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Marriott is making errors on guest confirmations for Vistana resorts

DeniseM

DeniseM

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As you know, owner services is currently issuing 2 confirmations for each Vistana reservation. The Vistana reservations have a 6-digit Vistana number on them, and the Marriott reservations have an 8-digit Marriott number on them.

Today, I received 3 guest confirmations for Vistana resorts, issued by Marriott, in which Marriott put the wrong last name on the 8-digit confirmations. This happened even though the name is CORRECT in the Vistana reservation system. I'm not talking about a typo - these reservations have completely wrong last names! The last names were also wrong in the Marriott system.

Important: If the name is not corrected, the guest will not be able to check-in at the Vistana resort, so review your Marriott confirmations carefully or check the names on the Marriott website!

The Marriott guest confirmations are being emailed to owners a week to 10 days after the Vistana guest confirmations.
 
Last edited:
rickandcindy23

rickandcindy23

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It's ridiculous that there are still two reservation #'s. When are they going to fix this? It's absurd.
 
Cornell

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Funny you bring this up as I have two reservations for fall 2025 at WKV. Last week I got a flurry of emails - maybe 10 in total within 10 minutes. Some from Marriott. Some from Vistana, Some from Sheraton. These were cancelling and confirming the same reservations over and over. Some used the Marriott number; others the Vistana number. The dates on the reservations didn't line up one to one either.

I was super confused by the whole thing and thought it was maybe because I'm in the last stages of two deedbacks.

I had to call owner services - again- to get this all confirmed and straightened out. Honestly confirmed my decision to do these deedbacks as I'm so sick of dealing w/this nonsense.
 
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