I am currently in the exit process which be must be initiated online. The exit team will provide a phone number if they feel it necessary! The process is for the mostly fair but time consuming. They state that from application to completion takes 120 days. The glitch that caught be off guard is that each contract returned requires an Admin fee of $400; thus, my 5 contracts were to cost $2000. However an issue arose concerning one of my contracts which the exit team claimed were missing points. It turns out it was the fault of Marriott and I was not charged a fee for one of the give! Thus my cost to exit is$1600. I will post again when the closing is complete!