September 2024 made an exchange for 12/20 to 12/27/2025 into Hilton Kaanapali Beach Resort.
This is former Diamond Resorts, and long ago Embassy Suites.
(I'm only now wondering why Hilton was available through II. But I digress.)
At the front desk early, I was pleased to learn my room was available. After getting my room key, as I was walking away, my name was called and the front desk person waved to me to come back. She asked if I had 2 reservations for this same week. No.
Confirmed my address was the same on both. Yes.
Then she noticed the other reservation had a notation of "promo" and was for an ocean view room.
I asked if I could switch and she said yes. I did, and I have a lovely room with a view.
Front desk person suggested I call II and explain what happened.
Later, I checked my II account and found the one Reservation. I was reluctant to call II.
(I wanted to stay in this room.)
I figured it was between II and the Hotel.
Was I wrong to "let sleeping dogs lie?
What would you do?
This is former Diamond Resorts, and long ago Embassy Suites.
(I'm only now wondering why Hilton was available through II. But I digress.)
At the front desk early, I was pleased to learn my room was available. After getting my room key, as I was walking away, my name was called and the front desk person waved to me to come back. She asked if I had 2 reservations for this same week. No.
Confirmed my address was the same on both. Yes.
Then she noticed the other reservation had a notation of "promo" and was for an ocean view room.
I asked if I could switch and she said yes. I did, and I have a lovely room with a view.
Front desk person suggested I call II and explain what happened.
Later, I checked my II account and found the one Reservation. I was reluctant to call II.
(I wanted to stay in this room.)
I figured it was between II and the Hotel.
Was I wrong to "let sleeping dogs lie?
What would you do?
gift.
gift. LOL