New Vistana Account

[Luvthebeach23]

I bought a resale WKORV week and I just received notification the transfer was complete this morning. I went in to set up my account, but it's not recognizing my information. I called owner services, they said it might be because there is a 10 day recission period, and it may not show up until that period is over? He was able to verify everything on the phone, including the booked week that was transferring over. That didn't really make sense to me but I thought I'd check with all of the Vistana gurus on here Thanks!

 

[dioxide45]

With Vistana, it is a two step process. Anyone can setup an account, but then you need to link your VOI using the contract number. Is that what you were doing? Am I correct in assuming this is your first Vistana ownership?

The recission period is irrelevant as I am sure you signed the contract to purchase more than 10 days ago and I think that may only apply to resales in Florida.

 

[Luvthebeach23]

With Vistana, it is a two step process. Anyone can setup an account, but then you need to link your VOI using the contract number. Is that what you were doing? Am I correct in assuming this is your first Vistana ownership?

The recission period is irrelevant as I am sure you signed the contract to purchase more than 10 days ago and I think that may only apply to resales in Florida.

Yes you are correct, I was trying to link my VOI and it’s my first Vistana purchase. They verified everything but couldn’t figure out why I couldn’t connect. When they talked about recession period I told them at that makes no sense, but the customer service agent had already talked with someone else and that was all they could come up with.

I thought I’d give it a couple hours and call back to see if I can get someone more knowledgeable!

 

[dioxide45]

Yes you are correct, I was trying to link my VOI and it’s my first Vistana purchase. They verified everything but couldn’t figure out why I couldn’t connect. When they talked about recession period I told them at that makes no sense, but the customer service agent had already talked with someone else and that was all they could come up with.

I thought I’d give it a couple hours and call back to see if I can get someone more knowledgeable!

Are you getting an error message when trying to connect the ownership? What exactly is the error?

 

[Luvthebeach23]

Are you getting an error message when trying to connect the ownership? What exactly is the error?

I called that number, the customer service rep verified everything that I was putting in. We tried both my husband's and my name as well.

I am now on hold again with a different agent, who actually laughed when I told her what the first CSR said. However she spoke to someone in her supervising team who said the same thing, but agreed I should be able to get in. She is putting in a ticket to see if someone can get me access faster.

 

[Luvthebeach23]

Update, I was able to see everything by the next day!