Hey - not sure if this is where this belongs, but what's everyone's experience with the requalifying process of a resale? I feel like this is taking forever and there are so many problems I've noticed so far. Some aspects are done, others aren't and are messed up. Its with Marriott/Vistana. Any experience with this?
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Requalifying Process Timeline
- Thread starter Heddp
- Start date
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I have not done this, but I would expect the process to vary by program. How long has your been dragging on?
- Joined
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Marriott Harbour Lake
Sheraton Vistana Villages
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Not done it myself either, but you should be working through your salesperson for everything.
DeniseM
Moderator
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Did you start this process at a Vistana resort or a Marriott resort?
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Well I got the resale transferred to my name and account back in end of June. Purchased a Vistana developer minimum to requalify it a few days later and it has been a slow process since. It initially showed up in my account but now it shows I own it but its not in my list of available options when I click on the link to show what options I have by year (when it did initially). My status is updated. It shows up as I own it. I can't book anything because it shows there are multiple VSN accounts. They keep saying its an IT glitch and they are working on it. Pretty frustrating, because I was told by one owner services rep it would take just a day or 2 to fix this. Now there's a ticket for it and I call Monday and Friday for last 3 weeks for an update and nothing new. They are always very nice, just wish they could just fix this already. It's already linked in my Interval account - how hard can it be to take my VOI contract and put it into/merge it into my current VSN account?
Two avenues of approach:
- contact MVW's Customer Advocacy
- see if you can contact the salesperson who sold you the developer purchase; many would be unhelpful once they've got the sale and it's past rescission period, but I actually had one who was very helpful in getting an issue fixed after I had made a purchase to requalify a resale
As of right now, it seems like it's out of the sales persons hand. It appears it's all done on the back end with Owner services and the IT department - I'll have to call Customer Advocacy on Tuesday and talk to them because this is absurd how long it is taking.