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Should the use of borrowed points be calculated instantly?

marmite

marmite

TUG Sightings Guru
TUG Member
Joined
Sep 25, 2011
Messages
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Location
British Columbia
Resorts Owned
Marriott's Grand Chateau, Sheraton Desert Oasis,
HGVC Paradise,
WorldMark
During the Black Friday sale, I made two discounted reservations for 2024 a couple of days apart. The reservations should have used all my 2024 points, plus some from 2025. I didn't check my point balances when I made the bookings, but my balances look wrong now that I'm examining the dashboard. The remaining points that I believe should be shown for 2025, are actually shown for 2024. They haven't taken anything from 2025.

Should they be calculated automatically, or is there a book-keeping delay when taking points from future years? Is human error a possibility or is everything automated to your knowledge?
 
They come out immediately and the balance will reflect it. Maybe, with the discount, your 2024 covered it. As long as you have the reservations, I wouldn't worry about it.
 
I made several bookings using the discount, and didn't notice any errors in the point calculation - granted I didn't borrow any from 2025 to do it.
 
As others have said, they are immediate. That being said, I did have an error with booking years ago. Therefore I now maintain a spreadsheet. If you do think that you have an error, you can call CS. They can look at the transactions logs to determine if a mistake was made and of course, adjust if necessary.
 
Yes, it happens immediately. However, I had several instances over the years where the system made mistakes in my favors, and where the system wronged me a couple of times.

I didn't call to complained about the wronged points transactions against me, because I didn't call to return the extra points that HGVC didn't take and was supposed to take, or the extra points that HGVC refunded and not supposed to refund on a cancellation. Overall, I am out ahead, so I shouldn't complain if some more points were deducted in error than supposed to be deducted. After all, I wasn't in right when getting points I am not supposed to from before. This problem only happened on the old "Revolution" booking system.

When HGVC moved to the new booking system we use now, I did have one incident where I ended up with extra points, and about a month later, I received an email from HGVC where they said they performed an audit on my account, and noticed I had extra points, and HGVC did deduct/reverse the points out of my account. The only problem, they deducted and took out 100 points more points than they were supposed to in the reversal. That was the only time I call, so they did another audit, and admit they made a mistake in deducting/reversing too much and credited my account back the 100 points.

This is to say, even though everything is supposed to be automated and immediate, the system is not always 100% correct, probably some backend transaction problems that completed the booking but errored out on the points calculation afterwards/didn't complete fully. At least the transaction flow isn't re-calculate the points at first, and then confirm the booking. Then we may end up with points gone without any booking if the whole transaction didn't complete fully.

Moral of the story, I now check my points balance before and after each booking and calculate to make sure it's correct after each and every reservation/cancellation.

Thanks,
Great3

ETA: I went back and searched my emails and found the email I got from HGVC, last time the system made a mistake on my account was back in Aug. 2020, and they corrected manually in Sept. 2020
 
Last edited:
The system tells you what points and from where, when you confirm the reservation. You can confirm by clicking the View Reservation Details link and scrolling down to the Points and Room details.
 
SmithOp said:
The system tells you what points and from where, when you confirm the reservation. You can confirm by clicking the View Reservation Details link and scrolling down to the Points and Room details.
Click to expand...

Right, except when you finally go to fully confirm, the system doesn't always do what it said it would do! One in a million I know, but it does happen. I think Marmite may be one of the lucky ones to get to encounter this!

Great3
 
Great3 said:
Right, except when you finally go to fully confirm, the system doesn't always do what it said it would do! One in a million I know, but it does happen. I think Marmite may be one of the lucky ones to get to encounter this!

Great3
Click to expand...

Never had a problem, and I'm always borrowing, YMMV. Hard to take points I don't have... :)
1701239304774.png
 
Great3 said:
I think in marmite's case, they didn't take out points they are supposed to take out. I welcome HGVC to do that every time I make a booking :). LOL!

Great3
Click to expand...
exactly.....so I would enjoy the bonus...
 
HuskerATL said:
exactly.....so I would enjoy the bonus...
Click to expand...
I think it is a big bonus, a years worth of points. I'm sure their accounting will figure it out soon enough, I will wait until the new year and make a call if needed. If it happened on my account it likely is happening elsewhere. I don't want my MF to go up just because they're throwing points away with bad accounting. The Black Friday sales saved me tons of points -- I'm still happy about that bonus.
 
Once when a hurricane ruined a trip, HGVC credited me with
points from an RCI cancellation, twice:
Once when they cancelled it, and again when RCI cancelled it.
RCI stuff is done manually, so someone didn't pay attention.
I'm not really sure, but I think that's what happened.

At the time, I wasn't keeping up with my points and didn't
notice.
 
They definitely mess up on occasion (especially when the rules are more complex than the software and nobody can keep track of the changes as they go by). I canceled a 2023 reservation made with ClubPoints, and when they canceled it they credited the 2023 points back as 2024 ClubPoints with full privileges to convert or do whatever with (i.e. not treated as 2023 carryforward points). Their rules and their software, not mine! They chose to make it this complicated.
 
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