potchak
TUG Member
I found this site and it looks like it has some great deals on it, especially the deal of the week. Anyone use them in the past that has some experience?
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Has anyone used Island Consulting?
- Thread starter potchak
- Start date
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caribbeansun
TUG Member
I had a VERY negative experience with him. They made misrepresentations, pretty much lied to me and would not stand behind their word.
Like all resellers - get everything in writing, if anything isn't completely understandable or if they agree to change something in the contract insist that they initial the changes and document your revised agreement.
Like all resellers - get everything in writing, if anything isn't completely understandable or if they agree to change something in the contract insist that they initial the changes and document your revised agreement.
Blondie
TUG Member
- Joined
- Jun 6, 2005
- Messages
- 1,540
- Reaction score
- 21
- Location
- New England
- Resorts Owned
- Raintree Blue, Raintree Resorts; Sudwala Lodge, SA; Hollywood Sands, Hollywood , Fla
Tom T is a good guy. I have had dealing with him and would again. But, couble check everything with the resort as you would with ANY deal. Blondie
tomandrobin
TUG Member
I did not buy from them but did inquire about a purchase. I thought Tom seemed straight forward also.
Segiah
newbie
potchak,
I bought a Nawlins TS from Tom Tubbs, DBA Island Consulting, and was satisfied with the transaction.
P E H
I bought a Nawlins TS from Tom Tubbs, DBA Island Consulting, and was satisfied with the transaction.
P E H
elaine
TUG Member
- Joined
- Jun 8, 2005
- Messages
- 5,400
- Reaction score
- 2,379
- Location
- DC
- Resorts Owned
- HGVC Eagles Nest, DVC-AKV, HHI
bought a summer HHI week form him--very responsive-problem--fixed-happy
asked lots of questions--he was very repsonsive. We asked lots of hard questions (was golf included, please fax us underlying document with golf info, etc.). It was a VERY good price for a HHI timeshare.
Then, in closing, escrow agent notified us that seller had deposited 2006 week with RCI (she had forgotten). In addition to seller then paying 2006 fee, we renegotiated deal to deduct fair market rental price (minus 2006 fee).
So, it was not an easy, quick deal on their side
--Tom went back to seller and got the deal done. Would deal with him again, no problem--but I also say CHECK CHECK CHECK and verify---many times, they are going on what seller says--so you should ask for ducuments and verify ahead of time.
asked lots of questions--he was very repsonsive. We asked lots of hard questions (was golf included, please fax us underlying document with golf info, etc.). It was a VERY good price for a HHI timeshare.
Then, in closing, escrow agent notified us that seller had deposited 2006 week with RCI (she had forgotten). In addition to seller then paying 2006 fee, we renegotiated deal to deduct fair market rental price (minus 2006 fee).
So, it was not an easy, quick deal on their side
--Tom went back to seller and got the deal done. Would deal with him again, no problem--but I also say CHECK CHECK CHECK and verify---many times, they are going on what seller says--so you should ask for ducuments and verify ahead of time.LatitudeChanger
TUG Member
To CaribbeanSun
CaribbeanSun, I'm the guy you said you had a negative experience with, Tom Tubbs with Island Consulting. I don't know who you are, otherwise I could respond in detail. But, I absolutely, positively, beyond the shadow of a doubt reject your statement that you were lied to, had misrepresentations thrown at you and that we would not stand behind their word. From the other postings, it's quite obvious that's not how we do business. Never has been, never will be.
We do an extremely good job of keeping our customers happy, but obviously not every single one. If there's a problem, we jump on it and do everything in our power to make it right. We do not lie. We do not misrepresent. And we certainly stand behind our word. We've been doing this for 21 years, and there are no exceptions as to how we conduct ourselves. We may not always tell folks what they want to hear, but I can assure you that everyone we talk to will tell you that we give it to you straight. Period.
If you have a grievance, I'll be happy to address it with you either privately or here, publicly for all to see. I have no problem with that and I have nothing to hide. To make such blatant statements with no details is just plain wrong.
I want all my customers to be happy, you included. I hope you can give me the opportunity to address whatever it is that you're upset with. Thanks,
Tom Tubbs
caribbeansun said:
CaribbeanSun, I'm the guy you said you had a negative experience with, Tom Tubbs with Island Consulting. I don't know who you are, otherwise I could respond in detail. But, I absolutely, positively, beyond the shadow of a doubt reject your statement that you were lied to, had misrepresentations thrown at you and that we would not stand behind their word. From the other postings, it's quite obvious that's not how we do business. Never has been, never will be.
We do an extremely good job of keeping our customers happy, but obviously not every single one. If there's a problem, we jump on it and do everything in our power to make it right. We do not lie. We do not misrepresent. And we certainly stand behind our word. We've been doing this for 21 years, and there are no exceptions as to how we conduct ourselves. We may not always tell folks what they want to hear, but I can assure you that everyone we talk to will tell you that we give it to you straight. Period.
If you have a grievance, I'll be happy to address it with you either privately or here, publicly for all to see. I have no problem with that and I have nothing to hide. To make such blatant statements with no details is just plain wrong.
