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Lots of pics The Reserves At Summer Bay Resort RCI D 468

hajjah, sounds like you could be in for a fight. Best of luck.
 
hajjah said:
Just a quick question. Did those of you who were changed from The Reserve to the Houses At Summer Bay, exchange via a weeks account? I'm thinking that maybe this was the cause for the mix up. I am not an RCI Platinum member. I had no difficulty getting the unit at 124,000 points. There was availability for the months of September, October and November when I booked our house back in February. I am still finding this to be very strange.
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I didn't get switched and I have an RCI weeks account
 
I'm not planning to call Summer Bay, but I do hope that other Tuggers will keep us informed of their exchanges into The Reserve. So, apparently, it does not matter if you exchange via points or weeks to be changed from The Reserve into the Houses at Summer Bay. Thanks for the updates.
 
I have a weeks account. RCI told me that two Reserve units were deposited for the week I had reserved and that one was a mistake because it was the model. I was told the other person had booked first so that is why I was moved to the Houses. I know that was not the case because after I confirmed my unit, there was still availability showing for that week. They returned my points and exchange fee so my stay at the Houses will be virtually free. I am disappointed, but I think their resolution was as fair as it could be.
 
catwgirl said:
I have a weeks account. RCI told me that two Reserve units were deposited for the week I had reserved and that one was a mistake because it was the model. I was told the other person had booked first so that is why I was moved to the Houses. I know that was not the case because after I confirmed my unit, there was still availability showing for that week. They returned my points and exchange fee so my stay at the Houses will be virtually free. I am disappointed, but I think their resolution was as fair as it could be.
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I'm glad RCI at least compensated you for this. The older houses still look really nice in the photos, plus a lake view would be very relaxing. Enjoy your vacation:)
 
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