overcharged on new contract

[spitubbe]

During a recent trip to our timeshare, we upgraded to a new addition that they were adding. After twelve days from signing the contract, we were contacted by the salesperson who we met with. He told us that the timeshare office made a mistake on our contract that we signed. They are going to need an additional $1433 USD to initiate the contract. Can they hold me to this mistake? In my mind, I already have a signed contract. We don't want to pay more and we don't want them to cancel what we have already agreed to. To dispute this we would have to work with a Mexican lawyer I believe.

 

[goaliedave]

Uh oh Mexican timeshare. Get a lawyer

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[HudsHut]

Which timeshare was this? I have not heard of this particular scam before, but I truly believe the salesperson thinks he can extort money from you with this ploy. The salesperson is trying to rip you off. How did s/he contact you? Call the salesperson's bluff by telling him/her that you have cancelled the contract, and see how fast this "problem" goes away. Or, your other choice is to play along and ask "where" you should send the money. That will give you the answer.

 

[spitubbe]

Which timeshare was this? I have not heard of this particular scam before, but I truly believe the salesperson thinks he can extort money from you with this ploy. The salesperson is trying to rip you off. How did s/he contact you? Call the salesperson's bluff by telling him/her that you have cancelled the contract, and see how fast this "problem" goes away. Or, your other choice is to play along and ask "where" you should send the money. That will give you the answer.

This was Vidanta Nuevo Vallarta. I don't believe it was a scam, we have been members for 15 years. The point is that I have a signed contract and their business office made the mistake. If this was in the US, a court would probably null the contract so we are in a difficult situation.
The same salesperson we worked with called and sent an email an apologized for the error. The contract provided guaranteed access to "The Park" with discounted rates, which we feel is an excellent factor to rent these units out once the project is finished. I may have to cancel and see if they either meet me half way or provide some compensation for the error.

 

[mcsteve]

The point is that I have a signed contract and their business office made the mistake.

I think you already know your answer. You can stand firm on the fact that you have a signed contract and an agreed upon amount for that contract. You can then see how this plays out. Will they accept that or will they simply cancel the contract. You can offer something in between to see if they will budge as it was their fault or even simply pay what the ask if you really want this bad enough. Personally, I would tell them I am happy with the contract as is and that the contract was signed and accepted in good faith. See how they respond. The salesperson wants the sale so they may come up with the compromise offer for you, if they truly are working in good faith. Remember, they are a salesperson and get paid if the sell.

 

[mrMSG]

This was Vidanta Nuevo Vallarta. I don't believe it was a scam, we have been members for 15 years. The point is that I have a signed contract and their business office made the mistake. If this was in the US, a court would probably null the contract so we are in a difficult situation.
The same salesperson we worked with called and sent an email an apologized for the error. The contract provided guaranteed access to "The Park" with discounted rates, which we feel is an excellent factor to rent these units out once the project is finished. I may have to cancel and see if they either meet me half way or provide some compensation for the error.

We are Vidanta owners too with access to the Park. The contract and addendum clearly state what you get for what you paid. You should have a separate paper indicating what your park access includes. If you like what you have in writing, then perhaps no action is required as mcSteve points out above.

 

[Eric B]

IMHO, the right thing to do would be to contact Vidanta Member Services and let them know about this. All contracts are approved through corporate and they wouldn't contact you asking for more $$$$. It's likely a scam on the part of the salesman, who might no longer work there.

Also, you would likely get more Vidanta owners advice in the Mexican Timesharing forum.

 

[spitubbe]

We resolved the issue yesterday. Apparently, the down payment was written in Pesos instead of USD. It was a small mistake and we had to add additional funds but it was only in the amount of less than $50. We misunderstood their original text, but when we spoke with them over the phone last night everything was resolved. We are so happy it was a minor mistake.

 

[zendog500]

....Personally, I would tell them I am happy with the contract as is and that the contract was signed and accepted in good faith. ....

Spitubbe, Remember how Vidanta took us to the contract guy after the long sales presentation. Basically leading us to the slaughter! My room had no windows and florescent lighting. He went though every line of the contract, every single detail was explained to us, that is when THEY should have picked up on their error. The whole explanation was recorded, remember them telling us that ? Ask them for the recording or a transcript of the recording. If they insist on pushing there is a Mexican Consumer Rights (name?) you should contact or threaten to contact.

UPDATE - Spitubbe, Looks like your issue was resolved, but anyway I found the info on Mexico Consumer Rights from a previous post of mine:
I see in my Vidanta contract that "all disputes may be resorted to the Mexico's Consumer Protection Agency." Tell them you are taking the matter there for resolution. A buff maybe but it may ring a bell for them to take action. Here is the full name to cut and paste: Procuraduria Federal del Consumidor Authorization, No. 8059-2018 FilePFC.B.E 7/005767-2018
I Googled it...Here is a link to that , looks like you can write up a complaint letter and email it to them. See this link: https://consulmex.sre.gob.mx/montre...s/services-foreigners/318-consumer-protection