Marriott Vacation Club’s Exit Services Team

[sea]

We are looking to use the services of Marriotts deed back program for one of our weeks that we have been unable to use. My research indicates we can access these services through our Marriott Vacation Club Owner account.

Has anyone used this, and is Marriott Vacation Club’s ‘Exit Services’ a reputable team for handling this transaction?

Will we incur any fees?

Thank you.

 

[bazzap]

The MVC “Exit Services” team did what they say they do when we deeded back our St Kitts weeks.
We found the whole process rather slow and inefficient, but it did work eventually.
The only fee we incurred was to have our deeds “notified” at the US Consulate.
That is not so easy, as UK resident owners, but perhaps far easier for US resident owners?

 

[sea]

Thank you for the info bazzap.

The communication surrounding the potential exit of one of our Marriott weeks via the Marriott Vacation Club’s Exit Services Team is a bit unusual, which is why I'm asking the question(s).

1. The exit option via Marriott wasn't easy to locate - I found the option by googling and locating information on TUG.

2. Correspondence under Marriott's owner account begins with the owner completing a brief online questionnaire regarding details of their ownership (which all seems legitimate), and then correspondence proceeds / continues via a 'messaging' portal (NOT email).

3. They've indicated willingness to take back the deeded week, and the conditions /terms this would occur under (via the messaging portal).

4. While Marriott Vacation Club appears at the top of the messaging page, the responder's details simply indicate 'Wanda, Exit Services, 7812 Palm Parkway, Orlando FL 32836' on each message (which is the address for Marriott Vacations Worldwide Corporation) which may be correct, but a bit brief for this transaction.

5. No surname, no telephone #, and no email to contact 'Wanda' is indicated on the messages received, nor the messaging system / portal.

6. Is Wanda a virtual message provider, and if so - how can they use this for a transaction of this nature? Will I be forwarded to an actual person at some point? To be determined ....

This all adds up to a bit of an unusual experience, that may be completely legitimate, but also makes me question if I've somehow been routed to something that isn't really Marriott.

It would be much appreciated to hear from others who have used this service. Thank you.

 

[bazzap]

Thank you for the info bazzap.

The communication surrounding the potential exit of one of our Marriott weeks via the Marriott Vacation Club’s Exit Services Team is a bit unusual, which is why I'm asking the question(s).

1. The exit option via Marriott wasn't easy to locate - I found the option by googling and locating information on TUG.

2. Correspondence under Marriott's owner account begins with the owner completing a brief online questionnaire regarding details of their ownership (which all seems legitimate), and then correspondence proceeds / continues via a 'messaging' portal (NOT email).

3. They've indicated willingness to take back the deeded week, and the conditions /terms this would occur under (via the messaging portal).

4. While Marriott Vacation Club appears at the top of the messaging page, the responder's details simply indicate 'Wanda, Exit Services, 7812 Palm Parkway, Orlando FL 32836' on each message (which is the address for Marriott Vacations Worldwide Corporation) which may be correct, but a bit brief for this transaction.

5. No surname, no telephone #, and no email to contact 'Wanda' is indicated on the messages received, nor the messaging system / portal.

6. Is Wanda a virtual message provider, and if so - how can they use this for a transaction of this nature? Will I be forwarded to an actual person at some point? To be determined ....

This all adds up to a bit of an unusual experience, that may be completely legitimate, but also makes me question if I've somehow been routed to something that isn't really Marriott.

It would be much appreciated to hear from others who have used this service. Thank you.

We used only email exchanges (or Fedex for postal communications), I was not aware of a messaging portal or of Wanda?
We were in contact at various times through the whole process with Wilma Palermo our initial contact in Owner Exit Services.
All the formal communications though were with the team below.

 

[dioxide45]

Marriott also has a page on the ARDA Responsible Exit site, which is legitimate.

The Marriott Vacation Clubs

Learn how to safely exit your Marriott timeshare with guidance from Responsible Exit. Discover verified programs and how to avoid common exit company scams.

responsibleexit.com

 

[sea]

Thank you bazzap and dioxide45. I will check those out.

 

[nedmondson46]

We're in the process of deeding back 2,500 destination points. We were told the process takes 120 days and we're moving forward with it. We started the process in January 2025 so I expect it will be completed in April. There is no cost. We've been MVC owners for 24 years and have been extremely happy with our ownership but we are old now and travel has become difficult. We also own a week at the Maui Ocean Club but we'll be giving that to my nephew.

 

[davidvel]

Thank you for the info bazzap.

The communication surrounding the potential exit of one of our Marriott weeks via the Marriott Vacation Club’s Exit Services Team is a bit unusual, which is why I'm asking the question(s).

1. The exit option via Marriott wasn't easy to locate - I found the option by googling and locating information on TUG.

2. Correspondence under Marriott's owner account begins with the owner completing a brief online questionnaire regarding details of their ownership (which all seems legitimate), and then correspondence proceeds / continues via a 'messaging' portal (NOT email).

