wyndhamrental
TUG Member
I've posted this before but now is a good time to post it again - and I've added the 'latest loss'. Kendra
Phase One – AFTER the May 11, 2006 VOA meeting in Las Vegas, NV - no more VIP benefits for guests (no more point discounts, no more free upgrades and no more free guest certificates for guests of VIP owners).
Phase Two – AFTER the May 31, 2007 VOA meeting in Orlando, FL - there are no longer unlimited free guest certifications (the price is now $49) and reservations have to be cancelled 15 days before check-in or all points will be lost.
Phase Three – at our preVOA (May 28) and the VOA (May 29, 2008) meeting in Orlando, FL – no more unlimited guest confirmations but ‘prorated’ as to level of membership (1 for FSP member, 5 for VIP, 10 for Gold VIP and 15 per million for Platinum) based on retail, resale and PIC points with additional guest certificates to cost $49 as of Oct. 15, 2008.
Phase Four – 10/09/08 email entitled “Important Changes to Your FairShare Plus Transaction Fees”. During the May 28, 2009 pre VOA meeting Deanne Gabel was specifically asked “Can we expect more fee announcements this year?” and “Can you justify the increase in the guest confirmation fees when they can be requested via the Web without any customer support participation?” Her reply – “There are no increases in fees anticipated.” In the announcement it was stated that Guest Confirmations would increase from $25 to $129/$99 (contact center/website), that resale points will not be used to calculate ‘eligible points’ into the guest certificate equation, and that there will be increases in five of the other seven ‘fee based’ categories.
Phase Five – Dec. 4, 2008 – end of year Fairshare Plus Summary – “In response to feedback from many owners and so we are able to ensure your accounts are being securely and accurately maintained, the transferring of points feature will no longer be offered as of March 1, 2009.”
DETERORATING BENEFITS – Aimed Particularly at “Renters”
No longer able to rent unlimited points from Wyndham – July, 2006
No longer receive VIP status with resale – July, 2006
No longer able to transfer of PIC points to other owners – Jan., 2007
No longer receive unlimited guest certificates as VIP Platinum – Oct 15, 2008
Resale points not ‘eligible’ in count of how many limited guest certificates
Increase in fee for guest certificates - $25 to $49 to $129/$99 (contact center/website)
Increase in fee for Express Window (within 60 days of check-in) of Points Rental - $5 per 1K to $10/$8 per 1 K (contact center/website)
Can’t use photos from website – Jan, 2008
No ½ point discounts for guests within 60 days without owners present (VIP Platinum) –
CHANGED BACK - when?
No upgrades for guests within 60 days without owners present (VIP Platinum) –
CHANGED BACK - when?
No guests without owner present –
CHANGED BACK - when?
Cancel 15 days prior to check-in or lose all points -
Increase in fees – Oct. 15, 2008
DETERORATING BENEFITS – VIP
No longer have our personal ‘Vacation Counselor’
No longer have our own ‘Exclusive Toll-free Reservations Hotline’
No longer request specific rooms
Increase in PIC (Personal Interval Choice) fees from $25 to $49 to $89
No ½ point discounts for guests within 60 days without owners present (VIP Platinum) -
CHANGED BACK -
No upgrades for guests within 60 days without owners present (VIP Platinum) –
CHANGED BACK -
DETERORATING BENEFITS – General
No longer receive VIP status with resale – July, 2006
Regular use points are used before cancelled points (which can NOT be transferred to other owners, used to make an ARP [Advance Reservation Priority at ones home resort at 13 months], RARP [Reciprocal Advance Reservation Priority at 11 months at other resorts] or put in the credit pool).
Increased fees in six of Wyndham’s eight “Fee Based Categories: :
Subject: Important Changes to Your FairShare Plus Transaction Fees
Date: Thu, 9 Oct 2008 15:08:17 -0700
From: FairSharePlus@FVOA.com
Program Feature Current Fee New Fee
Contact Center New Fee
Web Site
As of October 15, 2008
Reservation Transactions $30 $59 $30
Points Credit Pool $30 $39 Not Currently Available
Points Rental Standard Window
$10 per 1,000 Standard Window
$10 per 1,000 Not Currently Available
Express Window
$5 per 1,000 Express Window
$10 per 1,000 Express Window
$8 per 1,000
PIC
(Personal Interval Choice) $50 $89 Not Currently Available
Guest Confirmations
(Fee only applies to confirmations made in excess of annual complimentary allocation based on eligible points) $25 $129 $99
Housekeeping Credits $2.25 per credit No Change No Change
Billing Fee
(If you receive a paper version of your monthly or annual statement) $6 $8 No Fee with PAC
Dec. 4, 2008 – no longer able to transfer points among members
RCI
No longer make ARP exchanges into RCI
No longer ‘see’ generic deposits on RCI website –
EXTRA HOLIDAYS
Wyndham Vacation Ownership’s ‘rental ‘arm’ – does not have to abide by same rules as owners (pay for guest certificate, cancel before 15 days of check-in, guests accept responsibility for any damage). Extra Holidays can take a full week of an owner's 'reservation' and just pay (weeks later) for one or two days and the owner has lost the rest. Wyndham is allowed to take 90% of the inventory that is still available 60 days before check-in and put it into Extra Holidays.
