Slow Comcast Speeds Were Costing Netflix Customers

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Slow Comcast Speeds Were Costing Netflix Customers - by David Goldman/ Tech/ Money/ cnn.com

"Why did Netflix pay Comcast to stream its videos faster? Because Netflix was losing customers..."

Netflix told the FCC that calls made to its customer support center about slow-loading videos on Comcast's network more than quadrupled late last year.


Richard

 

[sdbrier]

Slow, really?

I'd trade to comcast. I doubt it was slow loading, they're just spoiled.
In the rural community in which I live, there are only 2 choices, and I'm currently using the best choice. I average 2.6 t0 2.8 mbps.
Who do you think is slower?

I also watch netflix without any issues, once it does load.

:whoopie:

 

[Ironwood]

My issue with Netflix this week, is that after being a subscriber for nearly 3 years, I suddenly find I have had to login each time I access Netflix on our main TV this past week. No problems logging in on a laptop or Ipad, so it is TV specific, the same Sharp Acquos I've had for 4 years....and my smart TV firmware is up todate. I reset my account info with Netflix to see if that helped, but to no avail. Netflix customer help is of no help! It's a pain to have to log in a long email address and password one letter at a time on the hand-held remote. Have to figure this out soon.

 

[sdbrier]

My issue with Netflix this week, is that after being a subscriber for nearly 3 years, I suddenly find I have had to login each time I access Netflix on our main TV this past week. No problems logging in on a laptop or Ipad, so it is TV specific, the same Sharp Acquos I've had for 4 years....and my smart TV firmware is up todate. I reset my account info with Netflix to see if that helped, but to no avail. Netflix customer help is of no help! It's a pain to have to log in a long email address and password one letter at a time on the hand-held remote. Have to figure this out soon.

No cookies enabled on tv, I'm guessing. If there has been an update it may have changed settings. My .02 worth.

 

[SmithOp]

The issue is the TV, that's where the user/password would be stored, check your TV settings. Firmware updates will reset everything back to default, erasing stored passwords.

 

[Ken555]

My issue with Netflix this week, is that after being a subscriber for nearly 3 years, I suddenly find I have had to login each time I access Netflix on our main TV this past week. No problems logging in on a laptop or Ipad, so it is TV specific, the same Sharp Acquos I've had for 4 years....and my smart TV firmware is up todate. I reset my account info with Netflix to see if that helped, but to no avail. Netflix customer help is of no help! It's a pain to have to log in a long email address and password one letter at a time on the hand-held remote. Have to figure this out soon.

Roku for $50+, and you'll get access to a lot more channels, too. And save yourself much angst and time.


Sent from my iPad