Questions about Puck Trick

[22go]

We have a few reservations coming up which we have used Destination points to book. When I spoke to a rep about calling back within the 60 day mark to have points adjusted, he said we could do that as long as the days were not wait listed. He claimed he would put the days booked on hold, check for waitlist, then if none, rebook the reservation with reduced points. My question is don’t the days and view category have to be available on the web site? One of our reservations has days available but not in the view category we need. The other, which is a three day reservation has the second and third day available but not the first day.
Can the rep really readjust the points without looking at availability? Thank you for any help!

 

[Fasttr]

It sounds to me like the rep is talking about somehow protecting your week while he/she effectively cancels it and then rebooks it with reduced points.

Usually the Puck Trick is done by putting a hold on a new ressy, cancelling your old one, and using fewer of your Holding Account points to book the new ressy.

My fear is whether the rep can actually protect it. What if somebody else books it before the rep can rebook it.

 

[dioxide45]

The Puck trick is to be used when there is available inventory still out there. If you are calling when nothing shows online as available, that is risky and not really what the Puck Trick was.

 

[22go]

The Puck trick is to be used when there is available inventory still out there. If you are calling when nothing shows online as available, that is risky and not really what the Puck Trick was.

Thank you. Now I understand but what if it is a three day reservation and only day two and three are available. Does that mean that no adjustment can be made?

 

[dioxide45]

Thank you. Now I understand but what if it is a three day reservation and only day two and three are available. Does that mean that no adjustment can be made?

Generally no, unless you want to risk losing the entire reservation.

 

[Gemini Chica]

Unusual they will even off to do this, but technically if they do it then it should be ok as they are going to hold it and just alter the points.