We’ve done around half a dozen encores and never received a text like that.
Are they asking for confirmation number or just flight? If someone other than MOC knows you're going there you may have been hacked.
Was there a link that went to an MVC site or just to text them back?
Yes this is the correct answer. I arrived at the Cypress Harbor Villas and they asked me what our time of arrival was. They use this to assign rooms that will be ready. However it didn't let me pick any time before 4p so when I arrived at 1p they were surprised.
Can't see how that info could be used in a scam, or how a scammer would have your cell # and your MOC arrival info. If they did, they wouldn't bother texting you to alert you.
That's why asking for flight times makes more sense for the Hawaii properties. Since virtually everyone arrives by air, nobody is going to arrive at the resort earlier than, say, scheduled flight arrival plus one hour. But if they ASK people their arrival times, I'll bet they get answers across the board which often aren't right (people put the wrong times because they're too lazy to look, or they are confused by time changes, or whatever.)
When they ask in the pre-arrival email form, I always pick the earliest time (4pm) regardless of when I actually might get there. We are usually driving, so it is often before that. But even if we might be an hour or two later, I still pick 4pm. I don't recall getting any texts or emails asking for our flight information when we went to Hawaii. Perhaps only at the Sheraton Kauai.
I definitely got the request for flight info at Maui Ocean Club last year. And your example illustrates why they (probably) ask for flight info instead of arrival time, because many people will put an earlier time just in case (I probably would too) and then the information isn't very useful for them in planning room availability.
Were your requests via text? I think the numbers we have on file with MVC, Vistana and II are all a land line. We have to always update our phone number to mobile so we get texts while at the resort.
Yes they were. So that's probably why you didn't get them.
I too like the texting system they use at the resorts, thus why I always add our mobile number at checkin. A few resorts we've felt spammed. I don't remember which one, but they sent the same text every morning. It wasn't even really about the day's activities, it was the same text, word for word.
I agree. I much prefer this to the calls/voicemails we used to get to the phone in our unit.
