There are actually 3 newsletters that go out every sat. one to current members, one to non members, and one to expired members. each one is configured to go to the distribution lists for each to avoid anything like this from happening and its never happened before (though admittedly, odds are high the cause of the problem is my own mis-click somewhere late Friday night!).
For whatever reason the member and non member went out fine and correctly, but the expired member newsletter went to ALL contacts vs just expired members...so anyone in the other two groups actually got two newsletters on Saturday! thus triggering the tsunami of emails asking why their memberships were expired when they shouldnt be!
That said, the overwhelming % of members have been perfectly understanding once explained...very thankful for this group!
Just to clarify again-- anyone who's membership WAS extended, got an extension from their current expiration date so you got a full 1 or 3 more years added...you don't lose a day. For those requesting refunds, we will grant those as well. I'm personally sorting thru all the emails to adjust them one by one...its been quite a weekend and even more people read their weekend emails on Monday morning!
