II cancellation policy

[akbmusic]

Do you still have 24 hours to cancel an exchange with II with no penalty?
Does it apply even on a confirmed request?
Thanks!

 

[gmarine]

Yes. It is a strict 24 hours from the confirmation time.

 

[akbmusic]

Thank you!

Thanks for the reply!

 

[jerseygirl]

Has anyone cancelled an exchange with a Guest Certificate within the 24 hour period? I booked a week for a friend and then she found out it didn't work with her husband's schedule. I cancelled within 24 hours and the rep said he was refunding both the exchange and the GC fees, but only the exchange fee credit appeared on my credit card. I sent an inquiry via email and they responded that the GC fee is not refundable. In retrospect, it was stupid of me to book the GC online. Should I write it off to stupidity or call and speak to Customer Service?

 

[JEFF H]

Has anyone cancelled an exchange with a Guest Certificate within the 24 hour period? I booked a week for a friend and then she found out it didn't work with her husband's schedule. I cancelled within 24 hours and the rep said he was refunding both the exchange and the GC fees, but only the exchange fee credit appeared on my credit card. I sent an inquiry via email and they responded that the GC fee is not refundable. In retrospect, it was stupid of me to book the GC online. Should I write it off to stupidity or call and speak to Customer Service?

When you cancelled you were told you would receive a refund for both fees then you should have received a credit for both.
I would call and speak with customer service or a supervisor if needed.