3. They've indicated willingness to take back the deeded week, and the conditions /terms this would occur under (via the messaging portal).

4. While Marriott Vacation Club appears at the top of the messaging page, the responder's details simply indicate 'Wanda, Exit Services, 7812 Palm Parkway, Orlando FL 32836' on each message (which is the address for Marriott Vacations Worldwide Corporation) which may be correct, but a bit brief for this transaction.

5. No surname, no telephone #, and no email to contact 'Wanda' is indicated on the messages received, nor the messaging system / portal.

6. Is Wanda a virtual message provider, and if so - how can they use this for a transaction of this nature? Will I be forwarded to an actual person at some point? To be determined ....

This all adds up to a bit of an unusual experience, that may be completely legitimate, but also makes me question if I've somehow been routed to something that isn't really Marriott.

It would be much appreciated to hear from others who have used this service. Thank you.

If you found a link on Google it may not be Marriott at all. Can you post the link you used?

 

[sea]

The TUG page with the exit info is here: https://tugbbs.com/forums/threads/marriott-give-back-exit.362323/

I then logged in to my Marriott owner account to proceed with communications.

 

[sea]

We used only email exchanges (or Fedex for postal communications), I was not aware of a messaging portal or of Wanda?
We were in contact at various times through the whole process with Wilma Palermo our initial contact in Owner Exit Services.
All the formal communications though were with the team below.

View attachment 106571

Hi bazzap - I took a look at correspondence I had in April 2024 with Marriott's Exit Services. It was via email, and with Wilma Palermo, same as you have indicated, but with a different Marriott address in Orlando. Something has changed with their communications since my 2024 inquiry. I'm going to call them and see if I can get some degree of comfort before deciding to proceed.

 

[bazzap]

Hi bazzap - I took a look at correspondence I had in April 2024 with Marriott's Exit Services. It was via email, and with Wilma Palermo, same as you have indicated, but with a different Marriott address in Orlando. Something has changed with their communications since my 2024 inquiry. I'm going to call them and see if I can get some degree of comfort before deciding to proceed.

Good luck
My last contact with Wilma was in late June 2024 and our final closing date was 12th July 2024.

 

[brent2000]

Thank you for the info bazzap.

The communication surrounding the potential exit of one of our Marriott weeks via the Marriott Vacation Club’s Exit Services Team is a bit unusual, which is why I'm asking the question(s).

1. The exit option via Marriott wasn't easy to locate - I found the option by googling and locating information on TUG.

2. Correspondence under Marriott's owner account begins with the owner completing a brief online questionnaire regarding details of their ownership (which all seems legitimate), and then correspondence proceeds / continues via a 'messaging' portal (NOT email).

3. They've indicated willingness to take back the deeded week, and the conditions /terms this would occur under (via the messaging portal).

4. While Marriott Vacation Club appears at the top of the messaging page, the responder's details simply indicate 'Wanda, Exit Services, 7812 Palm Parkway, Orlando FL 32836' on each message (which is the address for Marriott Vacations Worldwide Corporation) which may be correct, but a bit brief for this transaction.

5. No surname, no telephone #, and no email to contact 'Wanda' is indicated on the messages received, nor the messaging system / portal.

6. Is Wanda a virtual message provider, and if so - how can they use this for a transaction of this nature? Will I be forwarded to an actual person at some point? To be determined ....

This all adds up to a bit of an unusual experience, that may be completely legitimate, but also makes me question if I've somehow been routed to something that isn't really Marriott.

It would be much appreciated to hear from others who have used this service. Thank you.

We were able to get the contact info for Marriott’s exit services. In our case, the deedback was over a year away. This meant another year of maintenance fees. So we listed our two units on TUG and RedWeek. We found buyers, and in one case Marriott exercised their ROFR. So you might be better off selling directly like we were.

If you want to explore the Marriott deedback program, you can contact them here.
exit.services@mvwc.com
866-682-4547, option 2

Good luck!

 

[rsalonus]

We were able to give back one of our deeded weeks bought many years through Vistana. All was done via email with attached forms that we printed, completed and had notarized. The forms were sent back via USPS. The company that contracts with Marriott to do this were very helpful and easily reached by phone when we had questions. It was at no cost to us. This was about a year ago. I hope they still have the service available to you. Good luck!

 

[stevelinn]

We are looking to use the services of Marriotts deed back program for one of our weeks that we have been unable to use. My research indicates we can access these services through our Marriott Vacation Club Owner account.

Has anyone used this, and is Marriott Vacation Club’s ‘Exit Services’ a reputable team for handling this transaction?

Will we incur any fees?

Thank you.

I completed the buy back. Most important is you must book your 2025 reservation before moving forward as once you give ok for buy back you must book within 60 or 90 days, they do not tell you that in advance. No Fees, you pay your maintanece for 2025

 

[Kposluns]

The MVC “Exit Services” team did what they say they do when we deeded back our St Kitts weeks.
We found the whole process rather slow and inefficient, but it did work eventually.
The only fee we incurred was to have our deeds “notified” at the US Consulate.
That is not so easy, as UK resident owners, but perhaps far easier for US resident owners?

