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KC.rr.com Webmail Problems

Superchief

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I established my email account with KC.rr.com when we lived in Topeka,KS and have used this as my primary email address ever since. Time Warner was acquired by Spectrum so I've continued to sign in to this account through my Spectrum webmail page. This morning my account suddenly stopped working and Spectrum informed me they no longer are servicing this email system and have no ability to access the archives. They never informed me of their plans to discontinue this access, nor will they provide any information regarding who to contact to get my archives. Has anyone else had this problem and does anyone have suggestions regarding who to contact? This has been my primary account for the past 10 years and all of my correspondence and files are in this account. I would think there would be legal requirements regarding notification and access to files in systems that they acquired.
 
You could try asking roadrunner support, not sure if this site is still active, assuming the RR in your email domain is roadrunner.


Sent from my Lenovo 10e using Tapatalk
 
I'm sorry to hear about this issue. I did a bit of creative googling, and came up with this image below. Not sure it'd work, but might be worth a try to see if you can get in directly?

Screen Shot 2022-11-13 at 11.56.43 AM.png


Good luck!

Dave
 
I established my email account with KC.rr.com when we lived in Topeka,KS and have used this as my primary email address ever since. Time Warner was acquired by Spectrum so I've continued to sign in to this account through my Spectrum webmail page. This morning my account suddenly stopped working and Spectrum informed me they no longer are servicing this email system and have no ability to access the archives. They never informed me of their plans to discontinue this access, nor will they provide any information regarding who to contact to get my archives. Has anyone else had this problem and does anyone have suggestions regarding who to contact? This has been my primary account for the past 10 years and all of my correspondence and files are in this account. I would think there would be legal requirements regarding notification and access to files in systems that they acquired.
It is Sunday. I would be climbing the supervisory ladder as fast as possible tomorrow. You are not dealing with the most qualified and tenured people on a Sunday.

It really sucks you received no notice about the shutdown of the system.

Maybe DaveNV's solution will help today.
 
It is Sunday. I would be climbing the supervisory ladder as fast as possible tomorrow. You are not dealing with the most qualified and tenured people on a Sunday.

It really sucks you received no notice about the shutdown of the system.

Maybe DaveNV's solution will help today.
I plan to call first thing tomorrow. I tried a few other suggestions but didn't make much progress. The key question for me is did Spectrum stop the roadrunner email access today for some reason without telling any customers, or is it some other technical issue. I appreciate everyone's suggestions.
 
It is Sunday. I would be climbing the supervisory ladder as fast as possible tomorrow. You are not dealing with the most qualified and tenured people on a Sunday.

It really sucks you received no notice about the shutdown of the system.

Maybe DaveNV's solution will help today.
I called Spectrum on Monday morning and was fortunate to be connected to an extremely helpful and knowledgeable rep. I learned the reason that my account disappeared is that I no longer had a Kansas City address so I couldn't keep the 'kc' account. Therefore, Spectrum's IT just decided to eliminate the account without notice even though I had been told when I moved to Ohio that I could keep the account and address. When I questioned this policy, I was told that it was included in the terms and conditions when I changed locations, but I was never given any T & C information at that time.

After explaining my situation and seeking empathy, she finally worked with her technical team to provide a one-time access to my old account and simultaneously sign me up for a 'cinci' email account so I could transfer my important files to my new account. She went well beyond what most reps would do and provided a solution to a bad situation caused by her company's policies and disregard for customers. I spent the whole day going through my files and transferring and deleting every saved email. I plan to also establish a 'neutral' email account in case I decide to drop Spectrum. I really don't want to use Gmail or Yahoo, so I'd appreciate people's suggestions. Thanks to all of you for your suggestions. I'm surprised the FTC or other government agency allows these arbitrary eliminations of accounts without notice.
 
I switched to an Outlook.com email address a couple years ago and have been happy.

Kurt
 
I spent the whole day going through my files and transferring and deleting every saved email. I plan to also establish a 'neutral' email account in case I decide to drop Spectrum. I really don't want to use Gmail or Yahoo, so I'd appreciate people's suggestions. Thanks to all of you for your suggestions. I'm surprised the FTC or other government agency allows these arbitrary eliminations of accounts without notice.

Glad you were able to get things worked out. Hopefully you can avoid such a problem in the future.

I moved so often in the military and afterwards, it was difficult keeping one email address that worked. I didn't want to have to change it up all the time, and I found trying to use accounts with yahoo or hotmail and similar were filled with spam and scammers. I use Outlook on my main computer, but find it's sometimes difficult to port messages across platforms or to update things when a new software version comes out.

So while I use the Outlook program to receive and manage email, I set up my email accounts from elsewhere. I use a Gmail address for my general personal account, and it's worked pretty well for me. People want to hate on Google and all, (not without reason, certainly), but after giving up my privacy in the military all those years, I didn't see it as anything worse than what I already had been through. It's worked fine for me for years, spam is kept to a minimum, and I like that I can access my email from anywhere, and any device with Internet access.

I also own a private web domain site, and I have multiple email addresses through that, but if I ever give up the domain, I'd kind of be where you were with RR. I don't want to lose messages I need, so I regularly store messages offline as they come in. Makes it easy to find things again when I need them.

Case in point: I have offline email folders for every timeshare trip I've ever made. Each is named and sorted by year and month, then location. Each folder has timeshare confirmation messages and codes, airline reservation receipts, rental car receipts, tour ticket info, and anything else pertinent to that trip. So when someone asks something like "Where did you stay when you last went to Cabo San Lucas," or "How much did we pay to stay in that hotel in Florida last year?" I can quickly pull up the folder, access the info, and provide full details on that trip, if needed. It's quite handy, for me, since my husband is a major photography nut, who takes tens of thousands of pictures every year. I'm always being asked when we were in this or that location, so he can track down a specific photo he's trying to find on his 16tb network NAS storage I built on our home network for that purpose. (Seriously - it's insane.) The struggle is real. LOL! :D

Good luck with the email issue. Hope you find a resolution that works for you.

Dave
 
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