I want all my customers to be happy, you included. I hope you can give me the opportunity to address whatever it is that you're upset with. Thanks,
Tom Tubbs
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BarCol
TUG Member
FWIW:
I dealt with Tom on a Nawlins timeshare that in the end we didn't purchase (call me stupid), but Tom was really good and very fair about his dealings with us. I would absolutely consider Tom as an agent.
I dealt with Tom on a Nawlins timeshare that in the end we didn't purchase (call me stupid), but Tom was really good and very fair about his dealings with us. I would absolutely consider Tom as an agent.
Bee
TUG Member
Island Consulting
We bought our Marriott Kauai Beach Club week through Tom Tubbs. We got a great deal, still the best price I've seen and it was a very smooth transaction. I work in real estate and am suspicious by nature, but Tom was very straight forward and honest. We didn't have any problems with our purchase.
We bought our Marriott Kauai Beach Club week through Tom Tubbs. We got a great deal, still the best price I've seen and it was a very smooth transaction. I work in real estate and am suspicious by nature, but Tom was very straight forward and honest. We didn't have any problems with our purchase.
caribbeansun
TUG Member
So, in other words, I must be lying then. Why would I do that, what do I have to gain from lying - answer = nothing.
As to your offer to remedy what was done wrong previously you weren't prepared to remedy it when I was an active customer so why would you do something now? I see no reason to expend any more energy on this.
When dealing with any seller a buyer should take precautions. When any sellers are recommended here on TUG, members should maintain their guard and ensure that they look out for their own rights and the only way to do that is to ensure that everything is in writing.
The mistake I made was not insisting that a change be documented in writing - I took your assistant at their word and when it came down to it you choose, at that time, to not stand by your employee's word - end of story.
It is not my intent to escalate this so it would help if you could admit to yourself that maybe, just maybe, you messed up (perhaps just this very one time) and it just happened to be when dealing with me.
As to your offer to remedy what was done wrong previously you weren't prepared to remedy it when I was an active customer so why would you do something now? I see no reason to expend any more energy on this.
When dealing with any seller a buyer should take precautions. When any sellers are recommended here on TUG, members should maintain their guard and ensure that they look out for their own rights and the only way to do that is to ensure that everything is in writing.
The mistake I made was not insisting that a change be documented in writing - I took your assistant at their word and when it came down to it you choose, at that time, to not stand by your employee's word - end of story.
It is not my intent to escalate this so it would help if you could admit to yourself that maybe, just maybe, you messed up (perhaps just this very one time) and it just happened to be when dealing with me.
LatitudeChanger said:
Blondie
TUG Member
- Joined
- Jun 6, 2005
- Messages
- 1,540
- Reaction score
- 21
- Location
- New England
- Resorts Owned
- Raintree Blue, Raintree Resorts; Sudwala Lodge, SA; Hollywood Sands, Hollywood , Fla
Carib Sun- If you had a bad experience and Tom is asking for the details it seems only fair that you provide them and he hear them. Short of that it does seem slanderous. You are being so cryptic about the specifics, yet, his name is out there for all to see. Sort of one sided I'd say. You may have a legitimate beef but then again it is hard to know The guy is asking for the chance to address it so let him. Otherwise, it looks like you are taking potshots without allowing him to defend himself. C'mon...
caribbeansun
TUG Member
It's not slanderous because this isn't taking the form of the spoken word and it's not libel because my statements are true so I have no concerns on either point.
I have no interest in engaging in a public debate about my private affairs. I made that mistake with Mr. Tubbs previously and he was kind enough to post the private and confidential details of my purchase in a public forum which I believe again speaks to his ethics.
Lets see if I get this right - I've been posting on this board for something like 3-4 years and Mr. Tubbs posts once and I should defend myself? I have zero economic interest in this situation and Mr. Tubbs has an obvious interest - who should have the benefit of the doubt?
Under no circumstances will I endorse Mr. Tubbs or his company based on my personal experience. I missed the part that said - "only post in this thread if you had a positive experience", C'mon...indeed.
You are free to disregard my warning.
I have no interest in engaging in a public debate about my private affairs. I made that mistake with Mr. Tubbs previously and he was kind enough to post the private and confidential details of my purchase in a public forum which I believe again speaks to his ethics.
Lets see if I get this right - I've been posting on this board for something like 3-4 years and Mr. Tubbs posts once and I should defend myself? I have zero economic interest in this situation and Mr. Tubbs has an obvious interest - who should have the benefit of the doubt?
Under no circumstances will I endorse Mr. Tubbs or his company based on my personal experience. I missed the part that said - "only post in this thread if you had a positive experience", C'mon...indeed.
You are free to disregard my warning.
Caribbeansun, as a newbee with tug and timeshare ownership but with lots of experience in marketing, I believe you. You have absolutely nothing to gain from this conversation and except to warn us of your bad experience. Tom, instead of admitting that perhaps he does make a few mistakes, came out swinging. Thanks for the warning and please continue sharing your experiences with the rest of us.