Did Marriott issue a IRS Form 1099 even though there was no exchange of funds.

 

[Kposluns]

I completed the buy back. Most important is you must book your 2025 reservation before moving forward as once you give ok for buy back you must book within 60 or 90 days, they do not tell you that in advance. No Fees, you pay your maintanece for 2025

Did Marriott issue an IRS Form 1099 even though you gave your timeshare back for free?

 

[stevelinn]

Did Marriott issue an IRS Form 1099 even though you gave your timeshare back for free?

My transaction was done in 2025.

 

[Jack.P.Hackett]

We are looking to use the services of Marriotts deed back program for one of our weeks that we have been unable to use. My research indicates we can access these services through our Marriott Vacation Club Owner account.

Has anyone used this, and is Marriott Vacation Club’s ‘Exit Services’ a reputable team for handling this transaction?

Will we incur any fees?

Thank you.

We used thr Marriott Resale program. It took about 6 months for our timeshare at Palm Desert to sell. Marriott was excellent to work with and they did exactly what they said. You should inquire about Resale alond with Deed Back. If you have some patience and your property qualifies it's a better option and if you're not satisfied you can withdraw from the Resale program and Deed your week back. The Resale program will yield a significant amount of cash to you.

 

[curtjones]

We just completed a deed back of 3000 points to Marriott. We initiated the process by calling Marriott and they referred us to the Exit Services Team. The team communicated with us via email. The process took about 90 days and after it was complete Marriott refunded our 2025 maintenance fees. You have to be a member in good standing to initiate this process, e.g. no outstanding maintenance fees or bills. The Exit Team was very helpful but the process was kind of slow.

 

[jpd88]

We were able to get the contact info for Marriott’s exit services. In our case, the deedback was over a year away. This meant another year of maintenance fees. So we listed our two units on TUG and RedWeek. We found buyers, and in one case Marriott exercised their ROFR. So you might be better off selling directly like we were.

If you want to explore the Marriott deedback program, you can contact them here.
exit.services@mvwc.com
866-682-4547, option 2

Good luck!

Were your buyers found with RedWeek or TUG? And how big of a hassle was it selling without an agent?

 

[Pamplemousse]

We just completed a deed back of 3000 points to Marriott. We initiated the process by calling Marriott and they referred us to the Exit Services Team. The team communicated with us via email. The process took about 90 days and after it was complete Marriott refunded our 2025 maintenance fees. You have to be a member in good standing to initiate this process, e.g. no outstanding maintenance fees or bills. The Exit Team was very helpful but the process was kind of slow.

Curious why you deeded back the points instead of selling them?
I believe they go for around $3 a point.
Is there an advantage to just deeding back?
Or do you mean MVC bought them back?

 

[dioxide45]

Curious why you deeded back the points instead of selling them?
I believe they go for around $3 a point.
Is there an advantage to just deeding back?
Or do you mean MVC bought them back?

The problem is finding a buyer of points at $3. That is usually what it will take to pass ROFR, but there are so many points listings out there. More sellers than buyers. So while it is doable, you just need to hope that someone picks your listing over someone else.

 

[BJRSanDiego]

The problem is finding a buyer of points at $3. That is usually what it will take to pass ROFR, but there are so many points listings out there. More sellers than buyers. So while it is doable, you just need to hope that someone picks your listing over someone else.

Couldn't you just offer them (perhaps on ebay, redweek, etc.) for a lower amount. Say, $2.00 or $2.50 per point. Marriott is more likely to exercise the ROFR. Yes, you'd leave $ on the table but it is better than giving it away.

 

[Pamplemousse]

Couldn't you just offer them (perhaps on ebay, redweek, etc.) for a lower amount. Say, $2.00 or $2.50 per point. Marriott is more likely to exercise the ROFR. Yes, you'd leave $ on the table but it is better than giving it away.

I was curious after reading Dioxides comment and looked on redweek. There are over 300 listings, most are for under $3 a points- some $1 or less. And I know there are other places to buy. Any serious well informed purchaser wouldn't bother bidding on the lower price listings so even selling via rofr is a long shot. Thanks for explaining Dioxide.

Also, apologies to OP for steering this thread off track- I didn’t realize that would happen.

 

[TheTimeTraveler]

I was curious after reading Dioxides comment and looked on redweek. There are over 300 listings, most are for under $3 a points- some $1 or less. And I know there are other places to buy. Any serious well informed purchaser wouldn't bother bidding on the lower price listings so even selling via rofr is a long shot. Thanks for explaining Dioxide.

With the recent downturn of the stock market we may see Marriott relax their ROFR price standards for a limited period of time at some point. No telling if they will or not but history shows that this "could" occur if things stay dicey for a while.

This may mean that lower priced resale weeks and lower priced resale points "could" be on the horizon.......

Stay tuned folks!













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