• The TUGBBS forums are completely free and open to the public and exist as the absolute best place for owners to get help and advice about their timeshares for more than 30 years!

    Join Tens of Thousands of other Owners just like you here to get any and all Timeshare questions answered 24 hours a day!
  • TUG started 31 years ago in October 1993 as a group of regular Timeshare owners just like you!

    Read about our 31st anniversary: Happy 31st Birthday TUG!
  • TUG has a YouTube Channel to produce weekly short informative videos on popular Timeshare topics!

    Free memberships for every 50 subscribers!

    Visit TUG on Youtube!
  • TUG has now saved timeshare owners more than $23,000,000 dollars just by finding us in time to rescind a new Timeshare purchase! A truly incredible milestone!

    Read more here: TUG saves owners more than $23 Million dollars
  • Wish you could meet up with other TUG members? Well look no further as this annual event has been going on for years in Orlando! How to Attend the TUG January Get-Together!
  • Sign up to get the TUG Newsletter for free!

    Tens of thousands of subscribing owners! A weekly recap of the best Timeshare resort reviews and the most popular topics discussed by owners!
  • Our official "end my sales presentation early" T-shirts are available again! Also come with the option for a free membership extension with purchase to offset the cost!

    All T-shirt options here!
  • A few of the most common links here on the forums for newbies and guests!

Problem getting promised Bonus Points

G

GreenTea

TUG Member
Joined
May 31, 2014
Messages
724
Reaction score
10
When I purchased MVC I was promised 1500 one time use incentive points. The salesman "whispered" that the associate had said 1500?but it was really only supposed to be 750 but a deal was a deal and he'd honor the 1500, but at different times because they came out of 2 different pots. Well I got the 750 immediately and now 7 months later have still not gotten the other pot's points. MVC said they would research it and get back to me. They didn't. The salesman doesn't answer emails though I have some from the previous 7 months where he says they are coming.

Any guesses on if I'm screwed?
 
Fasttr

Fasttr

TUG Review Crew
TUG Member
Joined
Jun 26, 2013
Messages
6,524
Reaction score
3,818
Location
Connecticut
Resorts Owned
Marriott's Grande Ocean (Enrolled)
MVC Trust Points
What does the paperwork say?
 
SueDonJ

SueDonJ

Moderator
Joined
Jul 26, 2006
Messages
16,713
Reaction score
5,982
Location
Massachusetts and Hilton Head Island
Resorts Owned
Marriott Barony Beach and SurfWatch
GreenTea said:
When I purchased MVC I was promised 1500 one time use incentive points. The salesman "whispered" that the associate had said 1500?but it was really only supposed to be 750 but a deal was a deal and he'd honor the 1500, but at different times because they came out of 2 different pots. Well I got the 750 immediately and now 7 months later have still not gotten the other pot's points. MVC said they would research it and get back to me. They didn't. The salesman doesn't answer emails though I have some from the previous 7 months where he says they are coming.

Any guesses on if I'm screwed?
Click to expand...

If you haven't already you should get Customer Advocacy involved. This is the email address they've provided: customer.care@vacationclub.com

If they're involved and not receptive, I'd contact Brian E. Miller, Executive Vice President and Chief Sales and Marketing Officer through the executive offices:
Marriott Vacations Worldwide Corp.
6649 Westwood Blvd., Suite 500
Orlando, FL 32821
United States of America
P: 407-206-6000

If you have to go to that length for resolution, make sure to mention how long you've been dealing with this issue and the fact that you've already made contact through the customer.care portal. Good luck!

Fasttr said:
What does the paperwork say?
Click to expand...

OP says she has emails from the salesman that say the added bonus Points "are coming." That's enough (IMO) to demand them.
 
Last edited:
G

GreenTea

TUG Member
Joined
May 31, 2014
Messages
724
Reaction score
10
Thank you for the address to escalate the issue.

We have paperwork from the purchase saying 2 deposits of 750 points each. Plus the emails. Early in the process a rep on the phone investigated and confirmed we were still due 750 and said she would note it. Now 7 months later the reps don't seem to be able to "see" that any longer.

I'm mad. We had counted on the points for an upcoming trip.
 
Fasttr

Fasttr

TUG Review Crew
TUG Member
Joined
Jun 26, 2013
Messages
6,524
Reaction score
3,818
Location
Connecticut
Resorts Owned
Marriott's Grande Ocean (Enrolled)
MVC Trust Points
GreenTea said:
We have paperwork from the purchase saying 2 deposits of 750 points each.
Click to expand...

That being the case, I would imagine Customer Care will take care of this pretty quickly.
 
T

TheTimeTraveler

TUG Member
Joined
Jan 23, 2008
Messages
6,289
Reaction score
3,103
Location
Florida
GreenTea said:
Thank you for the address to escalate the issue.

We have paperwork from the purchase saying 2 deposits of 750 points each. Plus the emails. Early in the process a rep on the phone investigated and confirmed we were still due 750 and said she would note it. Now 7 months later the reps don't seem to be able to "see" that any longer.

I'm mad. We had counted on the points for an upcoming trip.
Click to expand...



Let them know that you made the purchase decision solely because of the promised 1500 Bonus Points. If they can't perform what they promised then ask for your money back in full.

Watch those missing 750 Bonus Points suddenly hit your account!




.
 
G

GreenTea

TUG Member
Joined
May 31, 2014
Messages
724
Reaction score
10
Susan, thank you for the contact information. I received a very quick and thorough reply from that office saying the sales center had been contacted and she would insure the points were promptly added to my account.
 
SueDonJ

SueDonJ

Moderator
Joined
Jul 26, 2006
Messages
16,713
Reaction score
5,982
Location
Massachusetts and Hilton Head Island
Resorts Owned
Marriott Barony Beach and SurfWatch
GreenTea said:
Susan, thank you for the contact information. I received a very quick and thorough reply from that office saying the sales center had been contacted and she would insure the points were promptly added to my account.
Click to expand...

Excellent, glad to hear it! :)
 
normab

normab

TUG Review Crew: Expert
TUG Member
Joined
Aug 24, 2005
Messages
1,092
Reaction score
333
Location
Florida
I hope it is resolved for you at this point. I just don't trust anyone until I see that the action has been taken.

We had a problem ~4 or 5 years ago (the bonus was 75$ toward our maintenance fees, without which we were deemed late payers) where we were told more than once that the issue was resolved, but it took 8 phone calls over 4 months to get it resolved.
 
G

GreenTea

TUG Member
Joined
May 31, 2014
Messages
724
Reaction score
10
It doesn't seem to just be the weekend.....no points today.
 
jpc763

jpc763

TUG Member
Joined
Aug 10, 2010
Messages
650
Reaction score
108
Location
Fort Collins, CO
Resorts Owned
Marriott's - Ko Olina, Shadow Ridge Villages & Imperial Palms Villas
Contact them again. Be the squeaky wheel!
 
G

GreenTea

TUG Member
Joined
May 31, 2014
Messages
724
Reaction score
10
The answer is sort of. I did receive a deposit of the points, but they expire within the year. It is not the Points Plus Purchase Incentive that it was supposed to be. I am still working on it.
 
You must log in or register to reply here.
Top