Phase One – AFTER the May 11, 2006 VOA meeting in Las Vegas, NV - no more VIP benefits for guests (no more point discounts, no more free upgrades and no more free guest certificates for guests of VIP owners).
Phase Two – AFTER the May 31, 2007 VOA meeting in Orlando, FL - there are no longer unlimited free guest certifications (the price is now $49) and reservations have to be cancelled 15 days before check-in or all points will be lost.
Phase Three – at our preVOA (May 28) and the VOA (May 29, 2008) meeting in Orlando, FL – no more unlimited guest confirmations but ‘prorated’ as to level of membership (1 for FSP member, 5 for VIP, 10 for Gold VIP and 15 per million for Platinum) based on retail, resale and PIC points with additional guest certificates to cost $49 as of Oct. 15, 2008.
Phase Four – 10/09/08 email entitled “Important Changes to Your FairShare Plus Transaction Fees”. During the May 28, 2009 pre VOA meeting Deanne Gabel was specifically asked “Can we expect more fee announcements this year?” and “Can you justify the increase in the guest confirmation fees when they can be requested via the Web without any customer support participation?” Her reply – “There are no increases in fees anticipated.” In the announcement it was stated that Guest Confirmations would increase from $25 to $129/$99 (contact center/website), that resale points will not be used to calculate ‘eligible points’ into the guest certificate equation, and that there will be increases in five of the other seven ‘fee based’ categories.
Phase Five – Dec. 4, 2008 – end of year Fairshare Plus Summary – “In response to feedback from many owners and so we are able to ensure your accounts are being securely and accurately maintained, the transferring of points feature will no longer be offered as of March 1, 2009.”
DETERORATING BENEFITS – Aimed Particularly at “Renters”
No longer able to rent unlimited points from Wyndham – July, 2006
No longer receive VIP status with resale – July, 2006
No longer able to transfer of PIC points to other owners – Jan., 2007
No longer receive unlimited guest certificates as VIP Platinum – Oct 15, 2008
Resale points not ‘eligible’ in count of how many limited guest certificates
Increase in fee for guest certificates - $25 to $49 to $129/$99 (contact center/website)
Increase in fee for Express Window (within 60 days of check-in) of Points Rental - $5 per 1K to $10/$8 per 1 K (contact center/website)
Can’t use photos from website – Jan, 2008
No ½ point discounts for guests within 60 days without owners present (VIP Platinum) –
CHANGED BACK - when?
No upgrades for guests within 60 days without owners present (VIP Platinum) –
CHANGED BACK - when?
No guests without owner present –
CHANGED BACK - when?
Cancel 15 days prior to check-in or lose all points -
Increase in fees – Oct. 15, 2008
DETERORATING BENEFITS – VIP
No longer have our personal ‘Vacation Counselor’
No longer have our own ‘Exclusive Toll-free Reservations Hotline’
No longer request specific rooms
Increase in PIC (Personal Interval Choice) fees from $25 to $49 to $89
No ½ point discounts for guests within 60 days without owners present (VIP Platinum) -
CHANGED BACK -
No upgrades for guests within 60 days without owners present (VIP Platinum) –
CHANGED BACK -
DETERORATING BENEFITS – General
No longer receive VIP status with resale – July, 2006
Regular use points are used before cancelled points (which can NOT be transferred to other owners, used to make an ARP [Advance Reservation Priority at ones home resort at 13 months], RARP [Reciprocal Advance Reservation Priority at 11 months at other resorts] or put in the credit pool).
Increased fees in six of Wyndham’s eight “Fee Based Categories: :
Subject: Important Changes to Your FairShare Plus Transaction Fees
Date: Thu, 9 Oct 2008 15:08:17 -0700
From: FairSharePlus@FVOA.com
Program Feature Current Fee New Fee
Contact Center New Fee
Web Site
As of October 15, 2008
Reservation Transactions $30 $59 $30
Points Credit Pool $30 $39 Not Currently Available
Points Rental Standard Window
$10 per 1,000 Standard Window
$10 per 1,000 Not Currently Available
Express Window
$5 per 1,000 Express Window
$10 per 1,000 Express Window
$8 per 1,000
PIC
(Personal Interval Choice) $50 $89 Not Currently Available
Guest Confirmations
(Fee only applies to confirmations made in excess of annual complimentary allocation based on eligible points) $25 $129 $99
Housekeeping Credits $2.25 per credit No Change No Change
Billing Fee
(If you receive a paper version of your monthly or annual statement) $6 $8 No Fee with PAC
Dec. 4, 2008 – no longer able to transfer points among members
RCI
No longer make ARP exchanges into RCI
No longer ‘see’ generic deposits on RCI website –
EXTRA HOLIDAYS
Wyndham Vacation Ownership’s ‘rental ‘arm’ – does not have to abide by same rules as owners (pay for guest certificate, cancel before 15 days of check-in, guests accept responsibility for any damage). Extra Holidays can take a full week of an owner's 'reservation' and just pay (weeks later) for one or two days and the owner has lost the rest. Wyndham is allowed to take 90% of the inventory that is still available 60 days before check-in and put it into Extra Holidays.