Interval international Account

[Mrs_O'Hara]

Hi,

we bought a Sheraton Flex timeshare in Orlando and were told that the Interval Internationale Account will be set up within 30 days after our timeshare was finalized. This time has long passed...
We wrote several emails via the Vistana App and asked for assistance but we never get a reply.
We also addressed the email mentioned in our contract for new owner directly but also no response!
What are your experiences?
Do you ever get a reply from Sheraton or is it like:
your contract is finalized and now we will never come back to you, never answer your questions.
Thanks for your thoughts!

 

[VacationForever]

Assuming that you bought resale, you will need to purchase your own II account. If you bought it from the developer, you will need the purchase to close before an II account will be set up for you. Typically it takes 3 months to close on a purchase.

 

[DeniseM]

I'm not sure how you are contacting them, but try calling owner services at: 888-786-3548 for help, and have all of your account details in-hand when you call.

 

[kozykritter]

Hi,

we bought a Sheraton Flex timeshare in Orlando and were told that the Interval Internationale Account will be set up within 30 days after our timeshare was finalized. This time has long passed...
We wrote several emails via the Vistana App and asked for assistance but we never get a reply.
We also addressed the email mentioned in our contract for new owner directly but also no response!
What are your experiences?
Do you ever get a reply from Sheraton or is it like:
your contract is finalized and now we will never come back to you, never answer your questions.
Thanks for your thoughts!

If your ownership has been set up on the Vistana online dashboard and you have access to your account there, when you log in go down the left hand side a couple boxes and find the link that says What I Own. Click on that and it will take you to your ownership and in that display it will tell you what your interval international account number is if it's been assigned. You can then go to the Interval international website intervalworld.com and try to set up an online account there.