elaine
TUG Member
- Joined
- Jun 8, 2005
- Messages
- 5,459
- Reaction score
- 2,456
- Location
- DC
- Resorts Owned
- HGVC Eagles Nest, DVC-AKV, HHI
We attended an Owner update last week at Greensprings Williamsburg-former DRI property with an offer (per rep calling us the prior week) of 120K HH points. As our adult kids would still be sleeping, we attended the 8am slot and thought it was worth our 90 minutes for 120K HH. We could have cut it off at 60, but we had nothing to do, so just let it roll.
We decided ahead of time that our mantra would be, "we have to review all large financial purchases with our Investment Advisor first." DH is our IA. I told them I was familiar with MAX from friends (who are actually quite happy) and nothing else, as I wanted to see what a sale presentation was really like. The rep immediately went into a dialogue about how we need to know the "truth" from them, without even asking what I knew or if they were happy. He then proceeded to give us the most confusing presentation about MAX-focused mainly on lowering annual fees (for a low $20K upfront fee)-after the video of how we could meet F1 drivers at a VIP party in Vegas.
When I said, "we came for an owners update," he responsed "that means to "update your account" into our new product. I asked if we could take the "booking times" and "fact sheet" home to review--and he said, after we signed the deal. I, again, said "we must review with IA," to which he belittled us as to why we needed to review such a small monthly purchase amount. Then he said we could sign, review with IA, and rescind later. He also brought out a terms sheet with 13% financing on it and then said, you can go to your bank and get a 5% loan to replace it.
At 90 minutes, I said we have to pick up our kids for a tour, were not buying, and just needed to confirm our HH points. The exit guy was very professional, points were loaded, and we were done. This was the least professional presentation I've seen compared to other HGVC, Marriott, Spinnaker, etc. I'm glad I was not an unsuspecting retiree. I was disappointed to see HGVC's name associated with this.
We decided ahead of time that our mantra would be, "we have to review all large financial purchases with our Investment Advisor first." DH is our IA. I told them I was familiar with MAX from friends (who are actually quite happy) and nothing else, as I wanted to see what a sale presentation was really like. The rep immediately went into a dialogue about how we need to know the "truth" from them, without even asking what I knew or if they were happy. He then proceeded to give us the most confusing presentation about MAX-focused mainly on lowering annual fees (for a low $20K upfront fee)-after the video of how we could meet F1 drivers at a VIP party in Vegas.
When I said, "we came for an owners update," he responsed "that means to "update your account" into our new product. I asked if we could take the "booking times" and "fact sheet" home to review--and he said, after we signed the deal. I, again, said "we must review with IA," to which he belittled us as to why we needed to review such a small monthly purchase amount. Then he said we could sign, review with IA, and rescind later. He also brought out a terms sheet with 13% financing on it and then said, you can go to your bank and get a 5% loan to replace it.
At 90 minutes, I said we have to pick up our kids for a tour, were not buying, and just needed to confirm our HH points. The exit guy was very professional, points were loaded, and we were done. This was the least professional presentation I've seen compared to other HGVC, Marriott, Spinnaker, etc. I'm glad I was not an unsuspecting retiree. I was disappointed to see HGVC's name associated with this.
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as an RCI extra vacation for Christmas week with adult kids.