Possible cancellation

[deniseh]

I have a trade for Marriott's Custom House in Boston for August 7-14 with an exchange using a non-enrolled Marriott week. I did purchase Eplus when I initially made the trade and have 3 trades remaining with exp. date of Aug. 2027. Due to our son's move to the West Coast this summer we may need to cancel/retrade this exchange. What are the dates I need to be aware of with making a retrade once the date gets close?

 

[andre10056]

I don't remember the E-Plus rules but, in an effort to get your question back to the top of the page, I am hereby responding.

My E-Plus experiences were very much unsatisfactory as I could never get a good retrade. I've been told by Interval International agents that you should get the same quality retrades as your original trade, but the opportunities that I saw were not even close to my original exchange. Hence, when I yet again have to bank a week for whatever reason, I'll think long and hard about comparing E-Plus (and its $89 fee) to simply canceling an II exchange (which I understand can be done the day before check-in day), getting the value of my original banked week back on deposit, and having a year to exchange that deposit again. The latter would necessitate the loss of my $249 exchange fee, but paying $89 for a $249 insurance policy, when that insurance policy has so many rules and regulations attached to it, may not be a good idea.

In any case, you got a great exchange. You might think about a family member who might most appreciate it.

 

[deniseh]

I don't remember the E-Plus rules but, in an effort to get your question back to the top of the page, I am hereby responding.

My E-Plus experiences were very much unsatisfactory as I could never get a good retrade. I've been told by Interval International agents that you should get the same quality retrades as your original trade, but the opportunities that I saw were not even close to my original exchange. Hence, when I yet again have to bank a week for whatever reason, I'll think long and hard about comparing E-Plus (and its $89 fee) to simply canceling an II exchange (which I understand can be done the day before check-in day), getting the value of my original banked week back on deposit, and having a year to exchange that deposit again. The latter would necessitate the loss of my $249 exchange fee, but paying $89 for a $249 insurance policy, when that insurance policy has so many rules and regulations attached to it, may not be a good idea.

In any case, you got a great exchange. You might think about a family member who might most appreciate it.

It is a great trade. We've still got time to see how plans play out for the summer. Letting family members or friends use it is a good idea too.

 

[dioxide45]

You have until 60 days from check-in to do an Eplus retrade. Once you get inside 59 days, you will be restricted to only Eplus regrades within 59 days from the check in date of your current exchange. You can retrade out through one year past the current check in date of your exchange. So you can retrade up until sometime early June for a trade any time through August 2027.

 

[dioxide45]

I don't remember the E-Plus rules but, in an effort to get your question back to the top of the page, I am hereby responding.

My E-Plus experiences were very much unsatisfactory as I could never get a good retrade. I've been told by Interval International agents that you should get the same quality retrades as your original trade, but the opportunities that I saw were not even close to my original exchange. Hence, when I yet again have to bank a week for whatever reason, I'll think long and hard about comparing E-Plus (and its $89 fee) to simply canceling an II exchange (which I understand can be done the day before check-in day), getting the value of my original banked week back on deposit, and having a year to exchange that deposit again. The latter would necessitate the loss of my $249 exchange fee, but paying $89 for a $249 insurance policy, when that insurance policy has so many rules and regulations attached to it, may not be a good idea.

In any case, you got a great exchange. You might think about a family member who might most appreciate it.

While you may be able to cancel an exchange up to the day before check in, it will be severely restricted and unable to place a request against it. It will be restricted to exchange inside 30 days flexchange.

 

[melissy123]

I thought the Eplus rules had changed so you can now use Eplus with no restrictions outside of 30 days. And I don’t believe you can get a cancellation week a day before checkin. More than seven days (and less than 30 days) before check-in yes, but with the 30 day restriction. You can do a full fee Retrade a day before check in but again restricted to 30 days out from the day that you’re doing the retrade.

 

[andre10056]

While you may be able to cancel an exchange up to the day before check in, it will be severely restricted and unable to place a request against it. It will be restricted to exchange inside 30 days flexchange.

