Marriott is making errors on guest confirmations for Vistana resorts

[daviator]

Changed a guest name 3 days ago, reservation is for tomorrow. The Sheraton/ Westin "formerly known as Vistana" side is okey dokey, but of course no Marriott confirmation change yet. It's still under Rick's name. He checked today.

1) Why does this not get expedited? This is a close-in confirmation.
2) Why do we need two confirmations in the first place?
3) Why won't they let our guest check in with the six-digit formerly known as Vistana number?
4) Why do we have to make multiple phone calls to insure our guests have reservations?
5) Why are you not answering your phone, "Formerly Vistana?"

It seems clear to me that one of the reasons for the changes around guest names is to make it harder for those with rental businesses. They are trying to discourage people like you, but they can only do so much since the rental is allowed under the contracts and, in many cases, was specifically touted by their own sales folks as a reason to buy.

So I think they take their sweet time at changing names because they can. They don't care if you sweat, and if, over time, it discourages you (or others) from renting out what they own, then they are accomplishing their goal.

I'm not passing judgment on people who own a lot of timeshares and rent them out, I'm just suggesting that it's an ownership model that MVC doesn't like.