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Marriott Vacation Club Pulse at Custom House, Boston trip report

sun starved Gayle

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We had a really nice week's stay at Marriott Boston Custom House. I can see why TUGGERS have spoken about this property in such glowing terms. The one bedroom suites with rollout sofa bed and mini kitchenette are perfect for a couple, or a family with small kids, I personally think it would be tight for other groups. Fabulous location, two "T" stops from the airport, walk a half block and you are there. Nicely furnished, comfortable, and clean with great views. Separate bedroom with king bed, and living area with a small dining table. Kudos to Marriott for taking on the huge renovations to convert this historic property to a vacation destination.

There is a good thread on Boston restaurants that I have added my two cents to, which includes a wonderful list posted by @jme so I won't go into that on this thread, but here is the link.

We did a lot in a week's time. My husband loves to walk, one day he did almost 25,000 steps. He would get up early and head out, come back later in the morning and get me and we would set out for our day's adventure. I would go back to the hotel in late afternoon for a rest and he would continue on till it was time to retrieve me and head out for dinner.

Some of the things we did:

JFK Library- https://www.jfklibrary.org/visit-museum tickets $18.00 adult, $12.00 seniors

We really enjoyed this. Fascinating and very well done in a beautiful waterfront setting. It was pretty straight forward to get to using public transportation as well. We did not pre-buy our tickets, but we went on a weekday morning and there was no line. They have a reasonable priced cafe there as well.

Take the Red Line to the JFK/UMass stop and follow signage to the ground level bus shelters. Catch the Paul Revere Route 1 shuttle bus, provided by the University of Massachusetts Boston free of charge. Exit the bus at the Kennedy/Archives stop located at the intersection of University Drive North and Columbia Point, across from the Edward M. Kennedy Institute for the Senate. Shuttles can be tracked at the Live Shuttle Tracker.

Museum of Fine Arts-https://www.mfa.org/ $27.00 general admission, $34.00 includes Sargent exhibit, no senior discount

Another very enjoyable expedition. There is a special exhibit of the works of John Singer Sargent till 1/15/24 that I wanted to see, well worth the extra cost. The museum has a free app you can download describing the exhibit as well. This was also easy to get to using public transportation, the "T" stop was about a block from the museum. We did not get advance tickets here, but wished we had, there was a long line to buy tickets. Maybe because the exhibit had just opened earlier in the week. I also had one of the best lattes I have ever had here, made by an elegant man who called me "madame". This is a huge museum, you could easily spend all day.

Take the Green Line E train to the Museum of Fine Arts stop, the Orange Line to the Ruggles stop, or the Commuter Rail to the Ruggles (Zone 1A) stop.

Boston Public Library- https://www.bpl.org/

We walked up here on our last day after we had checked out and stored our luggage at the hotel. Beautiful, well worth the time to visit, and free! On the top floor there are huge wall murals painted by John Singer Sargent which are pretty incredible. Lots of beautiful art work, statues, mosaic ceilings etc. They had a fancy looking tea room and a nice outdoor courtyard to sit in as well.

Duck Tours bostonducktours.com $49.00 adult, $41.99 senior and military, $35.99 child, $10.99 child under three

This is the one tour I wished we would have skipped. An acquaintance who lives in Boston said it was an absolute must-do on our first full day, so that's what we did. The tour went off-route as there was a 4K race winding up and the guide seemed confused about where we were half the time. He also rambled on about things that that were not pertinent to the tour. We kept passing interesting landmarks without them being identified and nothing being said about them. A lot of time was spent idling in the Charles River with various children and adults being photographed in the driver seat and then all of us applauding after each one. Not quite sure why. Also whenever the guide yelled "hey dude" at some poor unsuspecting pedestrian, we were all supposed to yell "QUACK QUACK". We got the finger once from an annoyed pedestrian.

Hop On Hop Off Tours-https://www.trolleytours.com/boston about $49.83 adult 1 day pass, Unlimited Hop on, Hop off privileges. Tour all day. There are many discounts available if you poke around the internet a bit.

In contrast, I highly recommend this tour. Extremely knowledgeable and informative guide, and entertaining as well. We never got off, rode the whole way to get the lay of the city and returned to the sites we wanted to explore in depth.

