My timeshare disappeared from my RCI account.

[Judy]

It's been several years since I exchanged my timeshare through RCI, but my membership is still current. This timeshare no longer appears in my RCI account in the "weeks to deposit" section, while timeshares I no longer own do. However, the Resort still comes up when I search the "RCI Directory". Any ideas why this might happen? (The Resort still exists. I'm there right now).

 

[callwill]

It's been several years since I exchanged my timeshare through RCI, but my membership is still current. This timeshare no longer appears in my RCI account in the "weeks to deposit" section, while timeshares I no longer own do. However, the Resort still comes up when I search the "RCI Directory". Any ideas why this might happen? (The Resort still exists. I'm there right now).

Is there some reason you cant call RCI? Drop them an email? or, since you are "there right now" have some one "there" that deals with RCI help you figure that out?

 

[Judy]

I have emailed RCI and not received an answer, but can't call right now as I'm out of the country. The RCI rep here tells me that they still exchange through RCI.
I was hoping that someone on TUG will have had a similar experience and could explain it.

 

[tschwa2]

There is probably no explanation other than it mistakenly got removed during an audit or update. You are going to have to get in touch with RCI and get it back on.

 

[Judy]

There is probably no explanation other than it mistakenly got removed during an audit or update. You are going to have to get in touch with RCI and get it back on.

I will call them when I return home if they haven't bothered to answer my email by then.

 

[klpca]

I was having issues with RCI recently and had way too many interactions with customer service. From my experience, the live chat was fastest/best, followed by email. Calling was generally an exercise in frustration. The email address that I used was feedback@rci.com

 

[moonstone]

I also prefer to do the live chat when there is an issue. You have the option to save a transcript of the chat for future reference or ammunition. I have a folder for them in my documents on the computer. I Cant remember the exact problem, something to do with a unit we had booked a few years ago, but I was told one thing by a rep on the phone and contradictory info by a rep who stated she had checked with a supervisor on the chat a few days later. I kept and printed out the transcript of the chat to show the check-in desk of the resort and they honoured what was in the chat.


~Diane

 

[rickandcindy23]

Which timeshare was taken from your account?

 

[Judy]

Buddy Dive Resort, Bonaire.

 

[HudsHut]

It is still listed on RCI. I agree that a "chat" would be fastest/easiest. If that doesn't work, then call.

Kralendijk, Bonaire, Dutch Caribbean
Resort ID 2322

Buddy Dive Resort​