- Joined
- Jul 16, 2010
- Messages
- 11,504
- Reaction score
- 7,812
- Location
- The Weirs, New Hampshire
- Resorts Owned
- Innseason Pollard Brook
We are at our fixed week 31 unit this week and was pleasantly surprised to find out that the resort has brought back daily garbage disposal and towel exchange (if needed). Also if you are booked for the whole week you get a free mid week cleaning. They used to do this pre COVID and then discontinued it the past few years. (You can also pay for a cleaning if you are staying less than a week).
Also they used to put pool towels in your unit (which you could exchange if need be at the desk or with housekeeping when they come in daily. Then they started putting all the towels at poolside for people to take as needed with bins to drop them off in after use. Then they stopped that and you had to go to the desk to get towels and return them to bins kept in the lobby.
So for me putting them back in the room seems to be the better idea. Also housekeeping staff more likely to get tips which could be the reason they are doing this- retention. I mean- I know I don't leave a tip just because my room was ready for us upon check in.
This all said no one has thrown our garbage for the past two days or exchanged out our used towels- not that we needed it yet anyway as we have only been here since Sunday evening. I did call the front desk to make sure I read this all correctly in their guest book in the unit and they confirmed it was correct. (They also did call our room and left a message earlier to make sure everything was satisfactory.)
The guest book is very thorough and has a lot of information on the area for everything you need to know to enjoy your vacation. They have many activities- on and off campus- to keep you busy during the week- some for free and some for a minimal charge. Very family friendly. We have been coming so long and live not far from here so we already are familiar with everything, but it's great for people who have never been to the White Mountains.
We acquired this unit for free back in 2015 and I have to say we've been very happy with it. It's in the oldest building at the resort, which overall is fairly old, but they manage to keep things in great shape. They recently upgraded the hot tubs and pool areas the past few years and added a movie theater with movies running almost continuously all day (free plus free popcorn). They have pickle ball, tennis, basketball, playground, fire pit, barbecue grills, game and craft rooms, ice cream, music. The past two years they had a popular food truck come once during the week with delicious pizza and other Italian food like subs, etc., but it seems that's been discontinued. Not sure why.
We also like that we have free day use throughout the year, so especially in winter we will sometimes take the 40 minute ride up to use the indoor pool (they also have a heated outdoor pool in summer) and hot tubs (one in and one out)
The only thing I wish they had was more comfortable living room/dining room furniture. Just like many timeshare resorts it's really hard to get comfortable, but at least the bed is very comfortable.
The town of Lincoln has gotten very built up with the humongous Riverwalk Resort (has an affiliation with Pollard Brook). A Hampton Inn was built recently and now the land next to Pollard Brook has been cleared for yet another hotel.
I think the town needs a bigger/better supermarket (and Rite Aid has now closed). We just end up bringing our food from home. I do like that there are restaurants and shops conveniently located right in town, a movie theater, and live theater. Gas stations have outrageous prices, though.
Anyway, even after all these years we still continue to enjoy it here. Yesterday we spent the day in Franconia Notch at Echo Lake- me floating around and hubby fishing. Then we got us some ice cream sundaes at the resorts ice cream "shop" and sat poolside to hear some music from our past by a local gentleman.
Today we drove way up to the Northeast Kingdom of Vermont to check off the last three towns on the Canadian border that I needed to visit up there for the VT 251Club.(so far we have done 201 towns) Plus had a nice picnic at Seymour Lake.
Also they used to put pool towels in your unit (which you could exchange if need be at the desk or with housekeeping when they come in daily. Then they started putting all the towels at poolside for people to take as needed with bins to drop them off in after use. Then they stopped that and you had to go to the desk to get towels and return them to bins kept in the lobby.
So for me putting them back in the room seems to be the better idea. Also housekeeping staff more likely to get tips which could be the reason they are doing this- retention. I mean- I know I don't leave a tip just because my room was ready for us upon check in.This all said no one has thrown our garbage for the past two days or exchanged out our used towels- not that we needed it yet anyway as we have only been here since Sunday evening. I did call the front desk to make sure I read this all correctly in their guest book in the unit and they confirmed it was correct. (They also did call our room and left a message earlier to make sure everything was satisfactory.)
The guest book is very thorough and has a lot of information on the area for everything you need to know to enjoy your vacation. They have many activities- on and off campus- to keep you busy during the week- some for free and some for a minimal charge. Very family friendly. We have been coming so long and live not far from here so we already are familiar with everything, but it's great for people who have never been to the White Mountains.
We acquired this unit for free back in 2015 and I have to say we've been very happy with it. It's in the oldest building at the resort, which overall is fairly old, but they manage to keep things in great shape. They recently upgraded the hot tubs and pool areas the past few years and added a movie theater with movies running almost continuously all day (free plus free popcorn). They have pickle ball, tennis, basketball, playground, fire pit, barbecue grills, game and craft rooms, ice cream, music. The past two years they had a popular food truck come once during the week with delicious pizza and other Italian food like subs, etc., but it seems that's been discontinued. Not sure why.
We also like that we have free day use throughout the year, so especially in winter we will sometimes take the 40 minute ride up to use the indoor pool (they also have a heated outdoor pool in summer) and hot tubs (one in and one out)
The only thing I wish they had was more comfortable living room/dining room furniture. Just like many timeshare resorts it's really hard to get comfortable, but at least the bed is very comfortable.
The town of Lincoln has gotten very built up with the humongous Riverwalk Resort (has an affiliation with Pollard Brook). A Hampton Inn was built recently and now the land next to Pollard Brook has been cleared for yet another hotel.
I think the town needs a bigger/better supermarket (and Rite Aid has now closed). We just end up bringing our food from home. I do like that there are restaurants and shops conveniently located right in town, a movie theater, and live theater. Gas stations have outrageous prices, though.
Anyway, even after all these years we still continue to enjoy it here. Yesterday we spent the day in Franconia Notch at Echo Lake- me floating around and hubby fishing. Then we got us some ice cream sundaes at the resorts ice cream "shop" and sat poolside to hear some music from our past by a local gentleman.
Today we drove way up to the Northeast Kingdom of Vermont to check off the last three towns on the Canadian border that I needed to visit up there for the VT 251Club.(so far we have done 201 towns) Plus had a nice picnic at Seymour Lake.
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