Is it worth calling Wyndham to complain?

[jp10558]

So, per my Palm-Aire https://tugbbs.com/forums/threads/wyndham-palm-aire-text-review.380118/ review - I have waited 2 days to be called by a manager regarding the 4.5 days without heat (well, technically 10.5 but we didn't notice till the Friday of our first week here). I feel like I should get some points refunded to my account, or something - shivering in the unit isn't what I paid a bunch of money for a bunch of points for. I only got movement going to the front desk, but I don't expect they could do anything, hence their reference to a manager calling me - but it seems like Palm-Aire doesn't do anything unless you are quite the squeaky wheel - and constantly.

I am considering calling Wyndham (or e-mailing) and asking for half my points back as between the Internet and the heat being out for around 7 days I wasn't really able to enjoy about half of the stay. Is this at all plausible? I don't want to commit time on hold etc if it's just wasting time.

If I should, what is the best contact method?

 

[Floridaman76]

I don't know if this individual still works there or not, she wasn't very helpful to me when I had my issue, but she was presented to me as a manager type at that resort.

Tiara.Walker@travelandleisure.com​

 

[davidvel]

So, per my Palm-Aire https://tugbbs.com/forums/threads/wyndham-palm-aire-text-review.380118/ review - I have waited 2 days to be called by a manager regarding the 4.5 days without heat (well, technically 10.5 but we didn't notice till the Friday of our first week here). I feel like I should get some points refunded to my account, or something - shivering in the unit isn't what I paid a bunch of money for a bunch of points for. I only got movement going to the front desk, but I don't expect they could do anything, hence their reference to a manager calling me - but it seems like Palm-Aire doesn't do anything unless you are quite the squeaky wheel - and constantly.

I am considering calling Wyndham (or e-mailing) and asking for half my points back as between the Internet and the heat being out for around 7 days I wasn't really able to enjoy about half of the stay. Is this at all plausible? I don't want to commit time on hold etc if it's just wasting time.

If I should, what is the best contact method?

You were shivering but didn't realize the heat didn't work for 6 days? I wouldn't present it that way to Wyndham.

 

[easyrider]

If I should, what is the best contact method?

Shouldn't the complaint be directed at owner services ?

Bill

 

[andre10056]

As all of us have learned in movies or whatever, it doesn't matter what the truth is. It's what you can PROVE.

As you've discussed in your two other threads, you've been told, "No one else has mentioned any issues with the heat". You can be sure they're (i.e., management, front desk people, maintenance men, etc.) going to convey exactly that to regional managers, owner services, Wyndham Corporate, etc.

So what would have been nice to have? I suggested in another thread that you buy a room thermometer and take pictures of the freezing temperature readings, preferably next to that day's Orlando area newspaper. In fact, you could have used those pictures and the actual room thermometer when you spoke to the maintenance man, the front desk, the manager. You still have your emails, but they may chalk that up to you're being kookoo and/or you're just trying to get free days (or returned points) after the fact. The latter is attempted by guests all the time.

At the very least, take pictures of your space heater forest within the unit. Although the very fact that you brought multiple space heaters to Florida may be construed as your having the "I want compensation" strategy all along.

 

[Floridaman76]

If it was me, I would have turned on the oven and left the oven door open

And had the dryer running constantly, it puts out radiant heat

Also if it was me, I would have walked across the street to the CVS and bought a space heater or 2, and returned it before we left. It's short walking distance, i've done it many times...

 

[jp10558]

You were shivering but didn't realize the heat didn't work for 6 days? I wouldn't present it that way to Wyndham.

No, for the first 6ish days it was in the 70s outside so the unit was pleasantly warm. It took till late Friday (with Friday being a bit cold) for us to realize that we weren't just setting the temp too low or it was taking a while to heat up. We weren't just sitting in the unit and were in and out. We were shivering for days while waiting for someone to come after multiple requests and avenues of request. Anyway, I think it's a lost cause and just will sit in my review to not expect help from staff here and to not come if it could possibly be cold without being willing to use the oven for heat in the main area and have space heaters for the other areas.