Harvard/Cambridge Tours

There are free tours here sponsored by the college. Unfortunately, my husband signed us up for one on the wrong day but we were able to get on a paid tour led by a student. We enjoyed the tour and walking around Cambridge. Harvard/Cambridge was also pretty straight forward to get to using public transportation.

https://www.harvard.edu/visit/tours/ FREE TOUR

https://trademarktours.com/ PAID TOUR $22.00 PP

Walk
Subway
Red Line
Walk

Downtown Crossing
$2.40 16 min every 9 min

Tours through Custom House

One day it was rainy in the afternoon and we decided to take the free tour of the building being offered. Pretty interesting, lots of history happened in the building. Amazing that Marriott took on this enormous renovation project. We also attended the wine and cheese reception in The Counting Room that evening and spoke with a couple owners who had been coming every year, except during Covid for 20 years. They gave us lots of good advice. We also took part in a free guided walking tour provided through the property of part of the Freedom Trail with another excellent guide. Check out the tours and other offerings provided by the hotel, it was well worth our time.

We took in the sunset from the observation floor of the building several nights. What a bonus to have access to this any time we wanted. Most nights we were the only people there.

We walked the Freedom Trail over several days and visited almost all the sites on it. My husband downloaded an app that guided us. Might have been this one:
https://www.nps.gov/bost/learn/freedom-trail-audio-tour.htm

We also spent time over several days in the North End, and walked around Seaport and Beacon Hill.

I had a bus tour reserved to go to Newport, I really wanted to see the fabulous mansions there, especially after watching "The Gilded Age". But I did not want to get up and be at the pick-up at 7:15 AM, I was too tired each day after walking so much so I canceled a couple days before .My husband said I would regret it and I do. I am kicking myself now, but oh well.

We checked in at the beginning of Columbus Day/Indigenous Peoples weekend and the first three days were pretty crowded. After that the crowds thinned noticeably. Fall seemed like a perfect time to go, not too hot or crowded.

We walked to Trader Joes in the Seaport District for some breakfast supplies, about a 15 minute walk, and bought some wine at a nearby store there as well. The kitchenette with microwave, coffee maker, mini fridge, and dishes was a real plus. Housekeeping was very accommodating in supplying extra coffee and supplies. There was also free Starbucks coffee every day in The Counting Room, as well as a continental breakfast (not free).

Thanks to all the TUGGERS who gave advice in planning our trip!
 
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This is my problem with most of the City timeshares I've looked into - they're all barely more than a hotel room, but worse in that you can't get 2 queen beds. I can make 2 queen beds work, but not a single King, and I don't love the sofabeds, but in a pinch it would do. But it'd have to work out cheaper than a normal hotel for me to consider it really (not that I'm in Marriot, more of a rant on the mostly uselessness of single bedroom Timeshares with kitchenettes to me). Obviously it's useful to some people, but I often struggle to see (in the reviews like this one) how it's more desirable than a hotel room (Maybe cheaper?).
 
I would also add the tour of Fenway park, even if you’re not into baseball. If you can I would also try to attend a game there. You won’t regret it.
Concerning Custom House, the units are more spacious that most other Pulse properties but the biggest positive is the location. Can’t be beat!
 
This is my problem with most of the City timeshares I've looked into - they're all barely more than a hotel room, but worse in that you can't get 2 queen beds. I can make 2 queen beds work, but not a single King, and I don't love the sofabeds, but in a pinch it would do. But it'd have to work out cheaper than a normal hotel for me to consider it really (not that I'm in Marriot, more of a rant on the mostly uselessness of single bedroom Timeshares with kitchenettes to me). Obviously it's useful to some people, but I often struggle to see (in the reviews like this one) how it's more desirable than a hotel room (Maybe cheaper?).
I haven't stayed in Custom House yet, but the photos look pretty great. It hasn't been my experience with the city one bedrooms being barely more than a hotel room as you put it, you also have a living room and dining area. So even if you don't use the kitchenette, it is certainly nice to spread out and have your coffee, use the computer, read or watch tv while NOT in bed. Get DoorDash one night or bring home leftovers from a restaurant, at least you have a place to eat them. The thought of a hotel room for a week is not desirable to me, though I stay in some pretty swank hotels they are only comfy for a couple nights at best. Most hotel rooms have a desk, which makes a lousy dining table IMO.

I'm not sure what the advantage may be for having 2 queens (unless you have 4 adults that like to be in the same room), I know some of the 2BR units I've been in have 2 queens in the second bedroom. I do prefer a King in the master, and if I still had little kiddos, a pull-out in the living room would be fine.
 
Hard to get trade!
Seen a few for II exchanges the past two years, including summer weeks! I am sure a few were noted by our resident TUG Sightings Gure <marmite> ; )
 
Seen a few for II exchanges the past two years, including summer weeks! I am sure a few were noted by our resident TUG Sightings Gure <marmite> ; )
I can't claim responsibility for that, it's actually not a code I search very often. I think @mdurette is always on top of those great sightings.
 
We used to own two platinum weeks there and sold through Marriott and made a profit on the sale, but of course the fees were so high, I never considered us money ahead after having to deposit a few times. Never stayed there but did rent a few times. Only owned for about two years.

