We have 308,000 points Club Wyndham Bali Hai that was a gift from TUG member @rickandcindy23, (Cindy has been lovely to deal with, and we're really excited to have this account). The transfer took a while and well a few twist and turns as @rickandcindy23 has documented in her posts.
I've noticed that the fees charged to this account, are not consistent with what we had anticipated or what others are paying for Bali Hai (as posted on the Maintenance Fee spreadsheet $5.12/1000 for maintenance fee and 0.75/1000 program fee).
Currently we're being billed $168.84/month, as follows-
- maintenance fee of $133.93/month ($1,607.16/year) this equates to $5.22/per thousand.
- plus $34.91 program fee ($418.92/year), equating to $1.36/per thousand.
In my mind the maintenance fee seems to be in the ball park for Bali Hai, but program fee should be $0.75/thousand, while we are being charged $1.36/per thousand, which is an additional $187.92/year for program fee.
I called Club Wyndham last Thursday, I was transferred to the finance team, they put me onto the transfers dept, who had not clues and told me they just transfer accounts as is, then put be back onto the finance dept. The agent agreed that it should be $0.75/thousand and offered to investigate, today I received a follow-up call, the agent said that they've completed the investigation and the maintenance fee on my account is correct, but could not explain the discrepancy. So I asked for a breakdown of the fees, she said the monthly fee is maintenance fee of $133.93 plus program fee of $34.91. I asked why my program fee is almost twice the published rate, she had no answer, and suggested that they would have to do an account audit, which could take up to 90 days.
Ok so here are some observations about my account that I think may be impacting my fees and perhaps I should just live with it since I have access to some additional benefits.
1. The account is showing as a Silver VIP, even though its only 308,000 points and technically a resale account (Silver VIP is typically Developer Purchased points greater than 500,000)
2. We seem to have access to additional benefits (some of which are not typically transferred with resale accounts) -
- Club Pass, it looks like we have the ability to book Worldmark stays from our Club Wyndham account (points plus $79 Club Pass Fee)
- Housekeeping Credits shows 6 (should be 4, but with Silver VIP an additional 2 is granted)
- Points Deposit Feature (Silver VIP allows to roll over your points into the next use year up to 6 months into the year)
- Suite upgrades
- 2 VIP RARP (VIP Reciprocal Advance Reservation Priority Reservation (we just booked a stay 12 months out for Dec 2026 at a resort that is not Bali Hai and it shows as VIP RARP)
The Club Wyndham agent seem to be confused about why the account has access to some of these benefits.
Now my question - does anyone have an idea why we're being charged $1.36/thousand for program fee rather than $0.75/thousand, and is this an anomaly that we have access to these additional benefits, should I take the extra benefits, pay the higher fee, instead of trying to get them to investigate the program fees?
I've noticed that the fees charged to this account, are not consistent with what we had anticipated or what others are paying for Bali Hai (as posted on the Maintenance Fee spreadsheet $5.12/1000 for maintenance fee and 0.75/1000 program fee).
Currently we're being billed $168.84/month, as follows-
- maintenance fee of $133.93/month ($1,607.16/year) this equates to $5.22/per thousand.
- plus $34.91 program fee ($418.92/year), equating to $1.36/per thousand.
In my mind the maintenance fee seems to be in the ball park for Bali Hai, but program fee should be $0.75/thousand, while we are being charged $1.36/per thousand, which is an additional $187.92/year for program fee.
I called Club Wyndham last Thursday, I was transferred to the finance team, they put me onto the transfers dept, who had not clues and told me they just transfer accounts as is, then put be back onto the finance dept. The agent agreed that it should be $0.75/thousand and offered to investigate, today I received a follow-up call, the agent said that they've completed the investigation and the maintenance fee on my account is correct, but could not explain the discrepancy. So I asked for a breakdown of the fees, she said the monthly fee is maintenance fee of $133.93 plus program fee of $34.91. I asked why my program fee is almost twice the published rate, she had no answer, and suggested that they would have to do an account audit, which could take up to 90 days.
Ok so here are some observations about my account that I think may be impacting my fees and perhaps I should just live with it since I have access to some additional benefits.
1. The account is showing as a Silver VIP, even though its only 308,000 points and technically a resale account (Silver VIP is typically Developer Purchased points greater than 500,000)
2. We seem to have access to additional benefits (some of which are not typically transferred with resale accounts) -
- Club Pass, it looks like we have the ability to book Worldmark stays from our Club Wyndham account (points plus $79 Club Pass Fee)
- Housekeeping Credits shows 6 (should be 4, but with Silver VIP an additional 2 is granted)
- Points Deposit Feature (Silver VIP allows to roll over your points into the next use year up to 6 months into the year)
- Suite upgrades
- 2 VIP RARP (VIP Reciprocal Advance Reservation Priority Reservation (we just booked a stay 12 months out for Dec 2026 at a resort that is not Bali Hai and it shows as VIP RARP)
The Club Wyndham agent seem to be confused about why the account has access to some of these benefits.
Now my question - does anyone have an idea why we're being charged $1.36/thousand for program fee rather than $0.75/thousand, and is this an anomaly that we have access to these additional benefits, should I take the extra benefits, pay the higher fee, instead of trying to get them to investigate the program fees?
