HVC website / portal now mediocre

[boraxo]

What happened to the old reservation search engine on the HVC website?

Yes, it was clunky, but it was relatively easy to search for multiple periods (e.g. 1-7 days) at a single resort and also to limit results to LCUP points as well.

The updated website is truly mediocre. I can't restrict my search to LCUP points and I have to pick a specific # of days and can only search across the entire months. This makes it extremely difficult for me to use my LCUP points, much less to search across dates well into the future.

 

[mauiwowie]

Mediocre? Why such high praise? It's terrible!!

 

[mauiwowie]

sorry for the multiple posts I kept getting a "cannot post, server error, please check back" Cannot figure out how to delete

 

[hcarman]

Our experience has been it isn't just the website that has gotten harder to use. It is everything about Hyatt that is tougher. Seems like they have really gone downhill unfortunately. It took us three days to get an answer on a very simple question. And now the fees have gone up.

 

[wilma]

I agree that it is clunky and restrictive. However, like the new feature that you can select the floor bands on the 2 bedrooms and the 1 bedroom view either ocean or Mountain View at kaanapali.

 

[TBipp]

I agree with Boraxo. The previous site was much easier for searches and using LCUP. The new site is so slow and tedious for finding what is available --just show me everything you got in a month and the number of points and don't make me restrict it.

 

[wendyleighj]

I agree that it is clunky and restrictive. However, like the new feature that you can select the floor bands on the 2 bedrooms and the 1 bedroom view either ocean or Mountain View at kaanapali.

Remains to be seen if the selections will be honored.

 

[wilma]

Remains to be seen if the selections will be honored.

well, my confirmation includes the selection of specific room types. Here is the confirmation of carmel showing a 1 bedroom w/2 bathrooms--townhouse:

Hyatt Vacation Club at Highlands Inn​

Monday, Dec. 01 - Thursday, Dec. 04, 2025

3 Nights

One-Bedroom, Two-Bathroom Villa
120 Highlands Drive, Carmel, CA 93923

 

[GTLINZ]

Mediocre is giving it way too much credit. It stinks.

It is basically unusable for searches. I have to search by months now and it does not even tell me specifics about what it found. I clicked on "book" to see if I would get details, but it just hangs.

I guess they want us to call in now - it is the same price anyway.

 

[wendyleighj]

well, my confirmation includes the selection of specific room types. Here is the confirmation of carmel showing a 1 bedroom w/2 bathrooms--townhouse:

Hyatt Vacation Club at Highlands Inn​

Monday, Dec. 01 - Thursday, Dec. 04, 2025

3 Nights

One-Bedroom, Two-Bathroom Villa
120 Highlands Drive, Carmel, CA 93923

 

[wendyleighj]

I had a conference call with corporate this week regarding all the glitches and they confirmed that there is NO GUARANTEE; it's like the preference comments...first come first served.

CORRECTED: NOW THEY ARE SAYING THAT IT IS GUARANTEED.

 

[flyingsideshow]

Wow ... This new website is horrible. I can't even complete a search for a stay it is so slow.