The reason I sold is I could see these weeks with Willow Ridge traders through II. I know that an OGS would pick them up.

Love your review of the resort and wondering what fees they charged? Did you have a car? I think we would go without a car and just take transportation from the airport.

25,000 steps a day sounds like a very full day at Disney. That is about what we do at Disney World with our daughter and one of our sons, who arrive early and stay late.

Disneyland, we have been walking from Dolphin's Cove to the Toy Story bus to save $35 per car. That's a good .4 mile walk, which is easy for us, but by the end of the day, walking to the resort, I am dragging like Pigpen's blanket.
 
Hi Cindy,

We were charged no extra fees and we did not have a car, which I am very glad of. Driving and parking in Boston seemed like a nightmare, and we really had no need for a car. We got around on the T just fine.
 
We had a really nice week's stay at Marriott Boston Custom House. I can see why TUGGERS have spoken about this property in such glowing terms. The one bedroom suites with rollout sofa bed and mini kitchenette are perfect for a couple, or a family with small kids, I personally think it would be tight for other groups. Fabulous location, two "T" stops from the airport, walk a half block and you are there. Nicely furnished, comfortable, and clean with great views. Separate bedroom with king bed, and living area with a small dining table. Kudos to Marriott for taking on the huge renovations to convert this historic property to a vacation destination.

There is a good thread on Boston restaurants that I have added my two cents to, which includes a wonderful list posted by @jme so I won't go into that on this thread, but here is the link.

We did a lot in a week's time. My husband loves to walk, one day he did almost 25,000 steps. He would get up early and head out, come back later in the morning and get me and we would set out for our day's adventure. I would go back to the hotel in late afternoon for a rest and he would continue on till it was time to retrieve me and head out for dinner.

Some of the things we did:

JFK Library- https://www.jfklibrary.org/visit-museum tickets $18.00 adult, $12.00 seniors

We really enjoyed this. Fascinating and very well done in a beautiful waterfront setting. It was pretty straight forward to get to using public transportation as well. We did not pre-buy our tickets, but we went on a weekday morning and there was no line. They have a reasonable priced cafe there as well.

Take the Red Line to the JFK/UMass stop and follow signage to the ground level bus shelters. Catch the Paul Revere Route 1 shuttle bus, provided by the University of Massachusetts Boston free of charge. Exit the bus at the Kennedy/Archives stop located at the intersection of University Drive North and Columbia Point, across from the Edward M. Kennedy Institute for the Senate. Shuttles can be tracked at the Live Shuttle Tracker.

Museum of Fine Arts-https://www.mfa.org/ $27.00 general admission, $34.00 includes Sargent exhibit, no senior discount

Another very enjoyable expedition. There is a special exhibit of the works of John Singer Sargent till 1/15/24 that I wanted to see, well worth the extra cost. The museum has a free app you can download describing the exhibit as well. This was also easy to get to using public transportation, the "T" stop was about a block from the museum. We did not get advance tickets here, but wished we had, there was a long line to buy tickets. Maybe because the exhibit had just opened earlier in the week. I also had one of the best lattes I have ever had here, made by an elegant man who called me "madame". This is a huge museum, you could easily spend all day.

Take the Green Line E train to the Museum of Fine Arts stop, the Orange Line to the Ruggles stop, or the Commuter Rail to the Ruggles (Zone 1A) stop.

Boston Public Library- https://www.bpl.org/

We walked up here on our last day after we had checked out and stored our luggage at the hotel. Beautiful, well worth the time to visit, and free! On the top floor there are huge wall murals painted by John Singer Sargent which are pretty incredible. Lots of beautiful art work, statues, mosaic ceilings etc. They had a fancy looking tea room and a nice outdoor courtyard to sit in as well.

Duck Tours bostonducktours.com $49.00 adult, $41.99 senior and military, $35.99 child, $10.99 child under three

This is the one tour I wished we would have skipped. An acquaintance who lives in Boston said it was an absolute must-do on our first full day, so that's what we did. The tour went off-route as there was a 4K race winding up and the guide seemed confused about where we were half the time. He also rambled on about things that that were not pertinent to the tour. We kept passing interesting landmarks without them being identified and nothing being said about them. A lot of time was spent idling in the Charles River with various children and adults being photographed in the driver seat and then all of us applauding after each one. Not quite sure why. Also whenever the guide yelled "hey dude" at some poor unsuspecting pedestrian, we were all supposed to yell "QUACK QUACK". We got the finger once from an annoyed pedestrian.

