Hyatt Maintenance Warning

[MtTam]

I went online to pay our maintenance fees that were both due Jan 1, and found that one of them had already been sent to a collection agency! I agree we were three weeks late - but even the collection agency (who I called right away to pay and assured me this would not yet affect our credit rating) was surprised with how early it had been sent to collections. We have been late in paying in the past (owners for 25 years) but this has never happened. Fortunately the Hyatt customer service agent was helpful yesterday and I was able to pay our other maintenance directly because, when I called today to just ask information on how in the future, to transfer some points (not to do it), I was told absolutely no questions could be answered until my account was up to date (the collections payment will take 2 weeks to post). Anyone else had these experiences?

 

[andre10056]

I went online to pay our maintenance fees that were both due Jan 1, and found that one of them had already been sent to a collection agency! I agree we were three weeks late - but even the collection agency (who I called right away to pay and assured me this would not yet affect our credit rating) was surprised with how early it had been sent to collections. We have been late in paying in the past (owners for 25 years) but this has never happened. Fortunately the Hyatt customer service agent was helpful yesterday and I was able to pay our other maintenance directly because, when I called today to just ask information on how in the future, to transfer some points (not to do it), I was told absolutely no questions could be answered until my account was up to date (the collections payment will take 2 weeks to post). Anyone else had these experiences?

If I'm not mistaken as a former Hyatt owner of an EOY week 49 at Windward Pointe, Key West (closed on the sale November 2025, Hyatt changed its records Dec 2025), fees are due Jan the 15th. They might add a tiny initial late fee to that (which you might get the owners services rep to waive as it may just be a case of innocently thinking that MFs were due the 31st) but sending you to collections!!!??? That seems outrageous to me.

As I recall, the above is exactly what happened to me at Hyatt during some past year.

 

[TUGBrian]

most state laws have very strict laws relating to collections efforts, id be shocked if any allowed for an account past due less than 30 days to be turned over to collections?

should absolutely file a dispute if they wont correct this issue as it likely violates your state laws.

 

[andre10056]

Here's an excerpt from an email I sent to the purchaser of my Hyatt timeshare. I sent it after getting my maintenance fee bill this past November as Hyatt had not yet changed the owner's information...and I wanted to provide maintenance fee information so that my purchaser would not have to pay late fees:

".....However, I just arrived back in the Boston area after having traveled out of state and found the 2026 maintenance fee package in my mailbox. The due date happens to be 01/02/2026. During my today's call with Owner Services, I asked the following questions:

-The due date is 01/02/2026. But when do late fees get added to that? Answer: You get a 15 day grace period so that you can pay up to and including Jan 17 such that you will not have to pay late fees....."

So Jan 17 has just past and they sent you to collections already???!!!