deniseh
TUG Member
- Joined
- Jan 2, 2017
- Messages
- 328
- Reaction score
- 189
- Location
- Pennsylvania
- Resorts Owned
- Marriott Grand Chateau, Marriott Grande Vista, Marriott Destination Points
We purchased a resale week(EOY) for DSV11 back in July. All went smoothly and closing agent told us it was submitted and we just had to wait for Marriott to add to our Marriott account. We own other weeks and Abound points. Still waiting for notification from Marriott that it is in our account but no word. I reached out to closing agent a few weeks ago but had no response from her.
We own another week with DSV11, and I know the maintenance fees are due early January so I called and spoke to an MVC rep who transferred me to a supervisor in the contract department. Turns out the recorded deed had an incorrect letter on the deed number indicating even year rather than odd year. So now I am back in contact with company that handled closing to rectify the problem. I'm disappointed that all of this happened, and that closing company didn't inform me (from what I understand they were made aware in the past number of weeks).
The positive thing is that the person that I was redirected to in MVC contract department was very helpful. He gave me his e-mail address and did all he could to address my concerns. I know the maintenance fees are due soon, so he processed that for me to avoid late fees and also changed the current reservation for the resale week. The reservation with the new week was for late March and we have other plans so I was planning on changing the date or depositing in Interval, so he changed the reservation to Dec. 2025, so we have more time to make plans. Anyway, I hope we can get it all cleared up soon, but I was grateful for his help and what he was able to do to adjust the reservation.
We own another week with DSV11, and I know the maintenance fees are due early January so I called and spoke to an MVC rep who transferred me to a supervisor in the contract department. Turns out the recorded deed had an incorrect letter on the deed number indicating even year rather than odd year. So now I am back in contact with company that handled closing to rectify the problem. I'm disappointed that all of this happened, and that closing company didn't inform me (from what I understand they were made aware in the past number of weeks).
The positive thing is that the person that I was redirected to in MVC contract department was very helpful. He gave me his e-mail address and did all he could to address my concerns. I know the maintenance fees are due soon, so he processed that for me to avoid late fees and also changed the current reservation for the resale week. The reservation with the new week was for late March and we have other plans so I was planning on changing the date or depositing in Interval, so he changed the reservation to Dec. 2025, so we have more time to make plans. Anyway, I hope we can get it all cleared up soon, but I was grateful for his help and what he was able to do to adjust the reservation.