15. Unavailability or Problems with a Confirmed Exchange. A. After a Confirmed Exchange is issued, if RCI cancels such Confirmed Exchange for reasons within RCI’s reasonable control, then RCI will make commercially reasonable efforts to locate an equivalent alternative accommodation from RCI’s inventory located within the same geographic vicinity or a similar location. If after using such commercially reasonable efforts a Member cannot be relocated, RCI may reimburse the Member for any Transaction fees or Deposit Trading Power used to make the Confirmed Exchange. RCI shall have no additional liability whatsoever to the Member or guest. B. If RCI is prevented, hindered or delayed in the performance of any obligation to a Member (including, but not limited to, providing lodging or other accommodations) due to an Event of Force Majeure, then RCI shall be excused from further performance upon notice to the affected Member stating the reason for such nonperformance, without obligation to refund or return the Deposit used for the Confirmed Exchange or any amounts that were paid by the affected Member before such notice. The term “Event of Force Majeure” shall mean: i. an act of God or of a public enemy, fire, explosion, perils of the sea, lightning, earthquake, storm, flood, nuclear disaster, declared or undeclared war, revolution, insurrection, riot, act of piracy, act of terrorism, sabotage, blockade, embargo, accident, pandemic, epidemic or quarantine; ii. action by a governmental authority, a court, appointment of a receiver or mortgagee in possession, or an assignment for the benefit of creditors; iii. a strike, lockout or other labor unrest resulting from any cause and whether or not the demands of the employees involved are reasonable or within RCI’s power to concede; or iv. any other cause or circumstance beyond RCI’s reasonable control. C. Complaints about accommodations or services provided at or by an Inventory provider should be made at the earliest opportunity to a person of authority at the Inventory provider. If this does not produce a satisfactory result, the Member, if calling from the United States or Canada should contact RCI by calling 1-800-338-7777. Members calling from outside of the United States or Canada should contact the nearest RCI servicing office. Members may also contact RCI’s Customer Care department online at
www.rci.com. Alternatively, the Member should send an e-mail directly to
feedback@rci.com, or send a letter to RCI’s Customer Care department at 9998 N. Michigan Road, Carmel, IN 46032. Please provide full details of the complaint within thirty (30) days of your return.
