SandyPGravel
Guest
- Joined
- Aug 29, 2015
- Messages
- 1,726
- Reaction score
- 1,159
- Location
- De Forest, Wisconsin
- Resorts Owned
-
Westin St. John Plat+
2 BR-VGV
Westin St. John Plat
2 BR-BV
So DH & I took advantage of black Friday pricing and picked up a new TV. 65" TCL, nice TV. TV has a great picture, built in Roku...no complaints. But, the mount we had for the wall wasn't meant for a 65" TV, even though the weight of the TV supposedly fell into the mounts range.
So, I bought a new TV mount. We took the TV down. (Emphasize the WE part of that sentence.) Then while I'm at work he decides to attach the new bracket to the back of the TV. No biggie except the TV ended up slipping, falling and cracked the screen.
Good news is we bought the TV with the Chase Sapphire Reserve card which comes with Chase Sapphire Reserve purchase protection covers you for up to $10,000 per item if something you buy with Reserve gets lost, stolen or damaged within 120 days of purchase. Chase will repair the item, order you a new one or give you a refund, whichever is cheaper. So instead of me stroking out when I found out what happened I made him call his credit card company. (Also informed him I'm the bestest wife ever because A) I didn't explode, B) I was aware of the CSR policy {Thanks TUG & TPG!!})
Now for the fun part...filling out the paperwork. Called the CC company they referred us to the website with the form we had to fill out. Took pictures (which is difficult to do on a tv screen that is cracked, not broken in pieces) sent pictures and copy of the receipt. First issue, we used the CSR and two $100 gift cards to purchase the TV. They were confused by the multiple CC #'s. Then we have to get a repair estimate. So he calls TCL. Takes a couple days to get through. Then they say he has to call another number...another few days before they inform him TCL doesn't have replacement screens. So the TV is not repairable. But, we need that in writing. Called Best Buy they confirm TCL policy, but won't provide the letter.
Called the claim center again. Asked what are we supposed to do. She suggested contacting more "TV repair shops". Seriously what century is she living in? Gonna try calling U Break We Fix to see what they can do. They fixed my cell phone (under warranty) was going to fix DH tablet until they realized the screen wasn't broken, the tempered glass screen protector was broken, no charge. Nice place, I highly recommend them.
She did say she would note in our file what he said about TCL not being repairable.
And the saga continues...
So, I bought a new TV mount. We took the TV down. (Emphasize the WE part of that sentence.) Then while I'm at work he decides to attach the new bracket to the back of the TV. No biggie except the TV ended up slipping, falling and cracked the screen.
Good news is we bought the TV with the Chase Sapphire Reserve card which comes with Chase Sapphire Reserve purchase protection covers you for up to $10,000 per item if something you buy with Reserve gets lost, stolen or damaged within 120 days of purchase. Chase will repair the item, order you a new one or give you a refund, whichever is cheaper. So instead of me stroking out when I found out what happened I made him call his credit card company. (Also informed him I'm the bestest wife ever because A) I didn't explode, B) I was aware of the CSR policy {Thanks TUG & TPG!!})
Now for the fun part...filling out the paperwork. Called the CC company they referred us to the website with the form we had to fill out. Took pictures (which is difficult to do on a tv screen that is cracked, not broken in pieces) sent pictures and copy of the receipt. First issue, we used the CSR and two $100 gift cards to purchase the TV. They were confused by the multiple CC #'s. Then we have to get a repair estimate. So he calls TCL. Takes a couple days to get through. Then they say he has to call another number...another few days before they inform him TCL doesn't have replacement screens. So the TV is not repairable. But, we need that in writing. Called Best Buy they confirm TCL policy, but won't provide the letter.
Called the claim center again. Asked what are we supposed to do. She suggested contacting more "TV repair shops". Seriously what century is she living in? Gonna try calling U Break We Fix to see what they can do. They fixed my cell phone (under warranty) was going to fix DH tablet until they realized the screen wasn't broken, the tempered glass screen protector was broken, no charge. Nice place, I highly recommend them.
She did say she would note in our file what he said about TCL not being repairable.
And the saga continues...
I kept it completely to myself...for about 3 hours.