That's not what I was told by an II customer service rep. He told me if you failed to DEPOSIT your owned week before 30 days before check-in, you'd be "restricted" to exchange within a 30 day window. But, according to him, canceling up to the day before check-in (the DEPOSIT of your owned week having originally occurred BEFORE the last 30 days before check-in) would result in a full value exchange without restriction for the entire following year. And, upon my detailed questioning, he insisted that's the way it was.

It sounded good to me. But your version makes more sense when doing a "too good to be true" analysis. That's why I've learned over the years to call over and over, talking to multiple exchange company customer service reps to make sure what the rules are if I'd be about to do something.

My apologies for re-telling what I was told if that were not true,

 

[andre10056]

I thought the Eplus rules had changed so you can now use Eplus with no restrictions outside of 30 days. And I don’t believe you can get a cancellation week a day before checkin. More than seven days (and less than 30 days) before check-in yes, but with the 30 day restriction. You can do a full fee Retrade a day before check in but again restricted to 30 days out from the day that you’re doing the retrade.

So that's yet another issue to check on. Can you cancel up to the day before (and thereafter be restricted) or must it be at least seven to thirty days before (and thereafter be restricted)? Might my II customer service rep have gotten SOMETHING right?

 

[melissy123]

It wouldn’t make any sense to have an unrestricted week for cancelling the day before. I had two exchanges last year that we couldn’t use because our plans had changed. I put them up for free in the Distressed listings. One of them went to a happy TUG member.
So trust me I have actual experience in trying to get a cancellation week close to check in. (And that’s also asking different II reps the same question)

 

[andre10056]

It wouldn’t make any sense to have an unrestricted week for cancelling the day before. I had two exchanges last year that we couldn’t use because our plans had changed. I put them up for free in the Distressed listings. One of them went to a happy TUG member.
So trust me I have actual experience in trying to get a cancellation week close to check in. (And that’s also asking different II reps the same question)

What about a restricted week? To tell you the truth, being able to cancel up to the day before and end up with even a restricted week ain't all dat bad. Most of my exchanges have been "within the next thirty days" exchanges as I could never be sure of my schedule further out.

 

[andre10056]

Just called II and THIS II rep told me the following (while reading this and reading that and hemming and hawing):

You can cancel seven days before and get a late cancellation week that will allow you to exchange into weeks listed up to thirty days out. So she says cancellation has to occur at least seven days before.

She says a last day cancellation would necessitate a guest certificate for a family member or whomever as the only way to get value out of that.

 

[melissy123]

This is now correct information.

 

[dioxide45]

Just called II and THIS II rep told me the following (while reading this and reading that and hemming and hawing):

You can cancel seven days before and get a late cancellation week that will allow you to exchange into weeks listed up to thirty days out. So she says cancellation has to occur at least seven days before.

She says a last day cancellation would necessitate a guest certificate for a family member or whomever as the only way to get value out of that.

I still don’t know if this is 100% correct. I know that Eplus retrading stops at 14 days prior to cherckin. You can do a full fee regrade up to date before check in. I don’t have access to the II Buyer’s Guide right now, but I don’t think there is a restriction on how late you can cancel as long as it is at least day before checkin. I think the rep is conflating late deposit with late cancellation.

 

[melissy123]

I Exchange Cancellation Policy — Other than Club Interval Points–

Based Exchange Confirmations:

(a) The only circumstances under which a Member using the

Exchange Program may lose the use and occupancy of the

Home Resort accommodations or relinquished points (including

Collection Points) without being provided Host Accommodations

are if a Member:

(i) using the Deposit First method of exchange fails to submit a

valid exchange request within the time periods specified;

(ii) using the Deposit First method of exchange requests

accommodations that are not available and fails to accept any

alternate locations and/or time periods offered;

(iii) cancels a Confirmation seven (7) days or more prior to the first

date of occupancy of the Host Accommodations being canceled

and fails to request substitute accommodations in accordance

with II’s Exchange Cancellation Policy;

(iv) cancels a Confirmation less than seven (7) days prior to the first

date of occupancy of the Host Accommodations being canceled;

 

[andre10056]

(iii) cancels a Confirmation seven (7) days or more prior to the first

date of occupancy of the Host Accommodations being canceled

and fails to request substitute accommodations in accordance

with II’s Exchange Cancellation Policy;

So apparently, under option iii. you not only have to cancel at least seven days prior to your check-in date, but must also say the magic words, "I request substitute accommodations" to get the value of the week put back into your account.

