• A few of the most common links here on the forums for newbies and guests!
  • The TUGBBS forums are completely free and open to the public and exist as the absolute best place for owners to get help and advice about their timeshares for more than 30 years!

    Join Tens of Thousands of other Owners just like you here to get any and all Timeshare questions answered 24 hours a day!
  • TUG started 31 years ago in October 1993 as a group of regular Timeshare owners just like you!

    Read about our 31st anniversary: Happy 31st Birthday TUG!
  • TUG has a YouTube Channel to produce weekly short informative videos on popular Timeshare topics!

    Free memberships for every 50 subscribers!

    Visit TUG on Youtube!
  • TUG has now saved timeshare owners more than $24,000,000 dollars just by finding us in time to rescind a new Timeshare purchase! A truly incredible milestone!

    Read more here: TUG saves owners more than $24 Million dollars
  • Sign up to get the TUG Newsletter for free!

    Tens of thousands of subscribing owners! A weekly recap of the best Timeshare resort reviews and the most popular topics discussed by owners!
  • Our official "end my sales presentation early" T-shirts are available again! Also come with the option for a free membership extension with purchase to offset the cost!

    All T-shirt options here!
  • A few of the most common links here on the forums for newbies and guests!
  • The TUGBBS forums are completely free and open to the public and exist as the absolute best place for owners to get help and advice about their timeshares for more than 30 years!

    Join Tens of Thousands of other Owners just like you here to get any and all Timeshare questions answered 24 hours a day!

Issues accessing vistana.com/dashboard

N

nativesun1979

TUG Member
Joined
May 25, 2014
Messages
40
Reaction score
4
I'm a brand new owner and I just registered for the vistana.com website. Immediately after creating my account, I get login information to the website. Is anyone else having this issue?

Also, my deed shows my last name correctly, but the new owner letter they mailed to me has my last name spelled incorrectly. Is this something I should be concerned about and will it mess up our reservations?
 
What issue are you having with the website? The name matters, because that will be the name they put on your confirmations.
 
Sounds like the title department set your account up wrong. Try giving them a call. Call the HOA phone number and ask to be transferred to Title.
 
So my Deed shows my name correctly spelled, but they didn't spell it right in the Welcome Letter. I guess I have to call them to get it corrected to what the deed shows since that is so tough to do :( Regarding the website issue, I cannot login - it is giving me a "This page is not working" response.
 
dioxide45 said:
Sounds like the title department set your account up wrong. Try giving them a call. Call the HOA phone number and ask to be transferred to Title.
Click to expand...
Can you provide the HOA number? I have the one number they included in the welcome letter, and am unsure if it is the correct number.
 
It's working for me.
 
This is what I have, but haven't verified it lately:

Title Office:
Phone 1-800-729-8246 ext. 62291
Fax 1-407-418-7211
titlechanges@vistana.com

Owner Services: 1-888-786-9637 or 1-407-903-4635
Elist Owner Services: 1-888-786-3548
 
No problems logging in here either. Try clearing your cookies and temporary internet files and see if you can then log in. For the number, just call the direct number and extension that Denise provided.
 
DeniseM said:
It's working for me.
Click to expand...

Odd that it is working for you but I am getting the error on all attempts from different devices. I just tried on my phone, and it gave me the same error until I pressed the back button at which point I am able to see the dashboard. I am now navigating in the dashboard on my phone, but would prefer to be able to do so on my computer.
 
nativesun1979 said:
Regarding the website issue, I cannot login - it is giving me a "This page is not working" response.
Click to expand...

Can you be clearer here? You said that you successfully set up an account on Vistana site, and now when you go into Vistana with your username/password - you get page not working. Correct?

When you registered - did you see your properties in the 'What I Own' section? What did you see? Did you get in and successfully get a password/username?

This likely has nothing to do with name on welcome letter, but should make sure databases are aligned.




Sent from my iPhone using Tapatalk
 
DavidnRobin said:
Can you be clearer here? You said that you successfully set up an account on Vistana site, and now when you go into Vistana with your username/password - you get page not working. Correct?

When you registered - did you see your properties in the 'What I Own' section? What did you see? Did you get in and successfully get a password/username?

This likely has nothing to do with name on welcome letter, but should make sure databases are aligned.




Sent from my iPhone using Tapatalk
Click to expand...
It is working on my phone right now, will try my computer again after dinner. I'm assuming if my name is correct in the dashboard then I'm good to go.

Sent from my SM-G950U using Tapatalk
 
nativesun1979 said:
It is working on my phone right now, will try my computer again after dinner. I'm assuming if my name is correct in the dashboard then I'm good to go.

Sent from my SM-G950U using Tapatalk
Click to expand...
I think the name on the dashboard is just based on how you registered your online account. I would still suggest calling Title tomorrow to get the name fixed.
 
I'm into the system now. I will call tomorrow about the name to make sure it doesn't mess anything up. Thanks!
 
Is your name listed correctly every where on the dash board?
 
DeniseM said:
Is your name listed correctly every where on the dash board?
Click to expand...
Most of the areas only show first name. I will call tomorrow to make sure. Do you know how long it will take before they will provide information for my II membership?
 
nativesun1979 said:
Most of the areas only show first name. I will call tomorrow to make sure. Do you know how long it will take before they will provide information for my II membership?
Click to expand...
Did you buy a voluntary or mandatory week? If voluntary, it is up to you to setup your own II account with Interval International. If mandatory, my experience is that it isn't all that fast. I didn't pay real close attention since we use the StarOptions, but I didn't notice an II account number associated with our ownership for at least a month, if not longer.
 
dioxide45 said:
Did you buy a voluntary or mandatory week? If voluntary, it is up to you to setup your own II account with Interval International. If mandatory, my experience is that it isn't all that fast. I didn't pay real close attention since we use the StarOptions, but I didn't notice an II account number associated with our ownership for at least a month, if not longer.
Click to expand...
I purchased a mandatory week at WKV, 2 bed LO, Platinum.
 
nativesun1979 said:
I purchased a mandatory week at WKV, 2 bed LO, Platinum.
Click to expand...
Then it may take a month or more for them to get your II account activated. Unless you are wanting to start buying getaways, you won't have much use for the II account if you plan to use the StarOptions that came with your week.
 
You must log in or register to reply here.
Top