 

[HitchHiker71]

No, for the first 6ish days it was in the 70s outside so the unit was pleasantly warm. It took till late Friday (with Friday being a bit cold) for us to realize that we weren't just setting the temp too low or it was taking a while to heat up. We weren't just sitting in the unit and were in and out. We were shivering for days while waiting for someone to come after multiple requests and avenues of request. Anyway, I think it's a lost cause and just will sit in my review to not expect help from staff here and to not come if it could possibly be cold without being willing to use the oven for heat in the main area and have space heaters for the other areas.

For my part, I think it's always worth complaining respectfully and asking for some compensation in return for your inconvenience experienced, this is why Wyndham has goodwill points buckets they can use for these types of complaints after all. It may or may not work, but on the rare occasions where I do call in about an issue, I'm almost always rewarded with some amount of goodwill points for the inconvenience(s) reported.

 

[Snazzylass]

No, for the first 6ish days it was in the 70s outside so the unit was pleasantly warm. It took till late Friday (with Friday being a bit cold) for us to realize that we weren't just setting the temp too low or it was taking a while to heat up. We weren't just sitting in the unit and were in and out. We were shivering for days while waiting for someone to come after multiple requests and avenues of request. Anyway, I think it's a lost cause and just will sit in my review to not expect help from staff here and to not come if it could possibly be cold without being willing to use the oven for heat in the main area and have space heaters for the other areas.

I am so sorry this is happening to you! Can I say, you sound way more patient than me? Yes, I would have already contacted Wyndham and anyone else. Terrible!

Years ago, I had a miserable stay at an RCI property. It was garbage. I contacted management and they were not able to help me. I called RCI and was given a full refund for an exchange which thrilled me! We left. We changed our vacation plans and had a wonderful time.

 

[easyrider]

As all of us have learned in movies or whatever, it doesn't matter what the truth is. It's what you can PROVE.

Idk, we had a room on Maui that had too many roaches. We asked to be moved but the resort was full. We couldn't handle the amount of roaches in this unit so we found other accommodations. I called reservations and told them we left and why we left. We received all of our points back for that week. We didn't prove anything but I'm certain they were aware the unit needed roach removal.

We also had an unit where the air conditioner was very loud on Kauai. It was an under window air conditioner. The resort was full with no way to change rooms for a few days. The maintenance guy did confirm the air conditioner was bad and the room temp was in the high 80's which did prove the problem. I couldn't find any place to move to without spending thousands so we stayed. They gave us another box fan but nothing in compensation, lol.

So the unit that I could prove to have a problem we got nothing. The unit that I didn't prove anything received a full refund of points. One thing for sure, no refunds are given if a person doesn't ask.

Bill

 

[andre10056]

Idk, we had a room on Maui that had too many roaches. We asked to be moved but the resort was full. We couldn't handle the amount of roaches in this unit so we found other accommodations. I called reservations and told them we left and why we left. We received all of our points back for that week. We didn't prove anything but I'm certain they were aware the unit needed roach removal.

We also had an unit where the air conditioner was very loud on Kauai. It was an under window air conditioner. The resort was full with no way to change rooms for a few days. The maintenance guy did confirm the air conditioner was bad and the room temp was in the high 80's which did prove the problem. I couldn't find any place to move to without spending thousands so we stayed. They gave us another box fan but nothing in compensation, lol.

So the unit that I could prove to have a problem we got nothing. The unit that I didn't prove anything received a full refund of points. One thing for sure, no refunds are given if a person doesn't ask.

Bill

Oh I 100% agree with that. I continually tell kids to avoid at all costs the "self fulfilling prophecy".

"That girl will never go out with me". So you never ask and...guess what?...the girl never goes out with you.

"I'll never pass the math test". So you don't study, don't go to the teacher for extra help, don't go to tutoring sessions and...guess what?...you fail the math test.

"I'll never get into such and such college." So you don't apply and...guess what?...you don't get in.

And not just kids. A Nassau County, Long Island policeman that I've known since he was six told me he was interested in a young woman but she'd never be interested in him because she owned a business, etc. So I gave him the self fulfilling prophecy spiel and he's now married to her.

So by all means don't defeat yourself before even trying.

 

[andre10056]

Idk, we had a room on Maui that had too many roaches. We asked to be moved but the resort was full. We couldn't handle the amount of roaches in this unit so we found other accommodations. I called reservations and told them we left and why we left. We received all of our points back for that week. We didn't prove anything but I'm certain they were aware the unit needed roach removal.

Bill

But the fact that you left was, indeed, pretty strong (I would say irrefutable) evidence.