramic tile, for ease of cleaning. When I worked there I heard it was one the top three sales volume stores in the system.

The store operated with two shifts. There was a full-time crew that worked M-F, 40 hours per week. They arrived about 10 am, got things started and opened the doors at 11 am and took care of the lunch crowd. In the afternoon, they kept two to three people working the cooking and registers, while the rest of the crew took work breaks and did other prep work. One of their big activities in the afternoon was peeling, slicing, and rinsing potatoes for french fries. They would put the slices in fry baskets, blanch them, then stack the blanched fries in the back of the store for later use.

That crew would stay on through the dinner rush hour, Meanwhile the part time staff - almost entirely high school kids like me - would show up about 4 PM to help with the evening rush. After evening rush, the full-time crew would go home, and the HS kids would finish the day, with support from one of the store assistant managers. Weekends were filled entirely by the HS work force.

The full-time crew was an interesting crowd. Most of them were HS dropouts, and quite a few had criminal records. Some of them were not people who you would ever want to put in front of a cash register, both because their appearance wouldn't create a good impression and because maybe it wasn't a good decision to trust them handling money. Many of those guys took the job because they wanted a letter of reference. Something they could take to another employer, attesting that they were reliable, they showed up for work every day, they took instruction, understood the job, and generally did what was needed. That was a stepping stone they could use to move forward in life. McD's didn't pay them much for their work, but everyone understood the bargain. They show up for work, they put in time, they work hard, they get the letter that they need to advance beyond slinging burgers and McD's. The next step up for many of those guys was moving to a warehouse job.

My first two weeks on the job, I was mostly one evening rush dressing buns for a cook on the grill, who was one of the full-timers. It was a humbling experience.

The picture below is similar to what the store looked like after they created an enclosed seating area around the original walkup windows. I think our store was about 25% wider than this one, the enclosed area was bigger and had ceramic tables and chairs where customers could eat. I did a lot of mopping and cleanup in the seating area in my early days at the store. I remember the price for a burger was 18¢, a cheeseburger was 25¢. I don't remember the other prices, but I'm sure you could get cheeseburger, fries, and a soda for less than 50¢.

I always thought that slice of cheese on the cheeseburger was a big money maker. Add a slice of cheese, which involved only insignificant store labor, and charge 40% more for the burger.

1689725620632.png



This has been a nice trip down memory lane.

FWIW - a few months after I quit, McD's switched to frozen fries instead of creating fries from scratch. The decrease in quality was noticeable. My HS crowd in Richfield/Bloomington/Edina used to go to McD's just for the french fries. After McD's switched to frozen fries, Country Kitchen, with a store near 98th and Lyndale, became our burger and fries go-to place.
 
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For a winter in high school, I worked at the Arctic Circle as the cook with a few high school girls. It was fun times. Regarding frys, we had a small, medium and large. Each size had more than the lesser. I worked nights part time and week ends. Part time nights were the girls and weekends were older workers mostly with degrees that couldn't find work. One of the workers was a chemical engineer that was laid off. Other professionals were in the same situation. It was a bad economy back then. My favorite older worker was a sexy accountant who was always a flirt with me.

Bill
 
I may be the only one to do this, I take malt vinegar with me to 5 guys and put it on the fries in the brown bag. I dump out and remove the cup. By the time I get home they are like chippy fries. Closest I can get to UK chippy fries in the US unless I drive to San Diego to visit Shakespeare's Pub. I don't care for US style shoestring fries.
 
I may be the only one to do this, I take malt vinegar with me to 5 guys and put it on the fries in the brown bag. I dump out and remove the cup. By the time I get home they are like chippy fries. Closest I can get to UK chippy fries in the US unless I drive to San Diego to visit Shakespeare's Pub. I don't care for US style shoestring fries.
The 5 guys near me all have bottles of malt vinegar to use. Easy for me, unless I have a hankering for their cajun fries.
 
I too in hs worked at McD's , no such instruction on how to fill the fry sack/box. Maybe that came along after I left or was regional
We were shown how to be easy on the fries, and sometimes a manager would come and dump your fries and have you bag them again if they were too full. I got compliments about how I kept up with fries during the lunch rush.
 
BTW - when I worked at McDonald's, it was male only in the store. White shirts, and a thin black tie.

