LLJS
Guest
- Joined
- Jul 30, 2024
- Messages
- 10
- Reaction score
- 0
- Resorts Owned
- Purchasing Hyatt Kaanapali
We (me and my Mom) attended a timeshare presentation on 7/19/24 at the HKB, and when I commented on our reps beautiful office view, the rep said they are in the last month of their sales ops so that view will be no longer. In 4 weeks, he/they are losing their jobs, and closing up shop. He was going back to being a realtor on the island. I asked what they were doing with all the sales offices space next to Hyatt regency, and he didn’t know.
This presentation was a requirement of our 5 night $2495 promotional package for a 2 bedroom (paid for in ‘21), that included a $250 resort credit (which we used to rent one of their lovely new swivel cabanas near the beach, which was $200 but included a $25 food credit!). My Mom needed some downtime from my go-go itinerary, and that was something we would never have paid for, and it turned out to be a spectacular memory and experience.
Anyway… this was my third time staying at the HKB on a 5 night 2 bedroom mktg promo package requiring a timeshare presentation (the first was in ‘19 for $995, the second in ‘21 for $1995, and the last was July, 2024.)
I can validate the sales staff is top notch!
One stand out experience: We originally had a mid July 5 night booking for 2023, but my dads health took a turn for the worst in late June of last year and he ended up dying on July 2nd, and when I reached out to the sales rep Lyndsey to cancel, she immediately extended our package without blinking an eye, despite the late date.
And then this January when I missed out on booking the vacation package for my desired dates this year, she put me on a wait list for my desired dates, which she helped me clear about a month prior to our trip.
Fwiw: My former husband and I never purchased a timeshare nor ever felt pressured to do so. This time, my mother did, on 7/24, but there was zero pressure. Note: we had/have all the cancel paperwork ready to submit by our 7/31 deadline, but based on feedback here, I’m not sure we will. She purchased an every other year mid floor float 2 bedroom and I don’t think we can do much better in the resale market there right now.
Regardless. I obviously ADORE this resort and we extended our stay to 10 nights by booking an add’l 5 nights using Hyatt points (53k/night for a 2 bedroom). Seriously the best value in Hyatt points available! It it took some gymnastics and twice daily checking to knit together 5 consecutive nights but so worth it!
This was our first time staying on a low floor (2nd and 3rd), and I seriously loved it way more than I thought I would. View was still amazing!
Note: Many of the staff were heavily impacted by the fires, including losing their homes, but of course also being laid off for an extended period of time post fire.
Noteworthy: Every single interaction I have had with their sales and marketing staff over the course of 5 years has been impeccable.
Kudus to them, and best of luck to all in their next endeavors.
This presentation was a requirement of our 5 night $2495 promotional package for a 2 bedroom (paid for in ‘21), that included a $250 resort credit (which we used to rent one of their lovely new swivel cabanas near the beach, which was $200 but included a $25 food credit!). My Mom needed some downtime from my go-go itinerary, and that was something we would never have paid for, and it turned out to be a spectacular memory and experience.
Anyway… this was my third time staying at the HKB on a 5 night 2 bedroom mktg promo package requiring a timeshare presentation (the first was in ‘19 for $995, the second in ‘21 for $1995, and the last was July, 2024.)
I can validate the sales staff is top notch!
One stand out experience: We originally had a mid July 5 night booking for 2023, but my dads health took a turn for the worst in late June of last year and he ended up dying on July 2nd, and when I reached out to the sales rep Lyndsey to cancel, she immediately extended our package without blinking an eye, despite the late date.
And then this January when I missed out on booking the vacation package for my desired dates this year, she put me on a wait list for my desired dates, which she helped me clear about a month prior to our trip.
Fwiw: My former husband and I never purchased a timeshare nor ever felt pressured to do so. This time, my mother did, on 7/24, but there was zero pressure. Note: we had/have all the cancel paperwork ready to submit by our 7/31 deadline, but based on feedback here, I’m not sure we will. She purchased an every other year mid floor float 2 bedroom and I don’t think we can do much better in the resale market there right now.
Regardless. I obviously ADORE this resort and we extended our stay to 10 nights by booking an add’l 5 nights using Hyatt points (53k/night for a 2 bedroom). Seriously the best value in Hyatt points available! It it took some gymnastics and twice daily checking to knit together 5 consecutive nights but so worth it!
This was our first time staying on a low floor (2nd and 3rd), and I seriously loved it way more than I thought I would. View was still amazing!
Note: Many of the staff were heavily impacted by the fires, including losing their homes, but of course also being laid off for an extended period of time post fire.
Noteworthy: Every single interaction I have had with their sales and marketing staff over the course of 5 years has been impeccable.
Kudus to them, and best of luck to all in their next endeavors.