Hop On Hop Off Tours-https://www.trolleytours.com/boston about $49.83 adult 1 day pass, Unlimited Hop on, Hop off privileges. Tour all day. There are many discounts available if you poke around the internet a bit.

In contrast, I highly recommend this tour. Extremely knowledgeable and informative guide, and entertaining as well. We never got off, rode the whole way to get the lay of the city and returned to the sites we wanted to explore in depth.

Harvard/Cambridge Tours

There are free tours here sponsored by the college. Unfortunately, my husband signed us up for one on the wrong day but we were able to get on a paid tour led by a student. We enjoyed the tour and walking around Cambridge. Harvard/Cambridge was also pretty straight forward to get to using public transportation.

https://www.harvard.edu/visit/tours/ FREE TOUR

https://trademarktours.com/ PAID TOUR $22.00 PP

Walk
Subway
Red Line
Walk

Downtown Crossing
$2.40 16 min every 9 min

Tours through Custom House

One day it was rainy in the afternoon and we decided to take the free tour of the building being offered. Pretty interesting, lots of history happened in the building. Amazing that Marriott took on this enormous renovation project. We also attended the wine and cheese reception in The Counting Room that evening and spoke with a couple owners who had been coming every year, except during Covid for 20 years. They gave us lots of good advice. We also took part in a free guided walking tour provided through the property of part of the Freedom Trail with another excellent guide. Check out the tours and other offerings provided by the hotel, it was well worth our time.

We took in the sunset from the observation floor of the building several nights. What a bonus to have access to this any time we wanted. Most nights we were the only people there.

We walked the Freedom Trail over several days and visited almost all the sites on it. My husband downloaded an app that guided us. Might have been this one:
https://www.nps.gov/bost/learn/freedom-trail-audio-tour.htm

We also spent time over several days in the North End, and walked around Seaport and Beacon Hill.

I had a bus tour reserved to go to Newport, I really wanted to see the fabulous mansions there, especially after watching "The Gilded Age". But I did not want to get up and be at the pick-up at 7:15 AM, I was too tired each day after walking so much so I canceled a couple days before .My husband said I would regret it and I do. I am kicking myself now, but oh well.

We checked in at the beginning of Columbus Day/Indigenous Peoples weekend and the first three days were pretty crowded. After that the crowds thinned noticeably. Fall seemed like a perfect time to go, not too hot or crowded.

We walked to Trader Joes in the Seaport District for some breakfast supplies, about a 15 minute walk, and bought some wine at a nearby store there as well. The kitchenette with microwave, coffee maker, mini fridge, and dishes was a real plus. Housekeeping was very accommodating in supplying extra coffee and supplies. There was also free Starbucks coffee every day in The Counting Room, as well as a continental breakfast (not free).

Thanks to all the TUGGERS who gave advice in planning our trip!
I was part of the original sales team at Custom House then owned there for several years. A great urban timeshare with enduring value. Compare the MF/7 amount to the current hotel rack rate. I sold ours for a profit (rare) when we bought a vacation home. Love the place.
 
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We had a TUG meeting at the Custom House way back around the turn of the century while the big dig was in progress. We got to see a room and even went to the observation deck. Nice place, but small rooms. Interesting stories about my wrestling match with Fletch who a couple of years later went to work for Marriott in Florida. Last I heard he changed jobs and was working at Disney. Worst part of the trip was driving in Boston.
 
I was part of the original sales team at Custom House then owned there for several years. A great urban timeshare with enduring value. Compare the MF/7 amount to the current hotel rack rate. I sold ours for a profit (rare) when we bought a vacation home. Love the place.

Comparing any timeshare to a hotel rack rate is typical sales speak justification for purchasing direct. Who pays rack rate? Only those who need a last minute room or insist on a specific property during a busy time period. No one on TUG pays rack rate for vacation time, and even suggesting that we compare it shows how out of touch you are with this forum. Sorry for being blunt but c’mon, you’re a former sales and you know what TUG stands for so you picked the wrong place to post such a comment.

Yes, this is a great place. I’ve stayed there twice and am sure I will again. And I traded in so paid very little…compared to rack rate.


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One would actually find it very difficult to find rack rates on Marriott.com. Rack rates are the maximum rate a hotel is allowed to charge. Every rate on Marriott.com is a discounted rate of some sort. Rack rates really only come in to play during major events when every room in the city will be sold out.
 
One would actually find it very difficult to find rack rates on Marriott.com. Rack rates are the maximum rate a hotel is allowed to charge. Every rate on Marriott.com is a discounted rate of some sort. Rack rates really only come in to play during major events when every room in the city will be sold out.

Yeah, yet more reason to consider any comparison to rack rates to be silly in the extreme and something only a salesperson would suggest as realistic.


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