Netflex problems

[Joyce]

While watching a program, Netflex stops working and starts buffering. We have changed our wi fi box and it keeps happening. Any ideas?

 

[Ty1on]

While watching a program, Netflex stops working and starts buffering. We have changed our wi fi box and it keeps happening. Any ideas?

Have you done a speed test on your internet connection?

http://www.geeksquad.com/do-it-yourself/tools/test-your-broadband-speed.aspx

Click Speed Test Only at the bottom of the page.

If you get a popup to Run an app, close the window without allowing....you don't need any app to run the speed test.

 

[Bucky]

After you've run your first speed test, try unplugging your internet modem and router. After about 15 secs plug them back in and wait for them to connect properly and run another speed test. You have obviously had good enough speed previously in order to run Netflix without it constantly buffering so your internet modem might also be getting ready to go. Once you've run the speed test and if you are getting the speed your provider promised the problem could be on the Netflix end. I've had it happen a couple of times even though I was getting 50mbps download speed on my test. If you are not getting the speed you are paying for contact your internet provider.

 

[pgnewarkboy]

What device are you using to watch Netflix? Roku, Xbox, Smart TV? There is a known buffering issue with samsung Smart TV.