Interval International questions about an exchange into DVC

[NJMOM2]

I have two Interval International exchanges for two consecutive weeks at Disney Old Key West in May. We spent 20 minutes on the phone with Disney reservations trying to get the reservation number to link to our My Disney Experience account and request to stay in the same room for both reservations. They couldn't find our reservations. When will they be able to see our reservation number? Marriott sees the reservation about month before the arrival date. We called the Disney reservations phone number. Is there a better number to call to avoid all the different department phone transfers?

Thank you for your help!

 

[dioxide45]

This is what I do. They should be able to find your reservation about a week or so after you've confirmed the exchnage.

• Call - 800-800-9800
• Phone Menu Options - 1, 1, #, #
• You will be prompted to enter your phone number and last 4 of your SSN. If you aren't a DVC member also, it will not match up to anything, that doesn't matter. You will be connected to a representative who can help you.
• Tell the rep you are an "Interval International Inbound Guest" and that you need to know the confirmation number for your exchange reservation so you can add it to My Disney Experience. The representative will put you on hold. Plan for this process to take about 20 minutes.
• Once they have the confirmation number, also ask them to add all guests to the reservation. The reservation must list all guests so it can be associated with guests in My Disney Experience.
• Once you have the confirmation number added to My Disney Experience, you can then make Park Pass, dining and other reservations when they become available.

 

[tschwa2]

How long ago did you make the II reservations?

 

[NJMOM2]

How long ago did you make the II reservations?

Both weeks were confirmed on December 18, 2024.

 

[bizaro86]

Both weeks were confirmed on December 18, 2024.

I'd keep calling then until you get someone who can find it.

If you follow the process dioxide supplied above that will help, but sometimes you have to hang up call again if you lose the phone-rep-lottery.

 

[NJMOM2]

Thank you!

It's been many years since we went to Disney World. There is a whole new system I have to learn for reservations. We still have "Options" left on our non-expiring Disney tickets.

 

[NJMOM2]

I called DVC Customer Service this morning. I followed the directions above and within a few minutes of getting connected to a human I had both reservations numbers. A merge request was put in to create one reservation for 14 nights so we don't have to change rooms.

Thank you so much for the advice. Now I can start planning with My Disney Experience.

 

[tashamen]

Yes, thanks so much for the detail. I'm also heading to OKW, in March. Last year stayed at Saratoga Springs, but don't remember doing this (but probably did).