The store I worked was on Nicolett Avenue near 80th Street in Bloomington, MN. It's still there. It started as just an arches store with walkup windows. Not too long before I worked there they created an enclosed area around the windows, where customers could sit and eat. Everything was ceramic tile, for ease of cleaning. When I worked there I heard it was one the top three sales volume stores in the system.

The store operated with two shifts. There was a full-time crew that worked M-F, 40 hours per week. They arrived about 10 am, got things started and opened the doors at 11 am and took care of the lunch crowd. In the afternoon, they kept two to three people working the cooking and registers, while the rest of the crew took work breaks and did other prep work. One of their big activities in the afternoon was peeling, slicing, and rinsing potatoes for french fries. They would put the slices in fry baskets, blanch them, then stack the blanched fries in the back of the store for later use.

That crew would stay on through the dinner rush hour, Meanwhile the part time staff - almost entirely high school kids like me - would show up about 4 PM to help with the evening rush. After evening rush, the full-time crew would go home, and the HS kids would finish the day, with support from one of the store assistant managers. Weekends were filled entirely by the HS work force.

The full-time crew was an interesting crowd. Most of them were HS dropouts, and quite a few had criminal records. Some of them were not people who you would ever want to put in front of a cash register, both because their appearance wouldn't create a good impression and because maybe it wasn't a good decision to trust them handling money. Many of those guys took the job because they wanted a letter of reference. Something they could take to another employer, attesting that they were reliable, they showed up for work every day, they took instruction, understood the job, and generally did what was needed. That was a stepping stone they could use to move forward in life. McD's didn't pay them much for their work, but everyone understood the bargain. They show up for work, they put in time, they work hard, they get the letter that they need to advance beyond slinging burgers and McD's. The next step up for many of those guys was moving to a warehouse job.

My first two weeks on the job, I was mostly one evening rush dressing buns for a cook on the grill, who was one of the full-timers. It was a humbling experience.

The picture below is similar to what the store looked like after they created an enclosed seating area around the original walkup windows. I think our store was about 25% wider than this one, the enclosed area was bigger and had ceramic tables and chairs where customers could eat. I did a lot of mopping and cleanup in the seating area in my early days at the store. I remember the price for a burger was 18¢, a cheeseburger was 25¢. I don't remember the other prices, but I'm sure you could get cheeseburger, fries, and a soda for less than 50¢.

I always thought that slice of cheese on the cheeseburger was a big money maker. Add a slice of cheese, which involved only insignificant store labor, and charge 40% more for the burger.

View attachment 79292


This has been a nice trip down memory lane.

FWIW - a few months after I quit, McD's switched to frozen fries instead of creating fries from scratch. The decrease in quality was noticeable. My HS crowd in Richfield/Bloomington/Edina used to go to McD's just for the french fries. After McD's switched to frozen fries, Country Kitchen, with a store near 98th and Lyndale, became our burger and fries go-to place.

Sounds like you worked there a few years before I did :) . Definitely trip down memory lane. Thank you.
 
Costco is right up there with 5 Guys for ridiculously generous servings of fries. And hands down, Costco fries are my favorite. Had some just today (after an extended healthy eating jag) and didn’t finish half of them. I did notice that they were weighing themnow, that’s a first. But I’ll bet it’s to make sure there are enough, not to skimp.

Best business model ever is to be generous with your fries. And to ask, ”Medium?” when someone orders their pop. I told my boss that while I was working at a burger joint in high school, when they were still trying to get us to ask “large?”. The invariable response to that question was “no, small”. But if you asked “medium?”, the answer was almost always yes.

Got me an offer to go into their management training program. I decided to continue on with accounting.
 
Costco sells french fries in Canada??
Costco is right up there with 5 Guys for ridiculously generous servings of fries. And hands down, Costco fries are my favorite. Had some just today (after an extended healthy eating jag) and didn’t finish half of them. I did notice that they were weighing themnow, that’s a first.
 
@dlpearson. At the food court. We can get just an order of fries, chicken strips with fries or Poutine. Voted the best fries in Calgary many years ago in one of the premiere local publications.

They are ever so lightly battered and sprinkled with seasoning salt. Not quite as good as a few years back, but still the only fries worth the calories in my book!
 
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