Retention of Reservations Upon Sale of Hyatt Unit

[mjm1]

A unit we recently sold with usage beginning in 2025 was finally removed from our Hyatt account today. We had a reservation for April 2025 which we had made using 2024 points from the unit being sold. The policy used to be that we would have to pay for a guest certificate and Hyatt would not transfer the reservation to the new owner, but keep it in our name. We learned today that even though we paid the guest certificate fee in escrow, they no longer will keep the reservation in your name but will transfer it to the new owner. Fortunately the broker connected me with the new owner who was very helpful in calling Hyatt and putting the reservation in my name.

Just a heads up in case you is in the process of selling a unit and have a similar situation. Apparently this was a recent change of policy.

 

[andre10056]

A unit we recently sold with usage beginning in 2025 was finally removed from our Hyatt account today. We had a reservation for April 2025 which we had made using 2024 points from the unit being sold. The policy used to be that we would have to pay for a guest certificate and Hyatt would not transfer the reservation to the new owner, but keep it in our name. We learned today that even though we paid the guest certificate fee in escrow, they no longer will keep the reservation in your name but will transfer it to the new owner. Fortunately the broker connected me with the new owner who was very helpful in calling Hyatt and putting the reservation in my name.

Just a heads up in case you is in the process of selling a unit and have a similar situation. Apparently this was a recent change of policy.

Small detail but did the new owner have to pay for yet another guest certificate to change the name on the reservation from him/her to you?

 

[ncaahockeyfan]

Small detail but did the new owner have to pay for yet another guest certificate to change the name on the reservation from him/her to you?

Same thing happened with a contract I purchased last summer

Phone rep waived the GC fee and put existing reservation in seller name

 

[GTLINZ]

yikes

I would think the GC would still work in Interval as the points are away from Hyatt and in Interval and subject to their rules.

 

[dioxide45]

yikes

I would think the GC would still work in Interval as the points are away from Hyatt and in Interval and subject to their rules.

Something to note though is that once you sell your only or last Hyatt ownership (if Hyatt Residence Club, your II account is closed.

 

[calgal]

GTLINZ, this was probably an internal Hyatt points reservation so subject to Hyatt rules.

 

[GTLINZ]

Something to note though is that once you sell your only or last Hyatt ownership (if Hyatt Residence Club, your II account is closed.

There was a recent post on this ... validated by a Hyatt II rep - which i hope to be true.

It basically said that if i sold my last unit this year- for example it closed by June - my II account is still valid until next Jan because this year has been paid for. I can travel using my II reservation until then without worry, and should be able to make changes to a reservation that would not affect points usage (i.e. Eplus changes). Not sure if a GC would be good for a reservation after the II account expires, but my guess yes since once the account is shut down now and the reservation cannot be changed - and you have a GC.

My point is - with a Hyatt reservation, Hyatt still controls the points and it appears they transfer everything now to a new owner including unused reservations whose points are now technically under control of the new owner after the transfer. With an Interval reservation, the points were transferred to Interval and no longer under Hyatt control - but subject to the rules of your Interval account.

 

[mjm1]

GTLINZ, this was probably an internal Hyatt points reservation so subject to Hyatt rules.

That is correct. It was an internal exchange. We also still have other units, so it didn’t affect our II account.