• The TUGBBS forums are completely free and open to the public and exist as the absolute best place for owners to get help and advice about their timeshares for more than 30 years!

    Join Tens of Thousands of other Owners just like you here to get any and all Timeshare questions answered 24 hours a day!
  • TUG started 31 years ago in October 1993 as a group of regular Timeshare owners just like you!

    Read about our 31st anniversary: Happy 31st Birthday TUG!
  • TUG has a YouTube Channel to produce weekly short informative videos on popular Timeshare topics!

    Free memberships for every 50 subscribers!

    Visit TUG on Youtube!
  • TUG has now saved timeshare owners more than $24,000,000 dollars just by finding us in time to rescind a new Timeshare purchase! A truly incredible milestone!

    Read more here: TUG saves owners more than $24 Million dollars
  • Sign up to get the TUG Newsletter for free!

    Tens of thousands of subscribing owners! A weekly recap of the best Timeshare resort reviews and the most popular topics discussed by owners!
  • Our official "end my sales presentation early" T-shirts are available again! Also come with the option for a free membership extension with purchase to offset the cost!

    All T-shirt options here!
  • A few of the most common links here on the forums for newbies and guests!

Royal Islander - Credit card hold

T

Travelmom64

TUG Member
Joined
May 28, 2008
Messages
133
Reaction score
0
Location
Virginia
I am exchanging my Marriott Grande Ocean for Royal Islander in June, just prior to completing the exchange with Interval the final terms and conditions mentioned a credit card hold upon checkin of approx $850 USD based on a 2 bedroom villa - this seems extreme. Has anyone else experienced this when checking in and/or had problems having the hold released. I am sure we will bill some items to the room but not sure $850 for 6 days.
 
This is standard at The Royals for non-owners. Though you might not charge anywhere close to that much, others do. For example, if there are six people and they book a tour to Chitzen Itza or X-Caret, order a lot at the bars, etc.

Don't be concerned, it's just a hold to protect them from the situation where people had been walking out without paying the final bill. At the end, it'll all be adjusted to only charge your card what you actually charged to your resort account. (No money or credit cards are used at the resort; everything goes on your key card.)
 
Last edited:
At the Royal Haciendas we had the same kind of hold for a 2BR, even though there were only two of us - apparently the amount is based on the size of the unit rather than the number of people.

I don't have any issues with this - the "hold" is released when you check out, and only the exact amount you've run up in bills is charged to the card.
This is normal at many ts and hotels - the Royals are just more upfront about it.
 
Thanks for quick reply!

pjrose said:
This is standard at The Royals for non-owners. Though you might not charge anywhere close to that much, others do. For example, if there are six people and they book a tour to Chitzen Itza or X-Caret, order a lot at the bars, etc.

Don't be concerned, it's just a hold to protect them from the situation where people had been walking out without paying the final bill. At the end, it'll all be adjusted to only charge your card what you actually charged to your resort account. (No money or credit cards are used at the resort; everything goes on your key card.)
Click to expand...

Thanks so much!
Lisa
 
Lisa, I understand that in the unlikely event that you reach the $850, or come close, they will let you know. We had that happen a number of years ago when the exchange was in the name of our friends rather than ours.

Enjoy your visit.

Mike
 
Quick ? Mike

Mike,
Did your friends travel with you or were you using their exchange? I am taking another mother and her daughter and we would love to have two different key cards for our own charges - any chance in that? Maybe they could put a hold of $500 on each card? Just thinking ahead.

I am getting a lot of great travel tips from Trip Advisor but this issue has not been addressed yet.
Thanks!
 
Travelmom64 said:
Mike,
Did your friends travel with you or were you using their exchange? I am taking another mother and her daughter and we would love to have two different key cards for our own charges - any chance in that? Maybe they could put a hold of $500 on each card? Just thinking ahead.

I am getting a lot of great travel tips from Trip Advisor but this issue has not been addressed yet.
Thanks!
Click to expand...

Our friends made the exchange. At the time I was not aware of the credit card matter since the reservation was in my friend's name. We go for 2 weeks at a time. One week is ours and one week is their exchange. PJ or someone can chime in here, but I think the statements are broken down by key card-holder. Everyone has a card and the statements reflect charges accordingly. But it seems is though the deposit is on one credit card. I am sure the front desk can advise. If you need clarification you can go to the royalresorts.com site and initiate a chat session with customer service.

Mike
 
Last edited:
BoaterMike said:
. . . PJ or someone can chime in here, but I think the statements are broken down by key card-holder. Everyone has a card and the statements reflect charges accordingly. But it seems is though the deposit is on one credit card. I am sure the front desk can advise. If you need clarification you can go to the royalresorts.com site and initiate a chat session with customer service.

Mike
Click to expand...

Yes, that is correct. The key cards all look alike, so I recommend bringing a sharpie to mark whose is whose. Everything is listed by date and then separately by key card, so it's really easy to deal with at the end. I am not sure about breaking up the initial CC deposit.....but the bills can be paid by separate CCs at the end.
 
You must log in or register to reply here.
Top