Same old story... as has been repeated by others. Pacific Transfer = In Less Time Closing. And ILTC is a misnomer.
Here is what's happened so far.
Won auction October 2.
Sent all info immediately upon auction close.
No word from seller for 2 days (including no invoice)
October 10 sent another follow-up.
Finally got invoice on Oct 10 and paid immediately.
Oct 10th received "assurance" that the 2013 points would transfer in time to use or bank
(multiple follow-ups ignored)
Oct 24 - no updates - followed-up again, get this reply, "Deed has been already submitted for recording per the title processing department once deed is back it will be rushed to Wyndham for transfer."
Oct 29 - finally provided phone number... every time I've called I've gotten an answering system "ShoreTel" or reached someone who had to "transfer me" to someone else who was always "out to lunch" - keep in mind this was at 3 or 4 in the afternoon.
Oct 31 - receive a callback (finally) indicated the package has been sent to Wyndham. Happy Day? perhaps not...
November 7 - Called Wyndham, told they can not say whether they have received a package related to the contract number I provided as I am not the listed owner. Found out from closing company that the mailed it USPS regular with no tracking. Not exactly "rushing it to Wyndham".
November 10 - message back, "Eric the transfer documents were mailed out to Wyndham now it’s in wyndhams hands to complete it you have to be patient we have done everything to rush your closing and get this closed out." - keep in mind my request was for them to call and confirm Wyndham had received the package, since Wyndham would not tell me. Of course they would not have had to do this if they had used some form of tracking.
It is possible that some of the delays are not their fault. I know the package had to include a death certificate because one of the owners on the deed had died (apparently why it was being sold). But honestly the communications and responsiveness of the closing company has been atrocious, and sending the package USPS with no tracking and then throwing up their hands and saying "package is with Wyndham now" when they really have no idea whether Wyndham even got the package - is very irritating. FYI, I am closing on another property where the package was sent USPS on October 15th - Priority - and it was never received by Wyndham, which is exactly why I was trying to follow-up on this one (with zero success).
