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MVC hijacked my Phone Number

A

aklausing

TUG Member
Joined
Nov 12, 2008
Messages
136
Reaction score
61
Location
Westerville, OH
Resorts Owned
MCP, MGO, Destination Points
We are scheduled to arrive at Grande Ocean on 3/1 and I had called for my pre-arrival preferences a couple days ago. At the time, they indicated there was another reservation starting on 2/28 with the same last name as mine. Today I got a call from the "concierge" at Hilton Head to see if I had any questions they could help me with, which I know is really there way to get me to go to a sales presentation. She started going through my phone number and email and the email didn't match my email, so I asked he if she thought she was calling me or the other person. She said she thought she was calling the other owner with my same last name. She also said that my number was listed as guest of theirs and she was calling to see if the guest would want to attend a sales presentation. She confirmed the other owners number was different than mine. I asked that she make sure she had my phone number removed from their reservation and she confirmed that my information was still correct on my reservation. Hopefully, she gets it fixed. I've never heard of this happening before and I'm not sure who to contact to make sure my number is off the other person's reservation.
 
H

Hindsite

TUG Member
Joined
Jul 16, 2023
Messages
1,418
Reaction score
1,053
Difficult one as if the other person gave them the wrong information or has the wrong info on their account, that could be the source of the problem.
You could try emailing customer.advocacy@vacationclub.com and advise them that there has been a mix up and ask them to contact the other person to ensure that the data in their account is correct.
 
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