Interesting.

And I don't think anyone's answered the OP's question about current E-Plus rules.

 

[deniseh]

Thanks to all of these responses-It does get very confusing. Hopefully we will know for certain one way or another if we can take this trip.

 

[dioxide45]

I Exchange Cancellation Policy — Other than Club Interval Points–

Based Exchange Confirmations:

(a) The only circumstances under which a Member using the

Exchange Program may lose the use and occupancy of the

Home Resort accommodations or relinquished points (including

Collection Points) without being provided Host Accommodations

are if a Member:

(i) using the Deposit First method of exchange fails to submit a

valid exchange request within the time periods specified;

(ii) using the Deposit First method of exchange requests

accommodations that are not available and fails to accept any

alternate locations and/or

Deleted

 

[GrayFal]

I thought the Eplus rules had changed so you can now use Eplus with no restrictions outside of 30 days.

My personal recent experience was that once I was within 59 days I was restricted to 59 days past the current check in date.
I had also understood I had no restrictions until 30 days but can confirm this is not the case.

 

[melissy123]

My personal recent experience was that once I was within 59 days I was restricted to 59 days past the current check in date.
I had also understood I had no restrictions until 30 days but can confirm this is not the case.

So II took away the benefit of getting a free unit size upgrade at 59 days ahead of check-in i(currently the restriction is at 29 days), but didn’t otherwise modify the Eplus rules (besides the other restriction from using Eplus stopped at 14 days before check-in)
Thank you @GrayFal for the clarification. It’s always best when one comments based on personal experience.

 

[deniseh]

So II took away the benefit of getting a free unit size upgrade at 59 days ahead of check-in i(currently the restriction is at 29 days), but didn’t otherwise modify the Eplus rules (besides the other restriction from using Eplus stopped at 14 days before check-in)
Thank you @GrayFal for the clarification. It’s always best when one comments based on personal experience.

So if it is within 14 days prior to check in there would be a full fee to retrade?

 

[dioxide45]

So if it is within 14 days prior to check in there would be a full fee to retrade?

Yes, you can do a full fee retrade inside 14 days.

 

[dioxide45]

So II took away the benefit of getting a free unit size upgrade at 59 days ahead of check-in i(currently the restriction is at 29 days), but didn’t otherwise modify the Eplus rules (besides the other restriction from using Eplus stopped at 14 days before check-in)
Thank you @GrayFal for the clarification. It’s always best when one comments based on personal experience.

Upgrades were $0 inside Flexchange. When II changed the definition of Flexchange from 59 days to 30 days in mid 2025, it thus also changed the timing of when upgrades became $0. II did not change how Eplus worked when they changed the definition of Flexchange.

 

[melissy123]

Upgrades were $0 inside Flexchange. When II changed the definition of Flexchange from 59 days to 30 days in mid 2025, it thus also changed the timing of when upgrades became $0. II did not change how Eplus worked when they changed the definition of

So confusing. What’s the definition of a late deposit now. Is that still 60 days or did it change to 30 days

 

[dioxide45]

So confusing. What’s the definition of a late deposit now. Is that still 60 days or did it change to 30 days

Same as Flexchange, 30 days.

 

[TheHappyWanderer]

Did II change it so that we can no longer do a full free retrade (with significant restrictions) up until midnight eastern time the night before checking in? Is the deadline now 7 days? I know a full fee retrade had been available to me last year up until midnight the night before checking in. Although we didn't end up using it, we had concerns about the weather.