I frequently read Tripadvisor reports on WSJ for fun. It's amazing how people's experiences differ. I started reading it last year before our trip and couldn't believe some of the things that were posted. I was worried that our "investment" in WSJ was going to be heading on a swift downward spiral. Then we took our seventh trip there. Everything was as it had always been, with the exception of some construction which we barely noticed.
I think alot of it has to do with expectations. I think many of the negative reviews are given by people who've done little or no research about where they are going. The Westin in no way compares to an all-inclusive, and it shouldn't as it is a different type of hotel. It also is very different from Caneel which tends to be populated by the "newly wed or nearly dead" (not original with me, an island saying about the resort). Also, this is a Caribbean hotel and doesn't compare to US Westins - I've had much better service at the WSJ than the Chicago Westin River North.
Just my opinion, of course.
Lori