I recently asked Tom a question about a timeshare he was selling on ebay and it took him a long time to reply back to me. The resort was close to my home and I knew it had been closed for almost a year (of course no mention of this in the ad on ebay). In the meantime I found some disturbing information about this resort's management in another TUG thread. When Tom did respond to my specific question as when when the damaged resort would reopen, he said it would reopen in 2008, etc. I wonder why he did not tell people up front that the resort had been closed for repairs for almost a year and that Fairfield had no plans of reopening it until 2008.
The whole thing made me very uneasy. What if I had not known that the resort was closed and had bid in the auction?
I recently asked Tom a question about a timeshare he was selling on ebay and it took him a long time to reply back to me. The resort was close to my home and I knew it had been closed for almost a year (of course no mention of this in the ad on ebay). In the meantime I found some disturbing information about this resort's management in another TUG thread. When Tom did respond to my specific question as when when the damaged resort would reopen, he said it would reopen in 2008, etc. I wonder why he did not tell people up front that the resort had been closed for repairs for almost a year and that Fairfield had no plans of reopening it until 2008.
The whole thing made me very uneasy. What if I had not known that the resort was closed and had bid in the auction?
Blondie
TUG Member
- Joined
- Jun 6, 2005
- Messages
- 1,540
- Reaction score
- 21
- Location
- New England
- Resorts Owned
- Raintree Blue, Raintree Resorts; Sudwala Lodge, SA; Hollywood Sands, Hollywood , Fla
Point taken. Of course you have nothing to gain. And yes, we are here to post our experiences.
LatitudeChanger
TUG Member
To Caribbean Sun and Pranas
Caribbean Sun, you state that I "posted the private and confidential details" of your purchase in a public forum. Would you please tell me, and all of us, exactly where that is? I'm sure you can point it out to where it is on the internet for all of us to see, including myself. My guess is that you won't do that, since it does not exist. I don't do those sort of things. Any dealings with customers is private, except for this one where you opened the door and started accusing. Again, I was only asking what your grief was so that I could address it. Yes, we do make mistakes here. But when we do, which thankfully is rare, we admit it and take care of it. PERIOD.
My initial response to you was not "coming out swinging" as one poster stated, but an honest reply to someone who was taking a shot at us with no details. Interestingly, you still refuse to give any details whatsoever. You still have not given me your name, either publicly or privately, so that I can look up our notes and see what may be bothering you. I still have no idea, but you continue to say we're liars and bad guys. You obviously have an axe to grind, and I'll be happy to let you grind it, but at least give me the common courtesy of telling me who you are and what it's about.
Pranas, you have us mixed up with someone else. You stated you had dealings with us on EBay. If you can show me anything on EBay with my company's name or my name on it (or even anything related to us), I'll make a donation of $100 to the charity of your choice. The reason I know you're wrong on this is that we don't use EBay. Never have, probably never will. In fact, quite honestly I don't know how to even use it! (other than buying some rare stamps from some folks a few years ago). I've never sold anything whatsoever on EBay. A correction on your part would be appreciated.
Caribbean Sun, I don't want to escalate this either. Again, I'll be more than happy to speak to you privately if you prefe. And I'll honesly, sincerrely, address any grievance you have and do anything I can to make you happy. I have extremely few unhappy customers. You're obviously one of them and I want to make it right, if I can. But you have to at least give me a chance by stating who you are and what's bugging you. So far, you're just taking pot shots and that's just simply not fair.
Tom Tubbs
Caribbean Sun, you state that I "posted the private and confidential details" of your purchase in a public forum. Would you please tell me, and all of us, exactly where that is? I'm sure you can point it out to where it is on the internet for all of us to see, including myself. My guess is that you won't do that, since it does not exist. I don't do those sort of things. Any dealings with customers is private, except for this one where you opened the door and started accusing. Again, I was only asking what your grief was so that I could address it. Yes, we do make mistakes here. But when we do, which thankfully is rare, we admit it and take care of it. PERIOD.
My initial response to you was not "coming out swinging" as one poster stated, but an honest reply to someone who was taking a shot at us with no details. Interestingly, you still refuse to give any details whatsoever. You still have not given me your name, either publicly or privately, so that I can look up our notes and see what may be bothering you. I still have no idea, but you continue to say we're liars and bad guys. You obviously have an axe to grind, and I'll be happy to let you grind it, but at least give me the common courtesy of telling me who you are and what it's about.
Pranas, you have us mixed up with someone else. You stated you had dealings with us on EBay. If you can show me anything on EBay with my company's name or my name on it (or even anything related to us), I'll make a donation of $100 to the charity of your choice. The reason I know you're wrong on this is that we don't use EBay. Never have, probably never will. In fact, quite honestly I don't know how to even use it! (other than buying some rare stamps from some folks a few years ago). I've never sold anything whatsoever on EBay. A correction on your part would be appreciated.
Caribbean Sun, I don't want to escalate this either. Again, I'll be more than happy to speak to you privately if you prefe. And I'll honesly, sincerrely, address any grievance you have and do anything I can to make you happy. I have extremely few unhappy customers. You're obviously one of them and I want to make it right, if I can. But you have to at least give me a chance by stating who you are and what's bugging you. So far, you're just taking pot shots and that's just simply not fair.
Tom Tubbs
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