Lazy Boy warranty

[Patri]

We plan to order Lazy Boy furniture. The fabric warranty (Ultra Shield) covers food and drink stains, human and pet bodily fluids, rips, tears, cigarette burns, mold and mildew. It does not cover ink, newspaper print, blue jean dye, perspiration, body or hair oil, gum, animal damage. Will cost $60 or $70 per piece.
Supposed to blot stains with cloth first. If that doesn't take care of the problem, call customer care within 5 days of stain. They will give advice or repair, or replace affected part, or refund cost of warranty.
Seems like a good deal. Anyone make claims? How was the response?
We will have a fabric (polyester) surface.

 

[Hophop4]

We have a Lazy Boy Recliner. I can't help you with the fabric warranty but on ours the spring broke and I found out it had a Lifetime Warranty on my model. It was an older model. They replaced all the springs and replaced the padding also. I just had to pay the labor cost. Think it was around $80. It was completed in couple days. We had really good service. The one thing to save money we took it in ourselves since we have a pickup otherwise it would have cost us for pickup and delivery $100. To replace a large size recliner it would have cost us $1000 or more. It was well worth the $80.

 

[Fern Modena]

I think it depends what you *do* while in your chair. Have you ever, in your entire life, messed up a chair due to "human or pet bodily fluids," or any of the other listed items? I never have. But my former housekeeper had somebody gouge a leather sofa once! Yikes! (Shoemaker fixes stuff like that).

If you never have, I'd call it a waste of money. But that is me. Depends on your lifestyle and that of your friends and relatives.

Fern

We plan to order Lazy Boy furniture. The fabric warranty (Ultra Shield) covers food and drink stains, human and pet bodily fluids, rips, tears, cigarette burns, mold and mildew. It does not cover ink, newspaper print, blue jean dye, perspiration, body or hair oil, gum, animal damage. Will cost $60 or $70 per piece.
Supposed to blot stains with cloth first. If that doesn't take care of the problem, call customer care within 5 days of stain. They will give advice or repair, or replace affected part, or refund cost of warranty.
Seems like a good deal. Anyone make claims? How was the response?
We will have a fabric (polyester) surface.

 

[beejaybee]

We declined

We placed an order with La-Z-Boy last month for a sofa and recliner and opted out of the protector. It's just the two of us and we typically don't eat in front of the tv. Our loveseat/chaise sectional that we've had for 10 years is worn but spot-free.

I was delighted to be called earlier this week and told our furniture was in and will be delivered next Tuesday- just 5 weeks after we ordered it! It couldn't be timed better since the Salvation Army is coming that day to pick up our old tv hutch and the loveseat/chaise. We'd figured we'd have a delay until our La-Z-Boy order was ready but instead "Merry Christmas"!

 

[rickandcindy23]

We have grandchildren and have had our La-Z-Boy furniture for many years now (maybe 7 years?). Not a stain on it. We bought the microfiber fabric, though, and it's so easy to wipe clean. I am certain I could get anything out myself. I did get a pen mark out of the fabric just with dishwater and a clean rag. Amazing fabric, and I would buy the furniture all over again.

 

[Fern Modena]

Just reread this and realized that the so-called warranty is worthless. Why? Because according to what you posted, if you have a problem YOU can't fix, and call them, they can opt out of fixing or replacing your item and instead simply refund the cost of the warranty. If all they are required to do is refund your money if you have a problem, why would you give them the extra money to begin with?

Fern

 

[northovr]

I purchased the guardian protection warranty but then change my mind within the cancellation period it was almost like cancelling a timeshare but I got the refund and the protection too. Put not the warranty.

Daniel

 

[Patri]

I've done a little research on the Ultra Shield Warranty. They have a good BBB rating, but denial of claims are silly. For instance, if someone spilled a glass of water, they would cover it, but not if water spilled out of a vase. They cover a cigarette burn that makes a hole, but not one that just singes the fabric. What???
I am going to ask the store more about them.

 

[Passepartout]

At that price I'd pass. If you live hard enough on your furniture to be concerned about repairing it before it's even in the house, get leather and put a throw on it. Perfect, no. Bullet proof, nope, but unphased by animals, spills, wear, minor burns- like placing a hot drink on it.

Jim